Problem with browser, macromedia breeze and Flash

Discussion in 'Internet Explorer' started by sheana, Mar 3, 2009.

  1. sheana

    sheana Guest

    Hi,

    I used to be able to watch a Macromedia Breeze presentation on this
    computer, using IE 6 with WinXP. Now, however, when I login, I am prompted
    to get Flash player, which I do. But when I try to play the Breeze
    presentation, it just keeps prompting me to get Flash.

    I can play the Breeze presentation on my other computer, so it's not a
    problem with the company putting on the webinar. I went into Tools - popup
    blocker settings and enabled popups for this site. Please help if you can.
    Thanks in advance,

    sheana
     
    sheana, Mar 3, 2009
    #1
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  2. So what's on the computer now, is it still Windows XP with IE6?
    Sounds like the Online Flash Player installation is failing you for some
    reason. You might try manually uninstalling and then manually re-installing
    the Flash player on the computer in question.

    1. Download the Manual Flash Player uninstaller untility from the following
    link and save it to your Desktop:
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

    2. Download the Manual Flash Player installer from the following link and
    save it to your desktop:
    http://www.macromedia.com/go/full_flashplayer_win_ie

    3. Disconnect from the Internet, then temproarily disable any Realtime
    Security application(s) running on your machine.

    4. Run the Flash Player Uninstaller utility from the Desktop to remove the
    Flash Player from your system.

    5. Now run the Flash Player Installer from your Desktop to install the
    Latest Version of the Flash Player.

    6. Turn your Security Application(s) back on and reconnect to the Internet
    to test your installation.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Mar 3, 2009
    #2
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  3. sheana

    sheana Guest

    Thank you Donald, I did as you suggested, but still getting the prompt to
    install Flash. I noticed ~*laughingstar had similar issues with Flash and
    IE7....is this a new problem just showing up? Thanks in advance.

    sheana
     
    sheana, Mar 3, 2009
    #3
  4. And if you go to the following site:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

    Does it show Version 10,0,22,87 as being installed on your machine?

    Or if you go to this site:
    http://www.adobe.com/software/flash/about/

    Does it show Version 10,0,22,87 as being installed, and does the Flash
    animation work at the site?

    Donald Anadell




    I noticed ~*laughingstar had similar issues with Flash and
     
    Donald Anadell, Mar 3, 2009
    #4
  5. sheana

    sheana Guest

    Hi Donald,

    I did everything you said, but still no luck. Computer still thinks Flash is
    not installed. Cannot play Macromedia Breeze presentation as it needs Flash.
    I have IE6 and WinXP. Any other ideas? (I noticed someone named Laughingstar
    had lots of problems with Flash, but I believe he attributed it to an update
    for IE7). I have all updates except IE7, as far as I know. If so, do you
    have any idea how I can remove the last update to check if there's
    connection with my problem? Thanks in advance,

    sheana
     
    sheana, Mar 3, 2009
    #5
  6. And what happened when you visited the two links I posted in my previous
    reply to you? In case you did not see my last replay to you I'll repost it
    here

    [Repost]

    And if you go to the following site:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
    Does it show Version 10,0,22,87 as being installed on your machine?
    Or
    If you go to this site:
    http://www.adobe.com/software/flash/about/
    Does it show Version 10,0,22,87 as being installed, and does the Flash
    animation work at the site?

    You did not answer these two questions from my previous post.

    If the answer to the two questions is "Yes" then there is nothing wrong with
    your Flash Player Installation. The problem might be with the Flash
    Detection script being use at the Web-Based Seminar you are visiting.

    If the answer to the two questions is "NO", then there is still a problem
    with your Flash Player Installation. Most likely do to Registry Permissions
    problems on your machine. See the following Adobe Article on how to reset
    the Registry Permissions on your machine to allow for the proper
    installation of the Flash Player.

    "Using SubInACL to reset Registry Permissions":
    http://kb.adobe.com/selfservice/viewContent.do?externalId=fb1634cb&sliceId=1

    After you've completed the process described in the Adobe Article to reset
    your Registry Permissions then perform the Uninstall||Re-Install procedure I
    outlined in my original reply.

    [Repost]

    Manual Uninstall||Re-install instructions:

    1. Download the Manual Flash Player uninstaller untility from the following
    link and save it to your Desktop:
    http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe

    2. Download the Manual Flash Player installer from the following link and
    save it to your desktop:
    http://www.macromedia.com/go/full_flashplayer_win_ie

    3. Disconnect from the Internet, then temproarily disable any Realtime
    Security application(s) running on your machine.

