R2 w/ISA 'User' type account cannot use my company's internal website

Discussion in 'Windows Small Business Server' started by Gary J. Dikkema [Vista X64], Jul 19, 2006.

  1. Is there a rule - in ISA - that needs to be created?

    My prod SE SBS2003 (non R2) users are able to do this...

    My R2 PE SBS2003 users cannot.

    Anyone?

    TIA.

    Gary D
     
    Gary J. Dikkema [Vista X64], Jul 19, 2006
    #1
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  2. Have you run the CEICW?

    Have the users been created using the Add Users wizard, or manually? If
    manually, use the Change User Permission wizard to apply the normal User
    template (or higher).

    Have the client machines been set up using the Connect Computer wizard, or
    joined to the domain by hand? If the latter, run the Assign Applications
    to Client Computers wizard, and have a domain account with local
    administrative privileges logon to the relevant clients.
     
    Steve Foster [SBS MVP], Jul 19, 2006
    #2
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  3. Hey Steve!

    Comments inline.


    Did that.
    Add users.
    Use Connectcomputer.

    There are some subtle differences between SE and PE systems Steve... at
    least in these two systems.
     
    Gary J. Dikkema, Jul 20, 2006
    #3
  4. Hi Gary,

    Thanks for using the SBS newsgroup. Many thanks for Steve's input.

    From your description, I understand the issue is that users can not access
    my company's internal website in SBS 2003 R2 server with ISA 2004. If I am
    off base, please don't hesitate to let me know.

    Based on my research, there is no difference in this scenario between SBS
    2003 and SBS 2003 R2 server. To troubleshoot the issue, please let me know
    the following information:

    I. What is the meaning of the sentence "user cannot use my company's
    internal website"? Do you mean that when users logon the RWW site or
    default web site, there is not the link "View my company's internal Web
    site" in the web site? Or when users click the link to view internal web
    site, the companyweb site can not load properly?

    (1). If the link is missing, please double confirm if the following
    registry key values are configured incorrect.

    Note: the value set as "dword:00000001" indicates the link will be showed
    in the web site. If the value set as "dword:00000000" indicates that the
    link will not be displayed.

    Whether the links in the RWW is displayed or hided, it is determined by the
    flags in registry. I suggest that you check the following registry keys.

    1. The follows are the default settings for an Administrator:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\
    AdminLinks]

    "ClientTS"=dword:00000001 // Connect to Client Desktops
    "CM"=dword:00000001 // Download Connection Manager
    "Community"=dword:00000001 // Ask the Community
    "Help"=dword:00000001 // View Client Help
    "HelpDesk"=dword:00000001 // Monitor Help Desk
    "OWA"=dword:00000001 // Use Outlook Web Access
    "PerfReport"=dword:00000000 // View server perfomrance report
    "RA"=dword:00000001 // Provide Remote Assistance
    "RPC"=dword:00000001 // Configure Outlook via the Internet
    "ServerTS"=dword:00000001 // Connect to Server Desktops
    "STS"=dword:00000001 // Administer the company's internal Web site
    "UsageReport"=dword:00000000 // View server usage report

    If the logged on user is an Administrator, they will view the content
    controlled by above flags.

    2. The follows are the default settings for an domain users:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\
    KWLinks]

    "AppTS"=dword:00000001 // Connect to my company's application-sharing server
    "CM"=dword:00000001 // Download Connection Manager
    "Help"=dword:00000001 // View Remote Web Workplace Help
    "OWA"=dword:00000001 // Read my company e-mail
    "RPC"=dword:00000001 // Configure your computer to use Outlook via the
    Internet
    "STS"=dword:00000001 // Use my company's internal Web site
    "TS"=dword:00000001 // Connect to my computer at work
    "UsageReport"=dword:00000000 // View server usage report

    If the logged on user is a domain user, they will view the content
    controlled by above flags.

