Purchased 32 bit Vista Ultimate instead of 64 bit. Need help

Discussion in 'Windows Vista General Discussion' started by osteo, Sep 11, 2008.

  1. osteo

    osteo Guest

    I recently purchased the Vista ultimate upgrade online. Not knowing,
    got the 32 bit when I need the 64 bit, is there any recourse?

    Right now I just have a product Key and the ability to download fro
    the internet as well as a backup disk on the way, I have not don
    anything yet, I am hoping for advice.

    During the install, doesit give you a choice?

    Thanks for the help
    osteo, Sep 11, 2008
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  2. osteo

    SIW2 Guest


    If you have the retail version, then as Leapfrog says, the one produc
    key is good for either 32 or 64 bit Ultimate. OEM versions require
    separate product key i.e. license for each bit version

    When you say they are sending a backup disc , what do you mean ? Retai
    versions of Ultimate will come with both 32 and 64 bit discs, so you ca
    choose which to install. Again if there is one disc, it is the OE
    version. It shouldn't be a backup disc - it should be the ful
    installation dvd

    If you need to change the key, your best bet is to contact the vendo
    and get them to change it - you have not used or activated your key , s
    any reputable vendor should do this for you - if they have alread
    despatched the disc, you may need to return it to them before they d

    Quicker you do this, the better

    Who did you get it from - if they are a reputable supplier , I do no
    see why they wouldn't change it for you

    Hope this help

    SIW2, Sep 11, 2008
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  3. osteo

    osteo Guest

    Thanks for the tips guys.

    It is not retail. I think I am just getting a OEM disc. What happen
    was I made some purchases through a vendor and for about half the price
    you could get the upgrade discs. Being a one time deal, what seems to
    be a good price, but not being at home, I made an educated guess at
    which version I needed, but when I got home, I checked and found out I
    blew my 50/50 shot.

    Anyways, it seems the transaction was directed through Windows'
    marketplace. And clicking around the vendors site in regards to this
    issue, leads me to windows marketplace. In you guys' experience does MS
    handle issues like this. Do these discs typically have both versions,
    so just need a new key?
    osteo, Sep 12, 2008
  4. osteo

    SIW2 Guest


    Though I haven't bought an OEM upgrade myself, as you are only buyin
    one bit version - seems likely they will only send you the one dvd, i.e
    the 32 bit dvd that your product key is for. Even if you did get hold o
    a 64 bit dvd - your OEM product key will only work for the bit versio
    you paid for , i.e.32bi

    You need to ask them to change the whole order - the key and the dvd
    If it's through, or approved by Microsoft, it should be a reputabl

    Hope this help

    SIW2, Sep 12, 2008
  5. osteo

    Brian W Guest

    Wrong. A generic OEM (unbaranded) key will work with either 32-bit or
    64-bit. I've used a 32-bit key with a 64-bit OEM disc and vise-versa. Both
    are activated.
    Brian W, Sep 13, 2008
  6. osteo

    SIW2 Guest

    Hi Brian,

    So it seems it's a marketing ploy to make you buy it twice.

    Thanks for the interesting information. It would be useful to lots of
    people. You are running an OEM 32bit o/s and the 64 bit version, both
    activated with the same product key ?


    SIW2, Sep 14, 2008
  7. osteo

    osteo Guest

    Thanks everyone,

    Sounds like I need to get my hands on a 64 disc, somehow
    osteo, Sep 15, 2008
  8. osteo

    SIW2 Guest

    Easier said than done - microsoft used you let you get replacement dv
    free ($10 shipping ) , but in a masterpiece of customer relations, the
    now only do it if you bought the retail version

    You need to borrow one from a friend

    If you manage to do that , post me and I'll show you how to use th
    borrowed one to make your own

    SIW2, Sep 15, 2008
  9. osteo

    osteo Guest

    No Luck thus far in a 64bit disc

    If and when I get a disc, How difficult is it to make a copy for

    osteo, Sep 17, 2008
  10. osteo

    SIW2 Guest


    It's very easy, you just put the Vista dvd in the drive, right click
    the dvd drive , select copy, then paste onto the desktop ( contents of
    dvd will copy in about 5 mins).

    You then use any program that can pick up those files and create a
    bootable iso file. Use the same program to burn that iso image to a
    recordable dvd.

    There is a tutorial about slipstreaming SP1 using vLite, so use the
    free Vlite program ( you don't need to do the slipstreaming, or the
    rebuilding) .

    So just follow steps 1 (skip2) 3,4,5,6,7,8 ( only tick the make
    bootable iso box at step 8), click next and it will go directly to step
    14, then continue to the end. Takes 15 mins max.

    See this tutorial and do the steps outlined above.


    Strongly recommend you go to the 'www.vLite.net'
    (http://www.vLite.net) right now and download both1.1.6 and 1.2RC.exe,
    save them to a cd so you have them forever.

    Hope this helps

    SIW2, Sep 18, 2008
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