Problems with Demand-Dial Interface VPN

Discussion in 'Windows Small Business Server' started by msnews.microsoft.com, Nov 9, 2006.

  1. Hello everyone, hope all is well. I was wondering if someone could help. I
    have a demand dial connection to the a remote network using VPN PPTP. I see
    the DNS and a static IP address of the demand dial connection. The server
    can ping all clients on the network, as it is the RRAS server. I then tried
    to ping the remote network from my server and it fails. I have the
    following setup.

    Local Network
    Windows 2003 SBS Premium
    LAN 192.168.0.0
    Demand-Dial Connection to Remote Network
    Can ping from server but not client. DHCP server is also this server.
    Clients on this network unable to ping.

    Remote Network
    Windows 2003 SBS Premium
    LAN 10.10.0.0

    I still cannot figure it out, so I have the route print pasted in this
    email. So the remote network is 10.10.0.0 and local is 192.168.0.0. From
    the server I can ping the remote computers and IP's but on client machines
    on remote network I cannot ping. I even tried adding a static route for
    clients to use as the following;
    route add 10.10.0.0 mask 255.255.255.0 192.168.0.7 metric 1
    I can then ping the 10.10.0.198, but nothing else. It is as if the server
    is not routing the packets on the interface. I have a linksys router as my
    main firewall and router, and the server is behind the router. There is not
    NAT installed on server, and clients share internet via the linksys router,
    and server is DHCP. Server is 192.168.0.7. Thank you.


    IPv4 Route Table
    ===========================================================================
    Interface List
    0x1 ........................... MS TCP Loopback interface
    0x10002 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
    0x10003 ...00 50 ba 4d 90 f7 ...... Realtek RTL8139 Family PCI Fast Ethernet
    NIC
    0x20004 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
    ===========================================================================
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.7 1
    10.10.0.0 255.255.255.0 10.10.0.200 10.10.0.198 1
    10.10.0.198 255.255.255.255 127.0.0.1 127.0.0.1 50
    10.10.0.200 255.255.255.255 10.10.0.198 10.10.0.198 1
    10.255.255.255 255.255.255.255 10.10.0.198 10.10.0.198 50
    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
    192.168.0.0 255.255.255.0 192.168.0.7 192.168.0.7 20
    192.168.0.7 255.255.255.255 127.0.0.1 127.0.0.1 20
    192.168.0.20 255.255.255.255 127.0.0.1 127.0.0.1 50
    192.168.0.30 255.255.255.255 192.168.0.20 192.168.0.20 1
    192.168.0.255 255.255.255.255 192.168.0.7 192.168.0.7 20
    205.206.127.131 255.255.255.255 192.168.0.1 192.168.0.7 1
    224.0.0.0 240.0.0.0 10.10.0.198 10.10.0.198 50
    224.0.0.0 240.0.0.0 192.168.0.7 192.168.0.7 20
    255.255.255.255 255.255.255.255 10.10.0.198 10.10.0.198 1
    255.255.255.255 255.255.255.255 192.168.0.7 192.168.0.7 1
    Default Gateway: 192.168.0.1
    ===========================================================================
    Persistent Routes:
    None
     
    msnews.microsoft.com, Nov 9, 2006
    #1
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  2. Hello Customer,

    Thank you for posting here.

    Before we go any further, please let me know the following information so
    that we can understand your situation more clearly.

    Please let me know the particular structure of your network. And let me
    know what your VPN server is; is it SBS with RRAS or SBS with ISA or other
    router/firewall?

    As you mention so many "can't ping" and "can ping", could you tell me the
    ping packets are from which computer and to which computer?

    As you mentioned, your SBS server can ping remote server, but local clients
    can't ping remote server, could you tell me whether all local clients can
    not ping remote server? And please post the route table of local clients
    who can not ping remote server. That will give me much help.