    Note:

    A. Some flags will vary depending on specific wizards that have been, or
    not yet run. (example - PerfReport)
    B. 1 = display, 0 = hide

    Please ensure the settings are configured properly and then test the issue
    again.

    (2). If the issue is that when users click the view internal web site link,
    the companyweb site can not load properly. Please let me know the exact
    error message and also capture a screen shot of the error message.

    II. Please also help me collect the following information:

    1. Does the issue happen on the SBS server box?

    2. When you logon the RWW site with a domain admin user account, do you
    encounter the issue?

    3. Please export the registry keys as .reg format file and send to me for
    analyze.

    Please open the Registry Editor, locate the registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\

    And right click it to choose export item to export the keys.

    4. And also please run the following commands on the server box and collect
    the outputs for analyze:

    ldifde -f Admincount.txt -d dc=your domain -r
    "(&(objectcategory=person)(objectclass=user))"

    ldifde -f computers.txt -d dc=your domain -r "(objectclass=computer)"

    Note: Please replace your name with your domain real name.

    And also please let me know one administrator account, one problematic
    domain user account, one computer name.

    For more detail information, please look into the following article:
    237677 Using LDIFDE to Import and Export Directory Objects to Active
    Directory http://support.microsoft.com/?id=237677

    Please mail me the files to my working mailbox:

    I appreciate your time. I am happy to be of assistance to you and look
    forward to your reply.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jul 21, 2006
    #4
  5. Hi Gary,

    Thanks for your update. I appreciate your time.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    Let us perform the following steps to trouble shoot the issue:

    I. Let us refresh one problematic user account's permissions to see if any
    thing works well.

    To refresh user account permissions:

    a. Start Server Management console -> Users
    b. Click the user account and then click Change User Permissions link to
    refresh the user account permissions.

    And then please logon the RWW site to see if the user can access the
    internal web site.

    II. Let us check the RWW VD and companyweb VD's settings in IIS server:

    For Companyweb site:
    1. Open IIS snap-in.
    2. Right click Companyweb and click Properties.
    3. Click Directory Security tab.
    4. Click Edit under "Authentication and access control".
    5. Make sure that only the "Integrated Windows Authentication" option is
    checked.
    6. Click Edit under "IP address and domain name restriction".
    7. Make sure that "Granted access" has been selected.
    8. Click Edit under "Secure communications".
    9. Make sure that "Require secure channel (SSL)" has not been checked.

    The RWW site settings:

    1. Open IIS snap-in.
    2. Go to Default Web Site/Remote.
    3. Right click Remote and click Properties.
    4. Click Directory Security tab.
    5. Click Edit under "Authentication and access control".
    6. Make sure that the "Enable anonymous access" and "Integrated Windows
    Authentication" have been checked.
    7. Click Edit under "IP address and domain name restriction".
    8. Make sure that "Granted access" has been selected.
    9. Click Edit under "Secure communications".
    10. Make sure that "Require secure channel (SSL)" is selected.

    For RWW, please also check the following settings:

    1. Open ADU&C.
    2. Go to Domain.local/MyBusiness/Users/SBSUsers.
    3. In the right pane, right click the problematic user and click Properties.
    4. Click Member Of tab.
    5. Make sure that the "Remote Web Workplace Users" group is in the list.

    Then please run command "iisreset" (no quotation marks) to refresh the IIS
    server. What is the result?

    If the issue persists, please check if all domain users are listed as
    Reader for the companyweb site.

    Open companyweb site on the server -->Site Setting-->Manager Users, can you
    see the domain users at least listed act as an Reader for companyweb site?
    If not, please add domain users to Reader/Web designer/Contributor and then
    test the issue again.

    If the issue persists, please help me collect the following information for
    analyze:

    1. Please try to logon one workstation in LAN and access the companyweb
    site using URL: http://servername/companyweb, can user access the
    companyweb site successfully?

    Note: Please replace the "servername" with the valid server name.

    2. Please capture a screen shot of the error message when domain users try
    to access the internal site link in RWW site.

