Problem with KB913670

Discussion in 'Windows Update' started by desertdarlene, Jun 27, 2006.

  1. My automatic update function dowloaded this update, but it won't install.
    Any suggestions? I don't really need this update. What can I do to get rid
    of it or correct this problem?
     
    desertdarlene, Jun 27, 2006
    #1
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  2. BTW, I use Windows XP Pro, Service Pack 2.
     
    desertdarlene, Jun 27, 2006
    #2
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  3. I get an error code 0x and when I try to find a solution, there doesn't seem
    to be any.
     
    desertdarlene, Jun 27, 2006
    #3
  4. desertdarlene

    Hemdian Guest

    I also have WinXP Pro SP2 and get an identical error. Anyone got any ideas?

    Regards PLST
     
    Hemdian, Jun 27, 2006
    #4
  5. I don't need this update. However do have the same problem and want to solve
    it anyway.
     
    HermanPeetoom, Jun 27, 2006
    #5
  6. What is the error code?
     
    Robin Walker [MVP], Jun 27, 2006
    #6
  7. desertdarlene

    Hemdian Guest

    As stated the error code is "0x"

     
    Hemdian, Jun 27, 2006
    #7
  8. desertdarlene

    GManson Guest

    Get the same thing but not the error it wont install but its downloaded.
    WTHeck.
     
    GManson, Jun 27, 2006
    #8
  9. That is not an error code. An error code has eight hexadecimal digits after
    the "0x"
     
    Robin Walker [MVP], Jun 27, 2006
    #9
  10. desertdarlene

    Dean Guest

    I have WXP home sp2 am having same problem automatic update keeps popping up
    telling me to install this update been when I try it tells me it failed. Then
    when I click out of it it pops up again it won't install or go away
     
    Dean, Jun 27, 2006
    #10
  11. Robin,

    I know it's strange, but that's what it says. I have the problem on one of
    my PC's, the other is fine. Here is the text of the info dialog related to
    the failure of the update:

    Installation Failure

    Error Code: 0x
    Try to install the update again, or request help from one of the
    following resources.

    For self-help options:

    a.. Frequently Asked Questions
    b.. Find Solutions
    c.. Windows Update Newsgroup

    For assisted support options:


    a.. Microsoft Online Assisted Support (no-cost for issues related to
    getting updates)

    Print | Close
     
    Hurricane Andrew, Jun 27, 2006
    #11
  12. desertdarlene

    BrianS Guest

    [etc]

    That's exactly what I'm getting. Keeps nagging me, won't install, won't go
    away.
     
    BrianS, Jun 27, 2006
    #12
  13. desertdarlene

    martyzman Guest

    Robin,

    I have checked the referenced install error in the system events and the
    windows update process reports a 0xffffffff. Not a good thing. The
    application window for windows update gives a popup that shows error code 0x
    as the others have stated.
    The installer is looking for the previously applied update for hte
    Australian time change but fails if the original application of hte time
    change was ignored or "hidden" in the user's preferences for the Windows
    update site. I am seeing the same issue on systems I manage.

    Hope this helps...

    Marty Zofcin
    Sr. Impl. Specialist
    EMC Corp.
     
    martyzman, Jun 27, 2006
    #13
  14. desertdarlene

    Chopper Guest

    The exact same thing happened to me! I am in New Zealand and don't need the
    update. Automatic Updates has downloaded the update but it can't be installed!
     
    Chopper, Jun 27, 2006
    #14
  15. Hi,

    Could you please send me the Windowsupdate.log and the KB913670.log located
    in the Windows Directory? Please send to .

    Thank you

    Eric
     
    Eric Brodish [MSFT], Jun 27, 2006
    #15
  16. desertdarlene

    Gino Guest

    I have the same problem as the others on this thread, and like some of them,
    I have no indication of an error code. Therefore, I decided it would be good
    idea to also send my logfile to Eric Brodish. Well, I can't do it, because it
    doesn't exist.

    At least it's encouraging that I was able to learn in anohter thread why
    KB905474 keeps turning up ...
     
    Gino, Jun 27, 2006
    #16
  17. desertdarlene

    Tom Guest

    I have the same problem as the rest of you in that KB 913670 will not
    install. The window with the error code flashes by too quickly to see
    it.

    It appears to be trying to undo KB 912475. I have KB 912475 installed;
    but, the history of it is missing (control panel;add/remove programs).

    I'm guessing KB 913670 is dependent on that data being present for the
    undo to function properly. If it is, then you should see it if you
    check control panel ADD/Remove programs. It does not show there for me;
    however when I run Belarc Advisor, it does show KB 912475 being
    installed. I would re-install KB 912475 if Microsoft had not closed it
    (no longer available) to see if that would help. Their instructions for
    removing it are also dependent on that add/remove programs entry.

    Stuck




    http://support.microsoft.com/kb/912475/
    http://support.microsoft.com/kb/913670/
     
    Tom, Jun 28, 2006
    #17
  18. desertdarlene

    Rich Guest

    Well---You could check off the box to tell Windows Update not to show you
    this update anymore---not exactly the technical way t solve the problem---but
    unless you live in Australia--I don't think it does any great harm to leave
    it uninstalled...and you won't keep getting the little naggin message to
    install an uninstallable update..
     
    Rich, Jun 28, 2006
    #18
  19. desertdarlene

    MrBill Guest

    I have the exact same 2-character error with this update! My I'm
    using WinXP Home. Does anyone have a fix?

    Thanks, Bill
     
    MrBill, Jun 28, 2006
    #19
  20. desertdarlene

    MrBill Guest

    Hello Eric,

    I've just sent you my Windowsupdate.log, there was no KB913670.log
    located in my Windows Directory.

    Thanks, Bill
     
    MrBill, Jun 28, 2006
    #20
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