Quicktime and i tunes not installing in Vista

Discussion in 'Windows Vista Installation' started by Vinod S, Apr 7, 2007.

  1. Vinod S

    Vinod S Guest

    Please help, anyone knows what to do? Have just invested in a high end laptop
    with Vista Home Premium, and just bought my daughter a Ipod, now trying to
    load itunes and quicktime, i get a message reading " i tunes could not be
    installed as VBscript is not installed or has been disabled, make sure
    vbscript is installed, turn off script in anti virus and personal firewall,
    re reister vbscript and re install itunes"
    SOME ONE PLEASE GUIDE ME FAST WHAT TO DO
     
    Vinod S, Apr 7, 2007
    #1
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  2. Vinod S

    Chad Harris Guest

    Hi Vinod--

    Check out this doc from Apple which may provide some help and it alludes to
    a need to fix the MSI (Windows Installer) so I've given you a link to the
    most effective way to do that below (2nd link):

    iTunes and QuickTime for Windows cannot be installed without Visual Basic
    Script (VBScript)
    http://docs.info.apple.com/article.html?artnum=304405

    You should have the latest VBscript engine with the installation of Vista.
    You could have a problem with the MSI (the Windows Installer) although I
    doubt it. The method frequently successful to repair the MSI is in good ole
    MSKB "Error 1719" and Method 1 is usually successful:

    "Error 1719: The Windows Installer service could not be accessed" error
    message when you try to add or remove a program
    http://support.microsoft.com/kb/315346

    This often fixes Windows Installer Problems even when you don't see the 1719
    Error.

    While there have been reports of Itunes having problems in Vista, I haven't
    had any in any of the Vista builds. This is the second post, I've seen
    saying they can't install Itunes.

    1) Uninstall any previous versions of Itunes installed (if any) and install
    the newest.

    2) Type services.msc in the run box (Windows Key +R) and make sure that the
    Ipod Service is started and use the automatic start setting. (Right click
    it).

    3) Upgrade to iTunes 7.1.1 or repair iTunes using the iTunes installer if
    version 7.1.1 is already installed.

    iTunes and Windows Vista

    Itunes Compatibility with Vista
    http://docs.info.apple.com/article.html?artnum=305042

    Apple has released a new version of iTunes that addresses a number of
    compatibility issues with Windows Vista. iTunes 7.1.1 is recommended for use
    with most editions of Windows Vista, however, Apple is actively working with
    Microsoft to resolve a few remaining known issues. This document will be
    updated as more information becomes available.

    If you are upgrading to Windows Vista or have purchased a new computer with
    Windows Vista pre-installed, here is some information you may find helpful:

    Compatibility with Windows Vista
    iTunes 7.1.1 addresses a number of known compatibility issues with Windows
    Vista. Apple is actively working with Microsoft to resolve a few remaining
    known issues, including:

    Ejecting iPod from Windows Explorer or by using the "Safely Remove Hardware"
    feature in Windows Vista may corrupt your iPod. Microsoft is working on a
    software update for Windows Vista which addresses this compatibility issue.
    Apple recommends Windows Vista customers who own an iPod install this
    software update when it becomes available, click here for more information.
    To always safely eject an iPod, choose Eject iPod from the Controls menu
    within iTunes.
    iTunes may display text or graphics incorrectly on your screen. Resizing the
    iTunes window should correct this issue.
    Contact Groups from Windows Contacts will not sync with iPod.
    iTunes remains unsupported on 64 bit editions of Windows, including Windows
    Vista and Windows XP x64.
    Upgrading to Windows Vista
    If you are upgrading from Windows XP or 2000 to Windows Vista prior to the
    next release of iTunes, here are a few steps that will improve your
    experience when syncing your iPod or playing iTunes Store purchases once
    upgraded to Windows Vista.

    Deauthorize all iTunes Store accounts.
    Perform a clean install of Windows Vista (highly recommended but not
    required).
    Upgrade to iTunes 7.1.1 or repair iTunes using the iTunes installer if
    version 7.1.1 is already installed.
    Open iTunes.
    Choose Authorize Computer from the Store menu in iTunes.

