Public folders no email address (proxy address problem?)

Discussion in 'Windows Small Business Server' started by Brandan, Dec 8, 2008.

  1. Brandan

    Brandan Guest

    Hi all,

    Just installed a new SBS 2003 server and restore information store from the
    old server using NT Backup. Old server was also SBS 2003.

    Managed to restore the users mailboxs and public folders. However, the
    public folders seem to have lost there email addresses therefore they cannot
    receive mail.

    When I go to properties on a public folder I get the following error message.

    'The mail proxy for this folder can not be found. This may be due to
    replication delays. The mail enabled pages will not be shown.

    Error ID c1038a21'

    So I click ok and properties are displayed which include premission members
    etc. but no email addresses or exchange options.

    I'm not having much luck finding a solution on the net so was hope someone
    here could help.

    Many Thanks
    Brandan
     
    Brandan, Dec 8, 2008
    #1
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  2. Any help here Brandan?

    From a previous thread...

    Click OK to clear the c1038a21 error message box from the previous action.

    Right-click again on the Public Folder object you want to repair (choosing
    it in the left-side panel), choose "All Tasks", then Mail Enable. Accept the
    warning prompt, and the repair is complete.
     
    Merv Porter [SBS-MVP], Dec 8, 2008
    #2
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  3. Hello Brandan,

    Thanks for your post and Merv's input.

    Based on research of the error messages, this symptom may be caused by one
    of the following:

    o The Exchange Server computer does not have permissions to create objects
    in the Microsoft Exchange System Objects container.
    o The System Attendant service loses its connection to a domain controller,
    and the System Attendant service's attempt to bind to a new domain
    controller fails.
    o The System Attendant terminates unexpectedly and is then restarted, but
    the Information Store is not restarted.

    The overall result is that the public folder is not stamped with a proxy
    address (such as pubfolder@ contoso .com), and when you try to obtain the
    properties of the public folder in Exchange System Manager, you receive an
    error message.

    WORKAROUND

    Step 1: Perform one or more of the following steps in the specified order,
    as necessary:

    o Stop and restart each of the Exchange 2003 services.
    o Restart the server.
    o Run Exchange 2003 Setup again with the /DomainPrep switch.

    More detailed steps, please refer to KB278441:

    Error c1038a21 occurs when you open the properties of a public folder
    http://support.microsoft.com/kb/278441/en-us


    Step 2: Rebuilt the "Recipient Update Service"

    If the issue persists, please open Exchange console and locate to
    "Recipient Update Service", Right click on the listed two Recipient Update
    services and click Rebuild to rebuild them all.

    Also, please make sure the "Remote Registry" service is running as
    Automatic and Started on the Exchange server.

    Please test if the issue persists now.

    Hope this helps.



    Best regards,
    Robbin Meng(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
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    provide other information for your reference, we recommend you post
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    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Robbin Meng [MSFT], Dec 9, 2008
    #3
  4. Brandan

    Brandan Guest

    Hi Robbin,

    Fantastic, that worked. Was abit of a fiddle but got it working in the end.
    Thank you so much for you help in this matter. Great apprieated.

    Brandan

     
    Brandan, Dec 10, 2008
    #4
  5. Brandan

    Brandan Guest

    Hi Merv,

    There isn't a mail enable option, however Robbins post worked !

    Thanks for your suggestion anyway.

    Regards
    Brandan

     
    Brandan, Dec 10, 2008
    #5
  6. Hi Brandan,

    Glad to hear from you and know the information is helpful.

    Considering the issue had been resolved, for the purpose to help other
    people to get help from our experience, I would like to make a summary
    here. If you have any further concern regard to this issue, feel free to
    let me know.


    Problem Description:
    ===================
    When go to properties on a public folder I get the following error message.

    'The mail proxy for this folder can not be found. This may be due to
    replication delays. The mail enabled pages will not be shown.
    Error ID c1038a21'


    Cause:
    ===================
    This symptom may be caused by one of the following:

    o The Exchange Server computer does not have permissions to create objects
    in the Microsoft Exchange System Objects container.
    o The System Attendant service loses its connection to a domain controller,
    and the System Attendant service's attempt to bind to a new domain
    controller fails.
    o The System Attendant terminates unexpectedly and is then restarted, but
    the Information Store is not restarted.


    Resolution:
    ===================
    WORKAROUND is one of the following:

    o Stop and restart each of the Exchange 2003 services.
    o Restart the server.
    o Run Exchange 2003 Setup again with the /DomainPrep switch.
    o Rebuilt the "Recipient Update Service"


    Here are some SBS 2003 server articles just for your reference:

    Windows Small Business Server 2003 - Deploy
    http://technet.microsoft.com/en-us/sbs/bb630238.aspx

    Windows Small Business Server 2003: Frequently Asked Questions
    <http://www.microsoft.com/windowsserver2003/sbs/techinfo/overview/generalfaq
    .mspx>

    Windows Small Business Server 2003 Upgrade Best Practices
    <http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/SBSSetupBestPr
    actices.mspx>

    Windows Small Business Server 2003 Technical Training Guide
    <http://www.microsoft.com/WindowsServer2003/sbs/techinfo/training/techtraini
    ngguide/default.mspx>


    Again, thank you for posting in the SBS newsgroups. Please feel free to
    contact us again in the future.

    Have a nice day!


    Best regards,
    Robbin Meng(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Robbin Meng [MSFT], Dec 12, 2008
    #6
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