Public folder deleted but not listed in Recover Deleted Items

Discussion in 'Windows Small Business Server' started by James Roes, Apr 3, 2006.

  1. James Roes

    James Roes Guest

    User deleted a public folder containing 3500+ contacts. Recover Deleted
    Items does not list this folder when logged in as this user. Strangely,
    there was an empty folder of the same name in the user's Deleted items. Why
    would this folder not be able to be recovered.

    Of course, the SBS backup has errors (backup file contains unrecognized
    data...) but have just discovered this now.

    Is there any way to browse all of the recoverable items for all users? Does
    it matter whether this was deleted from Public Folders\Favorites?
    James Roes, Apr 3, 2006
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  2. James Roes

    Al Williams Guest

    Al Williams, Apr 3, 2006
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  3. James Roes

    James Roes Guest

    I believe you're referring to the ability to recover items in folders other
    than Deleted Items. This registry value had already been set and the menu
    option is enabled. What I'm wondering is if there is any way to browse all
    recoverable items for a particular user without having to be in the folder
    from which the item was deleted.

    Maybe I should elaborate more. The user that deleted this folder is not
    sure where they were when it was deleted. This is as much information as I
    have: the user was searching for a contact and pressed delete at some point
    (I presume that is the delete key). A dialog box asked "do you want to
    delete the folder" and the user said Yes.

    I have gone into the Recover Deleted Items option from the most likely
    folders (root of Public Folders, Public Folders | Favorites) but this folder
    never shows up (others do). I'm hoping that there is a way to list all the
    folders that have recoverable items.
    James Roes, Apr 3, 2006
  4. James Roes

    Al Williams Guest

    Al Williams, Apr 3, 2006
  5. James Roes

    Al Williams Guest

    Also, to avoid permission issues I'd do all this logged in as the
    administrator. Give the admin full rights to the users account and login as
    the admin to try to recover the folder from their deleted items again.
    Maybe permissions were the problem...
    Al Williams, Apr 3, 2006
  6. James Roes

    James Roes Guest

    Thanks, I tried that but again, no folder showed up. I'm wondering if there
    is a different folder I need to use. I could not figure out how to
    incorporate Favorites. I used

    I could not find any tools, or actually anything about recovered items, on
    James Roes, Apr 3, 2006
  7. James Roes

    Al Williams Guest

    That web syntax would only work if the public folder deleted was a top level
    folder. Otherwise you need to put in the subfolder path it was located in.
    Just to confirm, you tried recovery from the "All Public Folders" location
    and all possible subfolders in Outlook? Also, you are sure the folder
    wasn't simply moved to some subfolder? - search for it.

    The favorites are just shortcuts to the main folders.

    I may be out of ideas, you may want to post to the exchange.admin and
    outlook forums.
    Al Williams, Apr 3, 2006
  8. James Roes

    kj Guest

    My lab SBS (SP1) server, which I try to keep "pristine" shows the Deleted
    Item Recovery of the Public Store set for 7 days and the "Do not permanently
    delete items until the store has been backed up" - Unchecked.

    Is it possible the Public folder was deleted longer than 7 days ago?
    kj, Apr 3, 2006
  9. James Roes

    James Roes Guest

    No, it was definitely deleted in the past day. Thank you all for your posts.
    I have given up on trying to figure out why this is not here and focus on
    restoring from the backup that was slightly bad ... and was successful with
    some help from someone else that had experience with restoring Exchange
    James Roes, Apr 4, 2006
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