    I appreciate your time and look forward to hearing from you.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | From: "msnews.microsoft.com" <>
    | Subject: Problems with Demand-Dial Interface VPN
    | Date: Wed, 8 Nov 2006 21:17:23 -0700
    | Lines: 68
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    | X-MSMail-Priority: Normal
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    | Newsgroups: microsoft.public.windows.server.sbs
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    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:311329
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hello everyone, hope all is well. I was wondering if someone could help.
    I
    | have a demand dial connection to the a remote network using VPN PPTP. I
    see
    | the DNS and a static IP address of the demand dial connection. The server
    | can ping all clients on the network, as it is the RRAS server. I then
    tried
    | to ping the remote network from my server and it fails. I have the
    | following setup.
    |
    | Local Network
    | Windows 2003 SBS Premium
    | LAN 192.168.0.0
    | Demand-Dial Connection to Remote Network
    | Can ping from server but not client. DHCP server is also this server.
    | Clients on this network unable to ping.
    |
    | Remote Network
    | Windows 2003 SBS Premium
    | LAN 10.10.0.0
    |
    | I still cannot figure it out, so I have the route print pasted in this
    | email. So the remote network is 10.10.0.0 and local is 192.168.0.0.
    From
    | the server I can ping the remote computers and IP's but on client
    machines
    | on remote network I cannot ping. I even tried adding a static route for
    | clients to use as the following;
    | route add 10.10.0.0 mask 255.255.255.0 192.168.0.7 metric 1
    | I can then ping the 10.10.0.198, but nothing else. It is as if the
    server
    | is not routing the packets on the interface. I have a linksys router as
    my
    | main firewall and router, and the server is behind the router. There is
    not
    | NAT installed on server, and clients share internet via the linksys
    router,
    | and server is DHCP. Server is 192.168.0.7. Thank you.
    |
    |
    | IPv4 Route Table
    |
    ===========================================================================
    | Interface List
    | 0x1 ........................... MS TCP Loopback interface
    | 0x10002 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
    | 0x10003 ...00 50 ba 4d 90 f7 ...... Realtek RTL8139 Family PCI Fast
    Ethernet
    | NIC
    | 0x20004 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
    |
    ===========================================================================
    |
    ===========================================================================
    | Active Routes:
    | Network Destination Netmask Gateway Interface
    Metric
    | 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.7
    1
    | 10.10.0.0 255.255.255.0 10.10.0.200 10.10.0.198
    1
    | 10.10.0.198 255.255.255.255 127.0.0.1 127.0.0.1
    50
    | 10.10.0.200 255.255.255.255 10.10.0.198 10.10.0.198
    1
    | 10.255.255.255 255.255.255.255 10.10.0.198 10.10.0.198
    50
    | 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
    1
    | 192.168.0.0 255.255.255.0 192.168.0.7 192.168.0.7
    20
    | 192.168.0.7 255.255.255.255 127.0.0.1 127.0.0.1
    20
    | 192.168.0.20 255.255.255.255 127.0.0.1 127.0.0.1
    50
    | 192.168.0.30 255.255.255.255 192.168.0.20 192.168.0.20
    1
    | 192.168.0.255 255.255.255.255 192.168.0.7 192.168.0.7
    20
    | 205.206.127.131 255.255.255.255 192.168.0.1 192.168.0.7
    1
    | 224.0.0.0 240.0.0.0 10.10.0.198 10.10.0.198
    50
    | 224.0.0.0 240.0.0.0 192.168.0.7 192.168.0.7
    20
    | 255.255.255.255 255.255.255.255 10.10.0.198 10.10.0.198
    1
    | 255.255.255.255 255.255.255.255 192.168.0.7 192.168.0.7
    1
    | Default Gateway: 192.168.0.1
    |
    ===========================================================================
    | Persistent Routes:
    | None
    |
    |
    |
    |
    |
    |
     
    Terence Liu [MSFT], Nov 10, 2006
    #2
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  3. msnews.microsoft.com

    Guest Guest

    Thank you for the response.