    Good luck and let me know how you make out,

    CH
     
    Chad Harris, Apr 7, 2007
    #2
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  3. Download and install iTunes version 7.1.1 for Windows
    http://www.apple.com/support/downloads/itunes711forwindows.html

    --
    Carey Frisch
    Microsoft MVP
    Windows - Shell/User

    ---------------------------------------------------------------------------­-----

    :

    Please help, anyone knows what to do? Have just invested in a high end laptop
    with Vista Home Premium, and just bought my daughter a Ipod, now trying to
    load itunes and quicktime, i get a message reading " i tunes could not be
    installed as VBscript is not installed or has been disabled, make sure
    vbscript is installed, turn off script in anti virus and personal firewall,
    re reister vbscript and re install itunes"
    SOME ONE PLEASE GUIDE ME FAST WHAT TO DO
     
    Carey Frisch [MVP], Apr 7, 2007
    #3
  4. Vinod S

    Chad Harris Guest

    Vinod--

    You'll notice that the Apple error message I linked to mentions the latest
    VB script engine, and I meant to mention that one good reflex to possibly
    correct this is to run SFC, system file checker. It can fix a number of
    corrupt files by scanning thousands of files and supplying an intact file
    for a damaged one.

    Type cmd into the search box above start>rt. click it and select "run as
    admin" on the rt. click context menu>type in sfc /scannow and SFC will run
    in Vista.

    CH
     
    Chad Harris, Apr 7, 2007
    #4
  5. Vinod S

    Vinod S Guest

    Thanks but the problem is i am not to good with comps, i tried all i can but
    still not working, now i am getting "error 2738"
    By the way Quicktime was working in the beginning when i first bought the
    laptop( 3 months ago) so somethings gone wrong later.
    Please send me a link to some update or hotfix file that can solve my
    problem, it is quite frustrating. Thanks Vinod S
     
    Vinod S, Apr 8, 2007
    #5
  6. Vinod S

    Letecia Guest

    Vinod S,

    I am having the same problem on my new computer. Where you able to install
    Quicktime?

    Any insight or help would be appreciated.

    Regards, Letecia
     
    Letecia, May 16, 2007
    #6
  7. Register the module vbscript.dll from an elevated Command Prompt window. To open an elevated Command Prompt, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.

    Type the following in the Command Prompt window and press ENTER

    regsvr32 %systemroot%\system32\vbscript.dll

    And then type the following to exit the Command Prompt window.

    EXIT

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com




    Vinod S,

    I am having the same problem on my new computer. Where you able to install
    Quicktime?

    Any insight or help would be appreciated.

    Regards, Letecia
     
    Ramesh, MS-MVP, May 16, 2007
    #7
  8. Vinod S

    rossboss Guest

    listen to ramesh,, MS-MVP he is right, had the same problem and his solution
    works........cheers ramesh!!!
     
    rossboss, May 26, 2007
    #8
  9. Vinod S

    Mario Guest

    Thank you for your info, your solution works.

     
    Mario, Jun 8, 2007
    #9
  10. You're welcome!

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com


    Thank you for your info, your solution works.
     
    Ramesh, MS-MVP, Jun 8, 2007
    #10
  11. Vinod S

    normanra Guest

    Based on others support for your solution I re##executed the register and it
    worked!! Thanks very much - I did have to re-install iTunes to get things
    working again - I did this from the apple web site i.e. a brand new copy.
    Once I'd regisatered the .dll the old version did uninstall (which it was not
    doing before!.

    Many thanks.

     
    normanra, Jul 10, 2007
    #11
  12. You're welcome!

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com


    Based on others support for your solution I re##executed the register and it
    worked!! Thanks very much - I did have to re-install iTunes to get things
    working again - I did this from the apple web site i.e. a brand new copy.
    Once I'd regisatered the .dll the old version did uninstall (which it was not
    doing before!.

    Many thanks.

     
    Ramesh, MS-MVP, Jul 11, 2007
    #12
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