Quantum DLTtape DLT1/VS80 error on NTbackup

Discussion in 'Windows Small Business Server' started by Tim P, Apr 23, 2007.

  1. Tim P

    Tim P Guest

    I have a 2003 SBS R2 server that we put in one of these drives. It has a
    adaptec 29160LP scsi host adapter with the manufacture drivers for both
    units. but we are not getting consistent results 10% of the time it works but
    the rest of the time it gives me event id 111 when a tape is inserted.
    According to microsoft they know about it and it shouldn't affect the
    operation of the backup. unfortunately this isn't the case. it will not
    continue with the backup. Any Ideas to what to do. the manufacture told me to
    call microsoft.
     
    Tim P, Apr 23, 2007
    #1
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  2. Are you still under 30 days on the items??

    My thought is that you paid well over a 1000.00 for the card, the drive and
    tapes

    For that price you could have 5/6 portable USB drives and do your backups
    there...and you won't have the issues and you won't be replacing tapes every
    year
     
    Cris Hanna [SBS-MVP], Apr 23, 2007
    #2
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  3. Hello Tim,

    Thank you for posting here.

    According to your description, I understand that you get the event error
    111 about ntbackup on SBS. If I have misunderstood the problem, please
    don't hesitate to let me know.

    Based on my research, I suggest we try the following steps to see if we can
    resolve this issue:

    Step 1: To prepare media first

    1. Under Computer Management, expand Storage, expand Removable Storage, and
    then click Media.

    2. Insert a tape into the tape drive. RSM reads the tape, and then displays
    the tape in the right pane.

    3. In the right pane, right-click the tape, and then click Free to remove
    data from the tape and mark it as free. You can monitor the work queue for
    the operation to make sure the operation is finished, or you can wait for
    the state to change to Idle and Usage to change to "Free."

    4. After the tape is labeled as "free media," you can eject the tape by
    right-clicking the tape and then clicking Eject. The Eject Wizard starts
    and moves the tape to the off-line media library.

    Step 2: Follow these steps to reserve a slot for a cleaning cartridge:
    1. Click Start , click Run , type ntmsmgr.msc , and then click OK .

    2. Double-click Removable Storage , and then double-click Physical
    Locations .

    3. Right-click the changer device, and then click Cleaner Management
    Wizard . Follow the instructions in the Wizard.

    HOW TO: Reserve a Slot in Removable Storage for Cleaning Cartridge with
    Changer Device
    http://support.microsoft.com/?id=280117

    Step 3: Labeling the Tapes

    After you prepare the tapes, use Ntbackup to write a Microsoft Tape Format
    (MTF) label. Use a name that describes the contents of the tape. After this
    is accomplished, you can schedule Ntbackup to use that tape over and over
    again, by specifying the same media label name.

    Use the following steps to label each tape that you want Ntbackup to be
    able to reuse.

    [Note] This operation writes a unique MTF label on each tape. Make sure
    that each tape has a unique name, even if you rotate different sets of
    tapes (weekly).

    1. Make sure that a prepared tape is in the stand-alone tape library.

    2. Start Ntbackup, and then click Backup Wizard.

    3. In the "What to Backup" dialog box, click "backup selected files,
    drives, or network data".

    4. In the "Items to Backup" dialog box, click a single folder on any local
    drive.

    5. In the "Where to Store the Backup" dialog box, under "backup media
    type", click the tape drive, and in the "backup media" area, click "new
    media".

    6. In the "Completing the Backup Wizard" dialog box, click Advanced.

    7. Continue through the screens until the Backup Label dialog box is
    displayed. In this dialog box, you can change the Backup Label and Media
    Label fields. The information in the Media Label field distinguishes one
    tape from another. Change the Media Label field so that the field contains
    meaningful information to represent a tape for each day of the week. The
    example in this article uses unique names like Monday-Full, Tuesday-Full,
    and so on (one for each day/tape).

    8. Continue through the dialog boxes, and then start the backup process.
    This backs up the single folder and writes a meaningful media label that
    you can use from now on to schedule backups.

    9. After the backup process finishes, quit Ntbackup.

    10. If you now view Removable Storage Media, you see that the tape shows
    "Application" under Usage. Right-click the tape to view its properties. If
    you click the side tab, you see that the "identification label" field
    contains the same name that you specified in step 7. That is the name you
    want to use from now on, whenever you schedule a backup for that day's tape
    and choose to rewrite the same label name.

    11. Right-click the tape, click Eject, and then physically label the tape,
    using the same label name that you specified during the backup.

    12. Repeat this procedure for each tape until all of the tapes have valid
    MTF media labels.

    Step 4: If the issue persists, this error may occur when you connect a
    device that does not support the media ejection lock/unlock
    (SCSIOP_MEDIUM_REMOVAL) operation code. The error occurs because of a
    limitation in the Removable Storage component. Removable Storage does not
    expect the device to be connected, because the device does not support the
    media ejection lock/unlock operation code.

    Therefore, I suggest you contact your device vendor for support with the
    problem.

    Removable Storage service error appears in the system event log when you
    connect a device to Windows Server 2003
    http://support.microsoft.com/?id=875528

    If we can not resolve the issue after we perform the above steps, please
    kindly help me collect some information for further investigation:

    1. Please try to backup less file to local hard disk, does it work fine?

    2. Download the setup edition of MPS_Report tool from
    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EXE, run it on the SBS Server. Email me the
    %COMPUTERNAME%_MPSReports_.CAB file which is under the
    %systemroot%\MPSReports\Setup\Lite\Cab directory.

    3. Open Windows Explorer, navigate to ''C:\Documents and Settings\SBS
    Backup User\Local Settings\Application Data\Microsoft\Windows
    NT\NTBackup\data'' folder. Gather the backup log files.

    4. Compress and email me the ''C:\Program Files\Microsoft Windows Small
    Business Server\Support\Backup Logs'' to .

    Hope these steps will give you some help.

    Thanks and have a nice day!

    Best regards,

    Terence Liu(MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    --------------------
    | Thread-Topic: Quantum DLTtape DLT1/VS80 error on NTbackup
    | thread-index: AceF2rcXHhCG495pQ9a4315+9Wl4cg==
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    | From: =?Utf-8?B?VGltIFA=?= <>
    | Subject: Quantum DLTtape DLT1/VS80 error on NTbackup
    | Date: Mon, 23 Apr 2007 12:08:02 -0700
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    |
    | I have a 2003 SBS R2 server that we put in one of these drives. It has a
    | adaptec 29160LP scsi host adapter with the manufacture drivers for both
    | units. but we are not getting consistent results 10% of the time it works
    but
    | the rest of the time it gives me event id 111 when a tape is inserted.
    | According to microsoft they know about it and it shouldn't affect the
    | operation of the backup. unfortunately this isn't the case. it will not
    | continue with the backup. Any Ideas to what to do. the manufacture told
    me to
    | call microsoft.
    |
     
    Terence Liu [MSFT], Apr 24, 2007
    #3
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