Problems with Windows XP update, SP3, & Antivirus software?

Discussion in 'Windows Update' started by doowopper10, Apr 27, 2009.

  1. doowopper10

    doowopper10 Guest

    I am using Windows XP with Service Pack 3 in a Dell computer.

    Tonight F-Prot antivirus software removed several files and quarantined
    several other files that were infected with a virus. In the F-Prot
    quarantined file list, it the following file was quarantined twice today:
    "asyncmac.sys."
    1) What does asyncmac.sys do and is it critical for Windows' XP stability?

    After F-Prot removed or quarantined several files, a window appeared stating
    that I need to put the Service Pack 3 cd in the cd drive to replace certain
    files that were removed or quarantined. And, if I didn't do it, Windows might
    become unstable.
    2) Is there a way to determine if Windows XP is now unstable - that is,
    determine Windows stability before it potentially crashes?

    Since I do not have a Service Pack 3 cd, I couldn't follow the above
    instructions to use a service Pack 3 cd to replace the files that were
    quarantined or removed by F-Prot. So, I then thought about trying to
    reinstall Service Pack 3. To reinstall Service Pack 3, I clicked on the
    Windows Update icon which took me to a window in Internet Explorer 7 that
    stated, "Files required to use Microsoft Update are no longer registered or
    installed on your computer." So I chose, "Register and reinstall the files
    for me now," in that Window. When I then clicked on the "Continue" button,
    that same window just kept reappearing and I could get beyond it to a page
    that would allow me to update Windows XP or download Service Pack 3.
    3) How do I fix that Windows update page so the required files for Microsoft
    update are installed on my computer?

    4) How do I download Windows Service Pack 3?

    5) Given the problems mentioned above, should I reinstall Windows Service
    Pack 3?

    Thanks.
    Richard
     
    doowopper10, Apr 27, 2009
    #1
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  2. doowopper10

    TaurArian Guest

    Did you contact F-Prot?
    https://forum.f-prot.com/index.php?topic=1442.0
    F-PROT Antivirus Discussions

    If it is a false positive, and I'm not saying it is or not, you could try
    the System File Checker to restore any deleted files but you'll need to
    establish whether or not F-Prot is running properly before you proceed any
    further otherwise the problem will just re-occur.
     
    TaurArian, Apr 27, 2009
    #2
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  3. doowopper10

    ED Guest

    Important: Some malware camouflage themselves as asyncmac.sys, particularly
    if they are located in c:\windows or c:\windows\system32 folder. Thus check
    the asyncmac.sys process on your pc whether it is pest. We recommend
    Security Task Manager for verifying your computer's security. It is one of
    the Top Download Picks of 2005 of The Washington Post and PC World.
     
    ED, Apr 27, 2009
    #3
  4. 1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/malwareremove/default.mspx

    NB: Run the FULL scan, not the QUICK scan!

    2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
    (only!) in Safe Mode with Networking, if need be:
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
    or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
     
    PA Bear [MS MVP], Apr 27, 2009
    #4
  5. doowopper10

    NellyBly Guest

    You have a fatal virus. This killed my PC and I had to have a new harddrive
    installed and reinstall Windows and everything else on my Dell.
    Disable automatic updates because Windows will continue to try to install
    Service Pack 3 on your PC, and you will have to totally reinstall Windows XP
    every time.
    I do not know why Microsoft and/or Dell do not advise owners of this
    problem; they surely know of it!
     
    NellyBly, May 18, 2009
    #5
  6. A virus infection cannot cause your harddrive to fail. (*)
    If there is a problem with installing service pack 3, the best response is to
    *solve* the problem, not to hide it. Free support is available from Microsoft.
    This support has been extended past the original 14 April deadline but not
    indefinitely, so it's best not to wait:

    <http://www.microsoft.com/windows/products/windowsxp/sp3/default.mspx>

    Be aware that by this time next year, no more security updates will be available
    for your computer if you have not installed service pack 3.

    Harry

    (*) Technically it would be possible to write a virus that would cause a hard
    drive to fail. However, the virus have to target each specific model of hard
    drive separately, and what would be the point? Also, I think we'd have heard
    about it if a drive-killing virus were on the loose.
     
    Harry Johnston [MVP], May 19, 2009
    #6
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