Problem with KB913670

Discussion in 'Windows Update' started by desertdarlene, Jun 27, 2006.

  1. desertdarlene

    Mark D. Hall Guest

    I figured it had something to do with that. I don't have those directories
    anymore. I deleted them for good a few months back. Whoops...
    Mark D. Hall, Jun 29, 2006
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  2. desertdarlene

    Lance Guest

    Same problem here.

    Today I tried using Microsoft Update and was offered a Network
    Diagnostic Tool KB914440 (in addition to the KB913670 for the umpteenth
    time). According to MS:

    "The Network Diagnostics for Windows XP tool analyzes information
    about your network connectivity to help you troubleshoot network-related
    problems with your computer. Typically you will do this along with a
    support professional, either on the phone or over the internet. After
    you install this item, you may have to restart your computer."

    The tool gets installed in c:\windows\network diagnostic. I ran the
    executable and it did not find any problems with my connection.

    Oh well...


    desertdarlene thought carefully and wrote on 6/27/2006 11:07 AM:
    Lance, Jun 29, 2006
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  3. desertdarlene

    Unk Guest

    Any chance you can zip that folder and upload it for us ?
    Unk, Jun 29, 2006
  4. desertdarlene

    Ant Guest

    Crap, me too!! Does anyone have copies for us?
    "The greatest enemies of ants are other ants, just as the greatest
    enemies of men are other men." --Auguste Forel
    / /\ /\ \ Phillip (Ant) @ (Personal Web Site)
    | |o o| | Ant's Quality Foraged Links (AQFL):
    \ _ / Remove ANT from e-mail address:
    ( ) or
    Ant is currently not listening to any songs on his home computer.
    Ant, Jun 29, 2006
  5. desertdarlene

    Hemdian Guest

    Any chance you can zip that folder and upload it for us ?[/QUOTE]

    Sure thing. Go here: <>

    (This was from a WinXP Prof SP2 system.)

    Regards PLST
    Hemdian, Jun 29, 2006
  6. desertdarlene

    Unk Guest

    Thanks, but the files in the "spuninst" are incorrect.
    There's no spuninst.exe, and spuninst.ini files. :(
    Unk, Jun 29, 2006
  7. desertdarlene

    Hemdian Guest

    Thanks, but the files in the "spuninst" are incorrect.
    There's no spuninst.exe, and spuninst.ini files. :([/QUOTE]

    Oops. My bad. That was the directory contents *after* running the patch.
    Try downloading the zip file again (this time it has the 'before' contents).

    Regards PLST
    Hemdian, Jun 29, 2006
  8. desertdarlene

    JaapK Guest

    Thanx Hemdian: that did the trick.

    Maybe Microsoft could (should) have taken into account that this is a
    situation that is likely to occur... :-(

    Grtz, Jaap.
    JaapK, Jun 29, 2006
  9. desertdarlene

    Hallv5 Guest

    I also am experiencing the same problem. Followed the link on the updates
    page and sent a notification of the problem to MS. Got a follow-up email
    earlier today advising there had been activity on the issue and that also
    provided a link to follow. Tried to follow the link and was advised my
    whatever-code was not valid for that level of service and was directed back
    to the no-cost user-groups. Oh well....
    Hallv5, Jun 29, 2006
  10. desertdarlene

    Hallv5 Guest

    Here's the response I've gotten so far from MS. Will post further as

    Response from Microsoft - 6/29/2006 12:59:56 PM
    Hello ,

    Thank you for contacting Microsoft Online Customer Service.

    I understand from your message that you are unable to install Windows XP
    updates. I realize the importance of the issue.

    Microsoft offers no-charge support for issues related to installation of
    Windows Updates. As a Customer Service Representative, I have created a
    no-charge support case for you and forwarded it to the Windows Update Support
    Professionals. They have the required expertise of handling technical issues
    and will be contacting you within 24 hours. The case ID for your reference is

    If you have further issues or would like to update the case notes, please
    reply back to this e-mail or send an e-mail message to
    with your case ID (SRZ060629000157)in the subject line. This will ensure that
    your message is associated with your support case.

    Since this support request will be handled via e-mail, it is highly
    recommended you set your junk mail settings for the e-mail contact you listed
    in this case to accept e-mail from This will ensure Support
    Professional’s e-mail reaches you in a timely manner and prevent it from
    being moved to your junk mail folder. If you do not see the response from our
    Support Professionals within the next 24 hours please ensure you double check
    your junk mail folder for an email containing your Support Incident Number
    listed above.

    I look forward to your issue being resolved at the earliest.

    Thank you for using Microsoft products and services.

    Microsoft Online Customer Service Representative

    If you have any feedback about your Online Customer Service experience,
    please e-mail my manager, Rahul Rajgopal, at
    Your Request - 6/28/2006 8:54:53 PM
    Problem Description: Update for windows xp (kb913670) failed to install.
    Update icon continues to remain on taskbar. Also, while reviewing the update
    history no information is available when the failed icon is clicked on. How
    do I remedy this situation?
    Operating System:WindowsXP
    Hallv5, Jun 30, 2006
  11. desertdarlene

    Tom Willett Guest

    Why would you post your personal case ID number? Now, others may try to use
    it and you'll be up a creek.
    Tom Willett, Jun 30, 2006
  12. desertdarlene

    Radu Guest

    Check out KB913670 Fixed! posting. By "unk" early in the morning on 6/20.
    It works (although I had to go the regedit route, for whatever reason)
    Radu, Jun 30, 2006
  13. desertdarlene

    Radu Guest

    Check out posting "KB913670 Fixed!!" by "unk" It works
    Radu, Jun 30, 2006
  14. desertdarlene

    sieler Guest

    sieler, Jun 30, 2006
  15. desertdarlene

    Ratfink Guest

    I also get this problem.
    I know I deleted my $Ntuninstall folders from my Windows directory to save
    space, and if this update simply uninstalls an old update perhaps it is
    failing because the uninstall files are now gone.
    Ratfink, Jun 30, 2006
  16. desertdarlene

    MikeT Guest

    MikeT, Jun 30, 2006
  17. It's no longer a mystery to me now that I've read the thread by Unk,

    Subject: KB913670 Fixed !!
    Date: Thu, 29 Jun 2006 04:53:13 -0400

    One of the things I had done a while ago was to put my $NtUninstall*
    folders away for safekeeping. Before my successful reinstallation
    mentioned above, I had put the folder named by Unk back in my
    Windows directory.

    I had actually carried out Unk's solution, but with no idea what I
    was doing :)
    Gene E. Bloch, Jun 30, 2006
  18. desertdarlene

    siemens Guest

    Run regedit (START > RUN type regedit)
    Find KB912475 (EDIT > FIND type KB912475)
    Delete (EDIT > DELETE)
    Repeat for all references to KB912475
    Download the original KB912475 update and install it again

    Run the KB913670 update (START > All Programs > MicroSoft Update).

    This should Install KB913670 to remove KB912475. If not, then write an
    e-mail to Bill.

    What a bloody joke!
    siemens, Jul 2, 2006
  19. desertdarlene

    Mukund Guest

    I was having the same problem with KB913670. (error Code: 0xffffffff).
    Downloaded the zip file from here and it fixed the issue. Thanks a
    Mukund, Jul 2, 2006
  20. desertdarlene

    ptraw Guest

    ptraw, Jul 2, 2006
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