Problem with ConnectComputer

Discussion in 'Windows Small Business Server' started by Blue Wezza, Nov 5, 2005.

  1. Blue Wezza

    Blue Wezza Guest

    Hi there,

    I am having a problem with all of my workstations (all fresh XP installs,
    <1yr old dell workstations), everytime i go to connect them using
    http://svr/ConnectComputer - i get an error with nshelp.dll - ie wont trust
    the digital certificate, or i get a windows saying that nshelp.dll has
    caused ie to close, and am hung on the username screen. I have amended all
    settings within ie i can find, i.e. activex, the digital certificate on the
    dll seems fine (by microsoft) - can anyone shed any light? A google has not
    shown anything up?

    Strangley a laptop and a single workstation has allowed me to connect and
    works perfectly, but the other 7 wont?

    TIA

    Wesley OBrien
     
    Blue Wezza, Nov 5, 2005
    #1
    1. Advertisements

  2. Blue Wezza

    Crina Li Guest

    Hi Wesley,

    Thank you for posting in SBS newsgroup.

    To narrow down the problem, would you please help me confirm if you are
    trying to join the client computer to the domain as following?

    1. Log on a client workstation using its local administrator account.
    2. In client computer, open IE and run http://servername/connectcomputer

    If so, please add http://servername to the IE Intranet zone and try again.
    For detailed steps, please refer to the following KB articles to see if it
    helps:

    838431 You receive an error message when you try to join your computer to a
    http://support.microsoft.com/?id=838431

    You can also try the steps which the following KB articles have listed:

    889105 You cannot connect a client computer to the network in Windows Small
    http://support.microsoft.com/?id=889105

    837369 "The list of users and computers could not be found" error message
    http://support.microsoft.com/?id=837369

    In addition, this issue could be caused by the client computer IE security
    setting is too strict or there is ad-ware on IE. To troubleshoot this
    issue, I would suggest you following steps on your problem client computers.

    Note: before the below steps, please try to backup the Windows XP client if
    there is any important data, although the steps below will not damage the
    client.

    1. Open Internet Explorer. Click Tools -> Internet Options
    2. In the General tab, please click the Settings button
    3. Please click the View Files button and then, delete all files in this
    fold and close it.
    4. Please click the View Objects button and then, delete all files in this
    fold and close it.
    5. Click OK
    6. Please select Security tab in the Internet Options dialog box. Click the
    Default button and click Apply
    7. Please select Programs tab in the Internet Options dialog box. Click the
    Reset Web Settings button and click Yes.
    8. Please select Advanced tab in the Internet Options dialog box. Click the
    Restore Defaults button and click the Apply button.
    9. Please uncheck the "Enable third-party browser extensions (requires
    restart)" check box under the Browsing item in the Advanced tab.
    10. Restart your computer as required.

    If it still does not work, please help me collect the following information:

    1. On the problematic client computers, locate the files sbsnetsetup.txt
    under the folder ''\program files\Microsoft small business
    server\clients'', and then compress & send them to me
    () for analysis.
    2. Do you create the user and computer account by using the Add Users and
    Computers Wizard?
    3. Is there any difference between the problematic client computers and
    good client computers?

    Thanks for your time and I look forward to your reply.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | From: "Blue Wezza" <>
    | Subject: Problem with ConnectComputer
    | Date: Sat, 5 Nov 2005 14:10:49 -0000
    | | Newsgroups: microsoft.public.windows.server.sbs
    | |
    | Hi there,
    |
    | I am having a problem with all of my workstations (all fresh XP installs,
    | <1yr old dell workstations), everytime i go to connect them using
    | http://svr/ConnectComputer - i get an error with nshelp.dll - ie wont
    trust
    | the digital certificate, or i get a windows saying that nshelp.dll has
    | caused ie to close, and am hung on the username screen. I have amended
    all
    | settings within ie i can find, i.e. activex, the digital certificate on
    the
    | dll seems fine (by microsoft) - can anyone shed any light? A google has
    not
    | shown anything up?
    |
    | Strangley a laptop and a single workstation has allowed me to connect and
    | works perfectly, but the other 7 wont?
    |
    | TIA
    |
    | Wesley OBrien
    |
    |
    |
     
    Crina Li, Nov 7, 2005
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.