    4. Run the Flash Player Uninstaller utility from the Desktop to remove the
    Flash Player from your system.

    5. Now run the Flash Player Installer from your Desktop to install the
    Latest Version of the Flash Player.

    6. Turn your Security Application(s) back on and reconnect to the Internet
    to test your installation.

    If none of this is successful in solving your issues with the Flash Player
    Installation, then I would suggest you open a Webcase with Adobe regarding
    your issues:

    How to open an Adobe Webcase for Flash Player Installation issues only:

    Adobe offers free email support(via a Web Case) for Flash Player
    installation problems:

    1. Go to the Adobe Support Portal:
    http://www.adobe.com/go/supportportal/

    2. When you get to the Support Portal page, click on the Button that says:
    "Create an Account"

    3. Once you've created an account with Adobe and you're logged in to that
    Account, at the bottom of the page use the selector to select:
    "Installation Help"

    4. In the 'Choose product' category put a tick in the radial next to:
    "Additional products"

    5. From the selection menu select:
    "Adobe Flash Player"

    6. Now click the button that says "Continue"

    You will taken to a page entitled:
    "Create a support case"

    7. Here you can type your support request and send it to Adobe

    Good luck,

    Donald Anadell
     
    Donald Anadell, Mar 3, 2009
    #6
  7. sheana

    sheana Guest

    Hi Donald,

    It shows WIN 10,0,12,36 as being installed. The other site shows the Flash
    animation playing, and I get a message that Flash is successfully installed.
     
    sheana, Mar 3, 2009
    #7
  8. Then I would suspect that there is a problem on the Web-based Seminar site
    where you are trying to view the Breeze Presentation. Perhaps their Flash
    Detection script is not detecting that you have Flash Player 10 installed.
    Do you have a publicly accessible link(with no log on) to the site in
    question, if so post it to this thread.

    Donald Anadell
     
    Donald Anadell, Mar 3, 2009
    #8
  9. sheana

    sheana Guest

    I have 10, 0, 12, 36 installed, and the animation shows up correctly. I did
    answer this before as it is in my OE sent folder, but for some reason it's
    not reaching this thread. I can't post the site as it is a private/paid for
    class. I could forward you the login to your personal email, but I don't
    know if you allow that.

    sheana

     
    sheana, Mar 3, 2009
    #9

  10. The latest secure version of the Flash Player is Version
    10,0,22,87(Flash10b.ocx). If following my instructions in my original post
    did not install this version then I would suggest you open a Web Case with
    Adobe with regard to your installation issues.

    Sorry I don't have anything else to offer you with regard to troubleshooting
    this issue aside from what I've already posted.

    Good luck,

    Donald Anadell
     
    Donald Anadell, Mar 3, 2009
    #10
  11. sheana

    sheana Guest

    Donald,

    I just called tech support at the company that sold me the webinar, and he
    said others were calling with the same issue. For some reason, I have to add
    "?launcher=false" to the URL to get it to connect and play. I don't know if
    this is a Windows or a Flash issue. I don't have to do this with my other
    computer, (a Dell) as it plays correctly without the added script.

    sheana
     
    sheana, Mar 3, 2009
    #11
  12. OK Sheana,

    Thank's for the feedback. Glad you were able to resolve the issue.

    Good luck,

    Donald Anadell


     
    Donald Anadell, Mar 3, 2009
    #12
  13. Hi Sheana,

    Apparently adding "?launcher=false" to the end of your URL bypasses the
    Breeze meeting add-in and opens it directly in the Browser. The following
    Adobe Article contains this same workaround for the issue:

    http://kb.adobe.com/selfservice/viewContent.do?externalId=2da360ca

    It would appear that it's not a Windows issue or a Flash Player issue , but
    rather an incompatibility issue with Breeze 5.x in that it is||was unable to
    detect Flash Player 10. The following "Adobe Acrobat Connect" thread
    discusses this very issue you had||have.

    http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=63&catid=621&threadid=1400684

    My guess is that the reason it is working on your Dell machine is that you
    probably have Flash Player 9 or earlier installed on that machine.

    If you have Breeze 5.x then Adobe has released a Patch for that version that
    fixes the compatibility issue with Flash Player 10 detection, see the
    following link:

    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb406864&sliceId=1),

    Good luck,

    Donald Anadell
     
    Donald Anadell, Mar 4, 2009
    #13
  14. sheana

    sheana Guest

    Thanks so much for your help, Donald.

    sheana

     
    sheana, Mar 4, 2009
    #14
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