    I have a SBS 2003 server (192.168.0.7 and 10.0.0.2 as the server IP
    addresses) on both ends behind a hardware firewall that allows VPN traffic
    through. Both servers are configured as VPN servers. My network is
    192.168.0.0 and the remote network is 10.10.0.0. My server has a
    Demand-Dial connection to the remote network.

    I am not using any ISA servers, and all clients access the internet through
    the hardware firewall which is a Linksys wireless router. Clients and
    server are all connected behind this firewall on both ends.

    My SBS 2003 server can ping any client on the other end. The remote server
    can do the same. But any clients on my network cannot ping any clients on
    the remote network. This is the same for the remote network clients. For
    some reason only the servers can ping between each other.

    I then thought it might be a routing issue. I followed Microsofts
    site-to-site VPN setup and made sure the Demand-Dial Interface is enabled
    for IP Routing and that the static route is set in RRAS. I then also add
    the static route to the client machine and the router. I also forced the
    VPN Demand-Dial Interface to be static at 10.10.0.198. I can ping the
    10.10.0.198 from client machines but cannot get beyond the network to the
    remote side. My static route is as follows;
    route add 10.10.0.0 mask 255.255.255.0 192.168.0.7

    Any ideas would be greatly appreciated. Thank you.
     
    Guest, Nov 16, 2006
    #3
  4. Hello Customer,

    Thanks for your kind update.

    I'm sorry I did not receive the route tables of your clients on both sides
    of your network, which I mentioned on my pervious reply.

    First, we do not have idea of the client side gateway settings.

    If the VPN tunnel is established by the hardware devices, it could be a
    hardware configuration issue.

    If the VPN tunnel is established by the SBS servers, you should use RRAS to
    manually set up the Demand dial links because you does not use the ISA
    server.

    A potential problem here is the client side Windows firewall. In SBS
    environment, the windows firewall is controlled by the group policy. So I
    suggest you to check the GP of the firewall settings to ensure the firewall
    did not block the ICMP packet.

    Let's gather the following information so that we can clarify the problem:

    1. If probable, please send me detailed network topology picture of your
    network ().

    2. Gather Network MPS report of both servers

    Please run the MPSReport utility on the SBS server and send the output CAB
    file to me at . The MPSReport utility is available at:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_DirSvc.EXE

