Problems with installation of security update kb969615

Discussion in 'Windows Update' started by andersbp, May 15, 2009.

  1. andersbp

    andersbp Guest


    I have a problem when I will install the latest security update to Microsoft
    PowerPoint 2003 (kb969615), a security update Microsoft has released May 12,

    When I visit Microsoft Update and select scans after all updates, Microsoft
    Update has installed a other update to Microsoft PowerPoint (KB957784), but
    not security update kb969615.

    When I now try to install security update kb969615 , I see the following
    There are no products affected by this package installed on this system.

    I am somewhat confused by this message, because I normaly use a third party
    security scanner there is tell me about new security updates to Windows,
    Office or other software I have installed on my computer. This third party
    security scanner is Secunia PSI, and this security scanner is recommend that
    I install security update kb969615. I have also used F-Secure Online-scanner,
    and this program also recommend that I install security update kb969615.

    Have other users experienced the same problem, or have other users a
    suggested solution to how I can install kb969615?

    I have tried to uninstall Microsoft PowerPoint 2003 and reinstall it, but
    unfortunately I have the same problem.

    I have a additional question I hope one of the person can answer:

    How can I remove a installed security update (e.g. a security update to
    Microsoft Office) I have installed via Microsoft Update, but I can not remove
    via Add / remove programms in the Windows Control Panel?

    I using Windows XP Service Pack 3 as operating system, and I use Microsoft
    Office 2003 Service Pack 3 with all installed security updates (but not

    Many thanks in advance for any answers, and have a nice day.

    Anders Boholdt-Petersen, Denmark
    andersbp, May 15, 2009
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  2. KB969615 only applies to MS PowerPoint *Viewer* 2003; it does not apply to
    MS PowerPoint 2003 SP3.

    If MS PowerPoint *Viewer* 2003 is not installed, you don't need KB969615 and
    it will not be offered by Windows Update. If Secunia's telling you that you
    need it, take it up with Secunia, please.
    PA Bear [MS MVP], May 15, 2009
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  3. andersbp

    andersbp Guest


    Thanks for your message.

    1. what is the difference between MS PowerPoint *Viewer* 2003 and MS
    PowerPoint 2003 SP3, and how can I check if I have one or the other program

    2. It is posible to remove security updates I have installed via Microsoft

    Microsoft Update describes that I can remove installed security updates from
    Add / Remove Programs in Windows Control Panel, but I have ascertain that not
    all installed security Updates can be removed via Add / Remove programs in
    Windows Control Panel.

    I will tried to contact Secunia and F-Secure regarding detection of security
    update KB969615, so hopefully the developers of the programs can fix the
    errors in the security-scanners.

    Thanks for the answers.

    Anders, Denmark
    andersbp, May 15, 2009
  4. A1. MS PowerPoint Viewer lets you view full-featured presentations that were
    created in MS PowerPoint 97 and later (i.e., without having to
    purchase/install MS Office PowerPoint).

    A2. In WinXP, any security update listed in Add/Remove Programs can be
    uninstalled...assuming a REMOVE or UNINSTALL button is available for the

    NB: To be able to see all security updates in Add/Remove Programs, the "Show
    Updates" box at the top must be checked.
    PA Bear [MS MVP], May 15, 2009
  5. andersbp

    Radu Guest

    Received exactly same message. Have Office 2003 SP3. Checked the security
    bulletin, the powerpoint viewer and associated DLLS are present in the
    office11 foilder, some are older, some are newer than the versions in the
    bulletin. So regardless what Secunia software flags, the fix should update.
    Or not? btw, powerpoint viewer does *not* show in add/remove programs.
    Radu, May 16, 2009
  6. To avoid confusion, please begin a new thread about /your/ specific
    problems. State your IE version, full Windows version (e.g., WinXP SP3;
    Vista SP2), and PowerPoint applications & versions in your first post.
    PA Bear [MS MVP], May 16, 2009
  7. andersbp

    andersbp Guest


    Thanks for your answers.

    It is posible for Microsoft to take a look on the problem I describe?

    I can not remove PowerPoint Viewer 2003, because I not have installed the
    program on my system. Can I download PowerPoint Viewer for free, if yes, do
    you have a link to the download page?

    Very thanks for your answers.

    Anders, Denmark
    andersbp, May 17, 2009
  8. There is no problem: You don't have PowerPoint Viewer 2003 installed so
    Windows Update didn't offer KB969615 to your computer (since you don't need
    it, despite what Secunia says). For the same reason, you cannot install
    KB969615 manually either.

    If you didn't have PowerPoint 2003 SP3 installed, Windows Update wouldn't
    have offered KB957784 to your computer, Anders.

    If you need additional assistance, please see the "How to obtain help..."
    section of or
    PA Bear [MS MVP], May 17, 2009
  9. Secunia uses Windows Update to determine which Windows and Office updates are
    needed, so there may indeed be something odd going on.

    Anders, when you visit the Microsoft Update web site, does it detect KB969615 as

    Harry Johnston [MVP], May 18, 2009
  10. andersbp

    komapuk Guest

    Okay, here is the issue. I am getting the same messages as the other users in
    this string. I have windows xp systems, with MS Offive 2003 (I believe with
    SP3). We have the full installation of powerpoint on the system. I am using
    Patchlink as my security scanner and it is showing the powerpoint viewer 2003
    as a security risk. Now my systems do not have powerpoint viewer 2003
    installed. However, patchlink also provides the location of the the file it
    shows to be vulnerable. This is
    "File version for file C:\Program Files\Microsoft
    Office\Office11\pptview.exe (11.0.8164.0) is less than 11.0.8305.0
    Now when I got to this location I find the file in question. When I double
    click on the file it launches powerpoint viewer 2003. (Which is not installed
    and not available for removal from the add/remove programs location) So my
    question is why does the windows update not update this area since while it
    is not installed on my computers it is definitely on my systems.
    Thanks Vic

    komapuk, May 18, 2009
  11. To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post.

    See the "How to obtain help..." section of
    PA Bear [MS MVP], May 18, 2009
  12. andersbp

    komapuk Guest

    Why should we begin a new thread when this is related to this specific thread.
    When I search thread for information to assist me in a problem I am working
    komapuk, May 18, 2009
  13. Because that's how this works and doing so avoids confusion (ours, not
    PA Bear [MS MVP], May 18, 2009
  14. andersbp


    Jul 10, 2009
    Likes Received:

    I have windows XP sp3 and I use windows live onecare. I can download but not install KB696915 security update for power point viewer 2003. Is this because Microsoft is eliminating PP 2003.
    woodust, Jul 10, 2009
  15. andersbp

    cepal Guest

    I have Powerpoint viewer 2003 and 2007 installed. I keep getting message to
    install kb 969615. which it wont install. Question: Do I need Powerpoint
    viewer 2003. Can I uninstall it. MIght fix the problem. cepal
    cepal, Feb 14, 2010
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