Questions on stubborn installer

Discussion in 'Windows Vista General Discussion' started by Marc Hoffman, Dec 12, 2006.

  1. Marc Hoffman

    Marc Hoffman Guest

    Hi All...

    I'm trying to install a program named MouseTracks 2003 (
    onto Windows Vista Business Edition. The installation begins, but halts with
    the following error:

    "The operating system is not adequate for running Mouse Tracks 2003."

    I've tried running the installer in the compatibility environment, but
    nothing seems to work. I can't get an answer from Gritware on this, so I
    thought that someone here might have an idea on how do get this working. The
    installer appears to have been built with InstallShield.

    Any ideas would be greatly appreciated!

    Marc Hoffman, Dec 12, 2006
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  2. Richard G. Harper, Dec 12, 2006
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  3. Marc Hoffman

    CaptCaveman Guest

    There are some programs that you simply cannot trick into installing. But it
    seems that the program is pretty well supported. So I would guess that a new
    version will be out soon. I know, not soon enough since your trying to
    install it now. You may want to shoot them an email and ask if they have any
    beta copies that will run in Windows that you could run until the next
    version comes out.
    CaptCaveman, Dec 13, 2006
  4. Marc Hoffman

    Marc Hoffman Guest

    Thanks for the quick answer! Unfortunately, I'm can't seem to get any
    response from Gritware at all. I've sent emails and I've left messages. This
    leaves me with a qweezy feeling. I really don't want to have to re-vamp our
    helpdesk software/inventory system if I don't have to. But if Gritware does
    not update (or is not in business), I may have to.... Sigh.

    Thanks again!
    Marc Hoffman, Dec 13, 2006
  5. Marc Hoffman

    Marc Hoffman Guest

    Whahoo!!! I finally heard back (after THREE DAYS) from Gritware, and they
    tell me that this issue should be resolved by early next year. So at least I
    know that help is on the way :)
    Marc Hoffman, Dec 14, 2006
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