Problems after kb890830 and kb978542 updates

Discussion in 'Windows Update' started by RadBuch, May 13, 2010.

  1. RadBuch

    RadBuch Guest

    After windows Vista installed kb890830 and kb978542 I noticed 4 problems so
    far.
    1. MSN Service not available, error code: 800706b5. (This happened with
    previous updates and I fixed the issue by doing a system restore to a
    previous date.)
    2.When I started internet explorer (ver 8.0.6001.18904) I got a message my
    default search engine was corrupted by another program.
    3.I tried the usual system restore and found there were no restore points
    available
    4. I had some unknown problem trying to log into this site. It kept giving a
    site not available message.
    I am running windows vista home premium with sp2.
    I am using AVG free for my antivirus protection.(never had any other
    installed)

    Any help or advise would be much appreciated. Problems 1 and 2 above I have
    encountered on almost every windows update. Problems 3 and 4 are new for this
    update.
     
    RadBuch, May 13, 2010
    #1
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  2. Is Vista SP1 or SP2 installed?

    Did a Norton or McAfee free trial come preinstalled on the computer when you
    bought it? (Doesn't matter if you never used or Activated it.)
     
    PA Bear [MS MVP], May 13, 2010
    #2
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  3. RadBuch

    RadBuch Guest

    Vista sp2 is installed.
    There were no trials preinstalled.
     
    RadBuch, May 14, 2010
    #3
  4. Uninstall AVG & reboot, then do a fresh install of AVG: This time select the
    CUSTOM install option and do NOT install (i.e., uncheck) Linkscanner,
    Search-Shield, Active Surf-Shield, Security toolbar, or any of the email
    scanning components then see if the behavior persists.

    • Why you don't need your anti-virus to scan your email
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
     
    PA Bear [MS MVP], May 14, 2010
    #4
  5. RadBuch

    RadBuch Guest

    The windows live problem went away on it's own after 10-12 hours and I can
    connect normally now. The search engine problem will probably resurface on
    the next windows update. That's no biggie.
    I did the uninstall and reinstall of AVG as suggested. The only difference I
    noticed after the the reinstall was logging into this site. I no longer went
    to a cannot connect page.
    I still am not able to do a system restore. When I start system restore it
    says there are no available points to restore to. I did the next step listed.
    I clicked on repair windows; an option listed under system restore. Magically
    my system restore points showed up under this option so I picked the day
    before the update(5/12/2010). It went through the system restore but on
    reboot it said system restore was unsuccessful. I'm still stumped and unable
    to do a restore, but other than that my system seems normal. Now my taskbar
    icon is showing new updates are available and I'm almost afraid to let it
    update, but at the same time I'm hoping it may be a fix to yesterdays
    updates. I'll post later what happens.
     
    RadBuch, May 14, 2010
    #5
  6. Never, EVER use System Restore to "undo" an update, Service Pack, or IE
    upgrade! Instead, uninstall the update, Service Pack, or IE upgrade &
    reboot. If that doesn't correct the problem, then try System Restore.

    I'd doubt KB890830 would have anything to do with your System Restore
    problem (unless the Malicious Software Removal Tool notified you of
    something it found when it scanned) nor should KB978542.

    Unless a Norton application had been installed on the computer at some point
    (e.g., a free-trial version that came preinstalled when you bought it), your
    System Restore problem suggests that you're seeing the effects of a
    hijackware infection.

    What anti-virus application was installed before you installed AVG? Had
    your subscription expired before you installed AVG?
     
    PA Bear [MS MVP], May 14, 2010
    #6
  7. RadBuch

    RadBuch Guest

    Oooops, too late on the never use system restore to undo an update.
    The updates showing on the taskbar in my last post were the same 2 installed
    on 5/13/2010. They installed automatically this morning without any apparent
    problems except that I still have no system restore points.
    This is a custom built computer that never had any free trials of any a/v
    software installed. I installed the operating system on a freshly fdisked and
    formatted drive. AVG free was installed the same day and has been running and
    updated since. There were a couple of brief periods that AVG was not active.
    Once during the uninstall and reinstall yesterday and once during a similar
    uninstall and reinstall after a similar windows update problem last year.
    Thanks for your advice. I will follow the links in your post to the
    micro-trend online scan. I never knew which sites could be trusted to do a
    safe online scan. I'm slightly paranoid of free online scans in light of all
    the fake stuff on the internet.
     
    RadBuch, May 15, 2010
    #7
  8. Also run this online scan:
    http://onecare.live.com/site/en-us/center/whatsnew.htm
    You may be seeing the effects of a hijackware infection.

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.
    https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

    Also available via the Consumer Security Support home page:
    https://consumersecuritysupport.microsoft.com/

    (I've got more)
     
    PA Bear [MS MVP], May 15, 2010
    #8
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