Random 1-2 min freezes with Vista

Discussion in 'Windows Vista Performance' started by Ed B., Mar 28, 2008.

  1. Ed B.

    Ed B. Guest

    I apologize for the long post - I have been struggling with this problem for
    9-months now. I continue to have a random 'freeze' problem with my Dell 9200
    computer that I noticed soon after I bought the computer in late June 2007.
    It runs Vista Business and I loaded Norton 360 on the first day. I have a lot
    of other software (e.g. Office 2007) but the problem does not appear to be
    application based. The freezes occur intermittently and last 60-90 seconds
    during which time I am unable to use the system. During the freeze, the
    cursor will usually move and sometimes show an hour-glass but not always, the
    keyboard buffer appears to accept a few characters, and a print job underway
    will continue, but otherwise there is no indication that an app or something
    else is not responding. Also during the freeze, the clock will not update but
    the network (broadband) activity animation will show activity, and the disk
    activity light is solid (green) but without the typical sounds of disk drive
    activity - like it is doing a high priority continuous read or write. After
    the freeze, everything resumes normally without any messages.

    I have not been able to cause the freezes but they seem to happen more
    frequently within an hour or two of rebooting and sometimes will happen
    several times within a 5-10 minute time period. I have observed the freeze
    with just Windows Task Manager on display but cannot tell what process(s) may
    be involved. I have also tried relocating the DVD cable to different SATA
    connectors but that did not resolve the problem.

    Dell Tech Support was unable to diagnose the problem (including the 5-hour
    hardware tests) and recommended that I reset the system to 'factory' defaults
    and rebuild the system. I have refused to do this (so far) because I know it
    will take a minimum of 16-hours of my time. If I have to do that to resolve
    the problem, I'll probably go back to XP-Pro... any ideas about what's going
    on and a resolution?
     
    Ed B., Mar 28, 2008
    #1
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  2. Ed B.

    Malke Guest

    First, let's address the 16-hour issue. Purchase an external hard drive and
    an imaging program - I prefer Acronis True Image. Now image your system and
    store the image on the external hard drive. This will enable you to get
    back to exactly where you are in a very few minutes.

    Once you've done that, restore the system to factory condition. Install a
    few things you need but don't spend a huge amount of time on it. You just
    want to be able to work semi-normally on it for testing purposes. If the
    freezes continue then you know for sure it's hardware and even though
    you've waited this long (too long, really) Dell should replace the computer
    or at least give you a new motherboard/power supply, etc. To me it sounds
    like one of those components is faulty.

    Malke
     
    Malke, Mar 28, 2008
    #2
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  3. Ed B.

    Bob Guest

    Norton is likely causing your problem.

    Replace Norton with the free AVG http://free.grisoft.com/ or Avast
    http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
    Defender. Disabling Norton is not enough. You need to completely uninstall
    it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
    known to cause many problems which don’t always appear immediately.

    Download and run the Norton Removal Tool.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

    It's called "360" because Symantec's goal is complete ownership of your
    computer, and with even less communication about what it's trying to do or
    ways to configure it than ever before (which would only interfere with its
    goal.) That, along with Symantec's famous technical support, makes Norton
    360 a disaster that I would only install on Granny's computer if she was
    going to disinherit me.

    -------
    *Report back, please*
    [When responding to posts, please include the post(s) you are replying to so
    that others may learn and benefit from the issue]

    [How to ask a question]
    http://support.microsoft.com/kb/555375
     
    Bob, Mar 28, 2008
    #3
  4. Ed B.

    RICK Guest

    I am having the exact same problem on an emachine; random "freezes" that last
    up to a couple of minutes. I have AVG installed. Therefore, I would think
    that Norton is NOT the cause of this issue on the original poster's machine.
    Sure do wish this issue could be resolved as it is quite a head ache.



     
    RICK, Apr 1, 2008
    #4
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