    3. Please also help me to gather IPconfig /all output from the client
    workstation.

    4. And gather tracert (to remote side) output from the client computer.

    Hope these steps will give you some help. Please let me know the results so
    that I can provide further assistance on this problem. I am looking forward
    to your reply.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | From: <>
    | References: <>
    <>
    | Subject: Re: Problems with Demand-Dial Interface VPN
    | Date: Thu, 16 Nov 2006 09:05:16 -0700
    | Lines: 213
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
    | X-RFC2646: Format=Flowed; Original
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: mail.totalit.ca 205.206.127.131
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:313210
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Thank you for the response.
    |
    | I have a SBS 2003 server (192.168.0.7 and 10.0.0.2 as the server IP
    | addresses) on both ends behind a hardware firewall that allows VPN
    traffic
    | through. Both servers are configured as VPN servers. My network is
    | 192.168.0.0 and the remote network is 10.10.0.0. My server has a
    | Demand-Dial connection to the remote network.
    |
    | I am not using any ISA servers, and all clients access the internet
    through
    | the hardware firewall which is a Linksys wireless router. Clients and
    | server are all connected behind this firewall on both ends.
    |
    | My SBS 2003 server can ping any client on the other end. The remote
    server
    | can do the same. But any clients on my network cannot ping any clients
    on
    | the remote network. This is the same for the remote network clients.
    For
    | some reason only the servers can ping between each other.
    |
    | I then thought it might be a routing issue. I followed Microsofts
    | site-to-site VPN setup and made sure the Demand-Dial Interface is enabled
    | for IP Routing and that the static route is set in RRAS. I then also add
    | the static route to the client machine and the router. I also forced the
    | VPN Demand-Dial Interface to be static at 10.10.0.198. I can ping the
    | 10.10.0.198 from client machines but cannot get beyond the network to the
    | remote side. My static route is as follows;
    | route add 10.10.0.0 mask 255.255.255.0 192.168.0.7
    |
    | Any ideas would be greatly appreciated. Thank you.
    |
    | | > Hello Customer,
    | >
    | > Thank you for posting here.
    | >
    | > Before we go any further, please let me know the following information
    so
    | > that we can understand your situation more clearly.
    | >
    | > Please let me know the particular structure of your network. And let me
    | > know what your VPN server is; is it SBS with RRAS or SBS with ISA or
    other
    | > router/firewall?
    | >
    | > As you mention so many "can't ping" and "can ping", could you tell me
    the
    | > ping packets are from which computer and to which computer?
    | >
    | > As you mentioned, your SBS server can ping remote server, but local
    | > clients
    | > can't ping remote server, could you tell me whether all local clients
    can
    | > not ping remote server? And please post the route table of local clients
    | > who can not ping remote server. That will give me much help.
    | >
    | > I appreciate your time and look forward to hearing from you.
    | >
    | > Thanks and have a nice day!
    | >
    | > Best regards,
    | >
    | > Terence Liu(MSFT)
    | >
    | > Microsoft CSS Online Newsgroup Support
    | >
    | > Get Secure! - www.microsoft.com/security
    | >
    | > =====================================================
    | > This newsgroup only focuses on SBS technical issues. If you have issues
    | > regarding other Microsoft products, you'd better post in the
    corresponding
    | > newsgroups so that they can be resolved in an efficient and timely
    manner.
    | > You can locate the newsgroup here:
    | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | > When opening a new thread via the web interface, we recommend you check
    | > the
    | > "Notify me of replies" box to receive e-mail notifications when there
    are
    | > any updates in your thread. When responding to posts via your
    newsreader,
    | > please "Reply to Group" so that others may learn and benefit from your
    | > issue.
    | >
    | > Microsoft engineers can only focus on one issue per thread. Although we
    | > provide other information for your reference, we recommend you post
    | > different incidents in different threads to keep the thread clean. In
    | > doing
    | > so, it will ensure your issues are resolved in a timely manner.
    | >
    | > For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | > check http://support.microsoft.com for regional support phone numbers.
    | >
    | > Any input or comments in this thread are highly appreciated.
    | > =====================================================
    | >
    | > This posting is provided "AS IS" with no warranties, and confers no
    | > rights.
    | >
    | > --------------------
    | > | From: "msnews.microsoft.com" <>
    | > | Subject: Problems with Demand-Dial Interface VPN
