Problems with Vista backup program

Discussion in 'Windows Vista File Management' started by Guest, May 19, 2010.

  1. Guest

    Guest Guest

    I've not been able to complete any file backups successfully
    for about two months. Some of the error messages
    suggest that I need to tell my antivirus program to stop
    interfering with accesses to wherever the list of previous
    backups is stored - but so far I've had no success finding
    out just where that is.

    I have found that a program C:\Windows\System32\sdclt.exe
    seems to be responsible for doing the backup, under either
    32-bit Vista or 64-bit Vista, but not where it stores the data
    about the backups it has finished making

    Do any of you know where to find that list?

    By the way, my antivirus program is Norton Internet
    Security 2010, and my attempts to get Symantec/Norton
    to fix this problem have accomplished little more than
    getting one of their people to try to persuade me to
    delete the backup program.

    Also, could this backup program be revised so that
    it will, if necessary, make multiple attempts to access
    that list and update it, and, if necessary, will have no
    problems formatting three or more DVD+RWs and
    putting the backup on that many?

    Robert Miles
     
    Guest, May 19, 2010
    #1
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  2. Guest

    David_2010 Guest

    Hello Robert,

    If you are using a compatible version of Windows Vista, 'Windows Vista
    Compare editions' (http://tinyurl.com/5jthjh) and if you have the lates
    Norton Internet Security 2010, (17.6.0.32), there should not be an
    problem.

    A suggestion would be to check clearing the Windows Logs.
    The maximum log size under Windows Vista is 20Mb, if this limit i
    reached, it is better to proceed with a “cleaning” log process.
    Then reboot the machine and try.

    Regarding the Windows Vista backup features, I hope this link migh
    help you: 'Windows Vista: A Guide to Windows Vista Backup Technologies
    (http://technet.microsoft.com/en-us/magazine/2007.09.backup.aspx)

    I hope this can help

    --
    David_201

    David
    Norton Support
    For more information, please visit the
    Norton Support website http://www.symantec.com/norton/support/index.js
    or the
    Norton Community http://community.norton.com
    Posted via http://www.vistaheads.co
     
    David_2010, May 21, 2010
    #2
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  3. Guest

    Guest Guest

    I'm using Windows Home Premium SP2, with almost all the updates already
    applied (Windows Live on only one 64-bit machine; still using mostly
    Windows Mail on all three machines; one more 64-bit and one 32-bit). That
    web page isn't very clear about whether these versions qualify as
    compatible.

    The Norton Internet Security 2010 version is 17.6.0.32.
    How do I find the Windows Logs and the program which can clear
    them?
    When I start the backup program, it never shows me the parts about
    the Windows Complete PC Backup and Restore Image or the part
    about Advanced Restore, even after it says its list of previous backup
    is corrupted and it says It need to do a backup of all the data files.

    How can I tell how many DVDs would be needed for such a
    complete backup, or do I need to buy an external disk drive to
    have a reasonable place to store them?
    Robert Miles
     
    Guest, May 23, 2010
    #3
  4. Guest

    Guest Guest

    Today, I found that the help file says that Vista Home Premium does NOT
    include Windows Complete PC Backup and Restore Image, so I can't use
    it at present. How safe is upgrading to one of the versions of Vista that
    does include it, with no current backups?

    Where can I find instructions for dividing the C: partition in halves, so I
    can
    try running Windows 7 on one of the halves for a while and still retain the
    ability to go back to Vista?

    I'm running the Windows Live OneCare safety scanner on the same 64-bit
    machine as the task that's now reached 262 hours, with no usable
    checkpoints since 70 hours. When it finally finishes, I'll be able to apply
    the recent updates on that machine and reboot it.It's shown 0% progress
    since yesterday, still scanning mostly *.new files and the property files
    associated with them.

    Robert Miles
     
    Guest, May 24, 2010
    #4
  5. Guest

    Guest Guest

    After running 24 hours a day for a few days, the Windows Live OneCare
    safety scanner on the same 64-bit machine as the long-running task has
    reached 1% of the files scan. Shouldn't it be relabelled as possibly taking
    a few months to complete?

    The long-running task has now taken 285 hours; I've seen reports that
    for similar tasks other people ran, it often took over 300 CPU hours.

    Robert Miles
     
    Guest, May 25, 2010
    #5
  6. Guest

    Guest Guest

    The log-running task finally finished after about 320 hours.

    The Windows Live OneCare safety scanner reached 2%of the scan after
    another two days; no time to let it finish at that rate.

    Now have that machine disconnected from the internet, with all selectable
    features of the antivirus program turned off.

    Trying another new,full backup now. Could the change backup settings
    button and the button to turn off automatic backup be changed so that
    starting a new, full backup does not automatically turn on automatic
    backup, since the version with automatic backup turned on seems to
    have a limit of two DVD+RWs it can initialize, sometimes even less?

    Robert Miles
     
    Guest, May 27, 2010
    #6
  7. Guest

    Guest Guest

    The last backup attempt failed with this error message:


    The backup did not complete successfully.

    The requested resource is in use. (0x800700AA)

    Backup time: 5/27/2010 3:53 PM
    Backup location: BD-ROM Drive (E:)


    It never made any attempt to format the DVD+RW I gave it, or as
    far as I can tell access it at all.

    Could this error message be revised so that it will say what resource
    is in use, by what, and why a reboot is not sufficient to free this
    resource?

    Robert Miles
     
    Guest, May 27, 2010
    #7
  8. Guest

    Guest Guest

    My guess is that something has seized control of the DVD drive
    and will not turn it loose even during a reboot. How can I check
    just what, so I might be able to kill that process?

    There's nothing running that I would expect to need a DVD drive.

    Robert Miles
     
    Guest, May 28, 2010
    #8
  9. Guest

    David_2010 Guest

    Hello,

    Regarding the problem you are having with the backup feature, I can
    only suggest to contact the software provider.

    Now, if you don’t want to bother with a dual boot system (Vista/7) and
    others, you could use a 3rd party software that will do the job.
    In your case, you have Norton Internet Security, therefore you could
    buy an upgrade to Norton 360 which has backup features, such even online
    backup. (but also on external HDD and other kind of optical media…)

    I hope this can help.


    --
    David_2010

    David
    Norton Support
    For more information, please visit the
    Norton Support website http://www.symantec.com/norton/support/index.jsp
    or the
    Norton Community http://community.norton.com/
    Posted via http://www.vistaheads.com
     
    David_2010, May 28, 2010
    #9
  10. Guest

    Guest Guest

    I thought using this newsgroup was already contacting the software provider
    (Microsoft).

    The best I've read about Norton versions, Norton 360 is an older version
    which is not fully compatible with the Windows Mail portion of Vista, and
    I haven't found sufficient information about Windows Live Mail yet to be
    in any hurry to switch to it.

    Robert Miles
     
    Guest, May 31, 2010
    #10
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