Purchasing replacement XP MCE CD from MS?

Discussion in 'Windows Media Center' started by Bradley Walker, Jun 14, 2006.

  1. Hello all,

    I did work for a client this past week who had an issue with her recently
    purchased HP computer that came preinstalled with Windows XP media Center
    Edition 2005. However intially there was a hardware failure causing the
    hard drive to be replaced. When I went to reinstall XP MCE, she didn't have
    her CD's. Actually she said when she purchased it from Circuit City, she
    wasn't given any CD's except some burnt CD's from there in the store that
    didn't work. I think it was a bad burn. Anyway, she even had HP send her
    this restoration CD set which also didn't work. Just for a note, I tested
    and checked ALL HARDWARE to ensure that all of the hardware was working just
    fine. Which it is.

    What I determined was that while all of the hardware was performing as it
    should, HP has went out of their way to use the DRM technology with their
    restore cd's, hdd's, and motherboards to prevent unauthorized copying of the
    restore CD's. Not that I'm against that, but in this case, that solution is
    NOT working. I advised the customer that some OEM makers include the
    actualy Microsoft OEM XP cd's. She was curious as to why HP did not do this
    and I told her that was an HP think.

    Now she is wondering how to go about receiving a free or reduced copy of XP
    MCE 2005 from Microsoft. She HAS the license and keycode for this copy of
    Windows stuck on the side of her tower. She just needs the media to install
    from.

    What is the best way to advise her on possibly having MS send her a copy? I
    have investigated prior, she does own the license and this is for legit
    reasons.

    Brad
     
    Bradley Walker, Jun 14, 2006
    #1
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  2. Her best bet is to go to Tiger Direct and purchase the OEM. WMC is not for
    resale from MS and they will tell you that I already went down that road.Just
    go and purchase it from there or from Newegg.
     
    preying turtle, Jun 14, 2006
    #2
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  3. Bradley Walker

    ric926 Guest

    i know this may be late but if all she got was burnt cd's she needs to report
    that
     
    ric926, Jul 3, 2006
    #3
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