    | > | Date: Wed, 8 Nov 2006 21:17:23 -0700
    | > | Lines: 68
    | > | X-Priority: 3
    | > | X-MSMail-Priority: Normal
    | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
    | > | X-RFC2646: Format=Flowed; Original
    | > | Message-ID: <>
    | > | Newsgroups: microsoft.public.windows.server.sbs
    | > | NNTP-Posting-Host: s0106000c413e6977.cg.shawcable.net 68.146.96.36
    | > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
    | > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:311329
    | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | > |
    | > | Hello everyone, hope all is well. I was wondering if someone could
    | > help.
    | > I
    | > | have a demand dial connection to the a remote network using VPN PPTP.
    I
    | > see
    | > | the DNS and a static IP address of the demand dial connection. The
    | > server
    | > | can ping all clients on the network, as it is the RRAS server. I then
    | > tried
    | > | to ping the remote network from my server and it fails. I have the
    | > | following setup.
    | > |
    | > | Local Network
    | > | Windows 2003 SBS Premium
    | > | LAN 192.168.0.0
    | > | Demand-Dial Connection to Remote Network
    | > | Can ping from server but not client. DHCP server is also this server.
    | > | Clients on this network unable to ping.
    | > |
    | > | Remote Network
    | > | Windows 2003 SBS Premium
    | > | LAN 10.10.0.0
    | > |
    | > | I still cannot figure it out, so I have the route print pasted in this
    | > | email. So the remote network is 10.10.0.0 and local is 192.168.0.0.
    | > From
    | > | the server I can ping the remote computers and IP's but on client
    | > machines
    | > | on remote network I cannot ping. I even tried adding a static route
    for
    | > | clients to use as the following;
    | > | route add 10.10.0.0 mask 255.255.255.0 192.168.0.7 metric 1
    | > | I can then ping the 10.10.0.198, but nothing else. It is as if the
    | > server
    | > | is not routing the packets on the interface. I have a linksys router
    as
    | > my
    | > | main firewall and router, and the server is behind the router. There
    is
    | > not
    | > | NAT installed on server, and clients share internet via the linksys
    | > router,
    | > | and server is DHCP. Server is 192.168.0.7. Thank you.
    | > |
    | > |
    | > | IPv4 Route Table
    | > |
    | >
    ===========================================================================
    | > | Interface List
    | > | 0x1 ........................... MS TCP Loopback interface
    | > | 0x10002 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
    | > | 0x10003 ...00 50 ba 4d 90 f7 ...... Realtek RTL8139 Family PCI Fast
    | > Ethernet
    | > | NIC
    | > | 0x20004 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
    | > |
    | >
    ===========================================================================
    | > |
    | >
    ===========================================================================
    | > | Active Routes:
    | > | Network Destination Netmask Gateway Interface
    | > Metric
    | > | 0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.7
    | > 1
    | > | 10.10.0.0 255.255.255.0 10.10.0.200 10.10.0.198
    | > 1
    | > | 10.10.0.198 255.255.255.255 127.0.0.1 127.0.0.1
    | > 50
    | > | 10.10.0.200 255.255.255.255 10.10.0.198 10.10.0.198
    | > 1
    | > | 10.255.255.255 255.255.255.255 10.10.0.198 10.10.0.198
    | > 50
    | > | 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
    | > 1
    | > | 192.168.0.0 255.255.255.0 192.168.0.7 192.168.0.7
    | > 20
    | > | 192.168.0.7 255.255.255.255 127.0.0.1 127.0.0.1
    | > 20
    | > | 192.168.0.20 255.255.255.255 127.0.0.1 127.0.0.1
    | > 50
    | > | 192.168.0.30 255.255.255.255 192.168.0.20 192.168.0.20
    | > 1
    | > | 192.168.0.255 255.255.255.255 192.168.0.7 192.168.0.7
    | > 20
    | > | 205.206.127.131 255.255.255.255 192.168.0.1 192.168.0.7
    | > 1
    | > | 224.0.0.0 240.0.0.0 10.10.0.198 10.10.0.198
    | > 50
    | > | 224.0.0.0 240.0.0.0 192.168.0.7 192.168.0.7
    | > 20
    | > | 255.255.255.255 255.255.255.255 10.10.0.198 10.10.0.198
    | > 1
    | > | 255.255.255.255 255.255.255.255 192.168.0.7 192.168.0.7
    | > 1
    | > | Default Gateway: 192.168.0.1
    | > |
    | >
    ===========================================================================
    | > | Persistent Routes:
    | > | None
    | > |
    | > |
    | > |
    | > |
    | > |
    | > |
    | >
    |
    |
    |
     
    Terence Liu [MSFT], Nov 17, 2006
    #4
  5. Hello Randy,

    Thank you for your email.

    Based on my research for the info you gathered, I find that there is a
    single NIC on your SBS server box.

    We do not recommend use a single NIC server box as a VPN gateway. I suggest
    you configure the site-to-site VPN functions on the routers and use the
    hardware to establish the connections.

    Otherwise, if you still want to configure site-to-site VPN through SBS
    server, I suggest you add a NIC to the SBS servers and install the ISA
    server 2004 on it.

    Hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================
     
    Terence Liu [MSFT], Nov 21, 2006
    #5
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