    3. Please enable IIS logging and reproduced the issue and collect IIS log
    and IIS metabase for analyze:

    -To enable IIS log:

    a. Open IIS MMC, right click Default Web Site and then click Properties.
    b. Click Website tab and then check Enable logging.
    c. Stop the Default Website and rename the existing IIS log files under
    C:\WINDOWS\system32\LogFiles.
    d. Restart the Default Website and then reproduce the problem.
    e. Wait about 15 minutes, then go to the following folder:
    C:\WINDOWS\system32\LogFiles and send them to me.

    -To collect the IIS Metabase:

    a. Download the IIS Resource Kit tools from the following page:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
    B628-ADE629C89499&displaylang=en
    b. Install it, run MBExplorer (Metabase Explorer)
    c. Right click the "LM" node and choose "Export to file".
    d. Specify a file name, specify the password and finish the export.
    e. Send the file and the password to me.

    4. Please save the Application and System log as .evt format and send to my
    working mailbox for analyze.

    I appreciate your time and efforts to perform test. I am glad to be further
    assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
     
    Jenny wu [MSFT], Jul 24, 2006
    #5
  6. Yes, ISA200[0|4] is the major one.

    So what exactly is the error seen on the workstations, and what exactly
    are they trying to access?

    Is the ISA2004 Firewall Client installed?
    Is IE6 configured to point to the SBS as proxy?
     
    Steve Foster [SBS MVP], Jul 24, 2006
    #6
  7. Hi Gary,

    Thanks for your update. I appreciate your time. I do understand your
    situation.

    Ok, I will wait for you. Please don't hesitate to let me know when you need
    further assistance on this issue. I am glad to be further assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    --------------------
     
    Jenny wu [MSFT], Jul 28, 2006
    #7
  8. Hi Gary,

    Thanks for your update. I am back now and I am sorry for the inconvenience
    for my sick leaving. I really appreciate your time to the issue.

    If you have already installed the earlier released media, we have not
    experienced issues in production with regard to this release.
    The product group is currently reviewing methods of upgrading any already
    installed SBS 2003 R2 servers.

    Thanks for your inquiry regarding the SBS 2003 R2 recall incident. At this
    time, we are advising customers/partners to not install the earlier
    released media at this time.

    If you have already installed the earlier released media, we have not
    experienced issues in production with regard to this release. The product
    group is currently reviewing methods of upgrading any already installed SBS
    2003 R2 servers.

    We are happy to assist with any break/fix issues here. You can check in the
    following web site to get more detailed information regarding SBS R2 recall.

    http://blogs.technet.com/sbs/

    For current situation, I would like to suggest that we continue trouble
    shoot the issue by checking the settings referred my previous post and let
    me know the result. And our product group is working under investigation so
    we will let you know once we have any update. Thanks again for your
    understanding!

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    <>
     
    Jenny wu [MSFT], Aug 7, 2006
    #8
  9. Hi Gary,

    Thanks for your update. I appreciate your time and efforts the issue.

    I have researched the SBS 2003 R2 test environment and documents, there is
    no such internal website issue and Help and Support issue in your side
    addressed till now.

    I. The Windows SBS 2003 R2 has included the Exchange Server 2003 Service
    Pack 2, we need not separately apply the exchange 2003 SP1 to the server.
    And I would like to provide some information about the SBS 2003 R2 for your
    reference.

    The Windows SBS 2003 R2 standard version contains the following components:

    1. Exchange Server 2003 Service Pack 2.

    2. Windows SharePoint? Services 2.0 Service Pack 2.

    3. Windows SBS 2003 R2 Technologies.

    For Windows Small Business Server 2003 R2 Premium Technologies, you also
    can install the following components:

    1. Installing SQL Server 2005 Workgroup Edition

    2. Installing ISA Server 2004

    3. Installing FrontPage 2003

    More detail information are addressed in the following document:
    SBS 2003 R2: Features at a Glance
    http://www.microsoft.com/windowsserver2003/sbs/r2/features.mspx

    Windows Small Business Server 2003 R2: Technology Upgrade Program
    https://www.microsoft.com/windowsserver2003/sbs/r2/upgrade.mspx

    Windows Small Business Server 2003 R2: Powering Small Businesses
    http://www.microsoft.com/windowsserver2003/sbs/r2/default.mspx

    II. To the internal website issue, please help me collect the following
    information for analyze:

    1. Please reproduce the issue with a problematic user account and a
    Administrator account, and collect the IIS log and IIS metabase for analyze.

    Note: Please let me know the IP address of the SBS server box and the IP
    address of test machine.

    2. Please run command "msinfo32" (no quotation marks) on the SBS server box
    to launch System Information console. And click File and then Save. Save
    the system information to a .nfo file to send to me. My working mailbox:


    3. Please dump the attributes of (1) the problematic user and (2) a working
    user using the LDIFDE utility referring to the following steps:

    You can use the following command: ldifde -f C:\username.txt -d
    "<DN_of_the_user>"

    Note: To get a user's distinguishedName, please follow the steps below:

    (1) Start ADSIEdit snap-in.
    (2) Expand Domain container -> Users.
    (3) Right click a problematic user on the right panel -> Properties.
    (4) Select "Show only attributes that have values".
    (5) Double click the distinguishedName attribute and copy the value.
    (6) Paste it into the following command: ldifde -f C:\problematic_user.txt
    -d "<DN_of_the_user>".
    (7) Repeat the same steps to dump a working user to working_user.txt.

    III. To the Help and Support issue:

    There are many factors that may lead to the help and support component
    missing when re-apply the services packages. For current situation, please
    refer to the following steps to re-install it.

    a. Logon the server as an administrator, Run
    ..-->%windir%\PCHealth\HelpCtr\Binaries\helpsvc.exe /install
    /regserver/svchost netsvcs /reinstall

    b. Wait till helpsvc.exe completes installation (watch process activity in
    Task Manager)

    c. Copy the hscsp*.cab and hscmui.cab (hscmui.cab on USA systems only) from
    %windir%\PCHealth\HelpCtr\Binaries to %windir%\PCHealth\HelpCtr\BATCH and
    wait for it to be processed.

    d. Then check if you can properly run "Help and Support Center".

    If the issue persists, please save the collect Application, System and
    Security log files as .evt format and send to my working mailbox:
    .

    I appreciate your time. I am glad to be further assistance to you.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    --------------------
    <>
    <>
     
    Jenny wu [MSFT], Aug 14, 2006
    #9
  10. Hi Gary,

    Thanks for your update. I am glad to know that things are getting fine now.
    I appreciate your time and efforts to perform tests and find the cause of
    the issue. I am sorry for that I can not access to your server to support
    since it breaks our policy. Thanks for your understanding.

    And our product group is still reviewing the impact of the upgrade SBS 2003
    R2. And any updates to the SBS 2003 R2 will be announced in the following
    Small business server official blog.

    http://blogs.technet.com/sbs/

    It is recommended that you postpone installing the SBS 2003 R2 media on the
    production server box with the earlier media. Since the SBS R2 has been
    recall, and you will get the latest version SBS R2 soon. We are sorry for
    the inconvenience.

    And based on my test, there is no User Template issue in my side. We can
    try to re-install the Administration component from the SBS R2 media to see
    if the issue persists. If the issue persists, this indicates that it is SBS
    R2 media issue. If not, the User template issue may caused by other
    factors.

    0. Before you reinstall the components, I suggest that you do a full backup
    of server in case any unexpected things, you can restore server. For your
    convenience, I list the Microsoft white paper link:

    Backing Up and Restoring Windows Small Business Server 2003
    http://www.microsoft.com/technet/prodtechnol/sbs/2003/maintain/bkuprstr.mspx

    1. Click Start, click Control Panel, and then click Add or Remove
    Programs.
    2. Select Windows Small Business Server 2003 and then click
    Change/Remove. The Setup Wizard appears.
    3. Click Next to start the wizard.
    4. On the Windows Configuration page, click Next.
    5. On the Component Selection page, in the Action column, change
    Server Tools to Maintenance, change Administration component to Remove, and
    then click Next.

    6. On the Component Summary page, click Next.

    7. Click Finish.

    8. Then please repeat about steps to reinstall the Administration
    component.

    9. Then please re-run CEICW wizard to refresh network connection
    configuration again and then try to check if every thing is good.

    More information is addressed in the following articles:
    825763 How to configure Internet access in Windows Small Business Server
    2003
    http://support.microsoft.com/?id=825763

    Please let me know if you have any question on the issue.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    The customer mail content:
    ==========================
    FWIW, I believe I have fixed the problem - the User Template got whacked
    and user accounts didn't get the right 'authorizations'. I have just tested
    this - by creating 'User4' as a 'User' class account and I have access to
    the Intranet (website) as well as the T/S box as well as read my email etc.
    I can give you access if you want to see this first hand.

    The thing that keeps troubling me is WHAT ELSE is wrong with the R2
    distort? I have a new box to replace my ageing production SBS2003 SP1 box
    and want to install R2 on it¡­ but ONLY if this is ALL that is wrong with
    it. This I can handle¡­ and I surely wouldn't break the User Template again
    <VBG> and I don't install betas on production boxes¡­ which is why I have
    all this hardware here.

    I replied in line and questioned why you would want me to 'fix' stuff that
    isn't broken (anymore)... <VBG>¡­ anyways read on. Thanks for all of your
    help, I appreciate it!


    Regards,

    ==========================

    --------------------
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    Jenny wu [MSFT], Aug 15, 2006
    #10
  11. Hi Gary,

    Thanks for your update. I appreciate your time.

    Since these issues seem to be unrelated, I would like to suggest that you
    post the problems in separate threads. Please understand that our newsgroup
    is an issue based service, meaning we usually respond to one question/issue
    per post. The reason why we ask to post multiple issues separately is so
    that we can deliver a timely resolution for each issue. Meanwhile, we can
    concentrate fully on each of these problems we ask that you post them as
    separate threads. That way each issue can receive full attention from the
    MS engineer (maybe the same person: me-)) to whom it is assigned. And other
    partners who the newsgroups regularly can either share their knowledge or
    learn from your interaction with us. Thank you for your understanding.

    And I would like to provide some general information to the issue:

    Do you mean the Update Services listed under performance Summary column? If
    yes, you can check the following setting:

    1. Open Health Monitor console (Start -> administrative tools -> Health
    Monitor)

    2. Expand to All Monitored Computers\<ServerName>\Small Business Server
    Alerts\Core Server Alerts

    3. Can you find the alert named "Update services"? If yes, please double
    confirm the settings configured correctly.

    If no, please create it as follows:

    a. Right click on Core Server Alerts and the New->Data Collector->Service
    Monitor.

    b. Click Browse button to choose Update services in the dropdown list.

    c. Click the Actions button and choose to Send email notification ... ,
    then please input admin email address.

    4. Please open the server management console to re-configure the monitoring
    configuration with monitoring and reporting wizard. And also recreate the
    event alert to see if the issue persists.

    Note: After we run the Monitoring Configuration Wizard to reset performance
    and usage settings, the original performance and usage data will be
    removed. The server will start to collect new counter value from the
    beginning. It will take more than 24 hours so that the report can be
    generated.

    Hope this helps.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
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    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    The customer mail content:
    ==========================
    So I did that¡­ and now I seem to have a new problem.

    The Software Update Server (whatever it's called) snap-in is gone from
    Server Management. Monitoring and Reporting still makes reference to it¡­
    and the service is running.

    Any ideas if there's a way to get it back?

    Thanks!

    -------
    Completed without any problem except as noted in the next paragraph!

    So Jenny, I have had and have today after doing this one service which
    hasn't auto started¡­ today its Routing and Remote Access.

    I've had this before as well as some others¡­

    In the past I just start them but I find this strange¡­ I did not get a
    warning at log-in. I ran CEICW and then the Performance Report and this is
    where it's logged¡­ much like the overnight reports in the past with one or
    two non started services¡­

    Comments?

    ==========================

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    Jenny wu [MSFT], Aug 17, 2006
    #11
  12. Everything I have done makes NO difference.

    It got broken when you asked me to re-install the Health Monitor.

    It just worked before that Jenny!


    Regards!



     
    Gary J. Dikkema, Aug 17, 2006
    #12
  13. Hi Gary,

    Thanks for your update. I appreciate your time. I am sorry for the delayed
    response due to my sick leave and weekend.

    Please understand that our newsgroup is an issue based service, meaning we
    usually respond to one question/issue per post. The reason why we ask to
    post multiple issues separately is so that we can deliver a timely
    resolution for each issue. Meanwhile, we can concentrate fully on each of
    these problems we ask that you post them as separate threads. That way
    each issue can receive full attention from the MS engineer (maybe the same
    person: me-)) to whom it is assigned.

    I do understand your situation, however I reviewed the thread, there is no
    reinstallation steps of the monitoring component introduced for you. You
    can refer to the steps below to reinstall the SBS Monitoring component.

    - Uninstall the SBS Monitoring component

    1) Click Start, click Control Panel, and then click Add or Remove Programs.
    2) Select Windows Small Business Server 2003 and then click Change/Remove.
    The Setup Wizard appears.
    3) Click Next to start the wizard.
    4) On the Windows Configuration page, click Next.
    5) On the Component Selection page, in the Action column, change Server
    Tools to Maintenance, change Monitoring component to Remove, and then click
    Next.
    6) On the Component Summary page, click Next.
    7) Click Finish.

    - Uninstall Microsoft SQL Server Desktop Engine (SBSMONITORING)

    In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
    (SBSMONITORING) and then click Remove. A dialog box appears. To confirm
    that you want to remove, click Yes.

    - Delete Registry Keys

    1) Delete
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Monitoring
    2) Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
    Server\SBSMONITORING

    - Delete IIS Virtual Directory

    1) Open IIS, expand servername, Web Sites, Default Web Site
    2) Delete Monitoring

    - Rename Folders

    1) Rename C:\Program Files\Microsoft SQL Server\MSSQL$SBSMONITORING to
    MSSQL$SBSMONITORING.OLD
    2) Rename C:\inetpub\monitoring to monitoring.old

    - Install the Monitoring component

    1) In Add or Remove Programs, select Windows Small Business Server 2003 and
    then click Change/Remove. The Setup Wizard appears.
    2) Click Next.
    3) On the Windows Configuration page, click Next.
    4) On the Component Selection page, in the Action column, change Server
    Tools to Maintenance, change Monitoring component to Install, and then
    click Next.
    5) On the Logon Information page, click Next.
    6) On the Component Summary page, click Next.
    7) Click Finish.

    In Server Mangement Console\Monitoring and Reporting, run the Set Up
    Monitoring Reports and Alerts wizard again to see how everything is going.

    Important: after reinstallation of the monitoring component, you should
    re-apply the SBS 2003 SP1 to the server box.

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support
    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.

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    Jenny wu [MSFT], Aug 21, 2006
    #13
  14. Hi Gary,

    Thanks for your update. I really appreciate your understanding.

    It may be better way to wait for some time to deploy SBS R2 on production
    server till the retail version SBS 2003 R2 is released.

    Please do not hesitate to post in this newsgroup if you need any assistance
    in the future! We are glad to be assistances to you!

    Have a nice day!

    Sincerely,

    Jenny Wu
    Microsoft CSS Online Newsgroup Support

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    Jenny wu [MSFT], Aug 21, 2006
    #14
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