random msn chat disconnections

Discussion in 'Windows Live Messenger' started by hiimen, Sep 4, 2008.

  1. hiimen

    hiimen Guest

    Hi,
    i am troubleshooting why many of our network users have random
    disconnections of Windows Live Messenger. All the users are on public ip
    addresses and we do not have a firewall but access control list which do not
    block msn/windows live messenger. Also there is nothing in our internet
    engine's log that suggest blocking on the users' internet at the time of
    disconnections. The other msn chat clients including Digsby and Adium seem to
    get the disconnections too.

    As a test, we had one of our users to downgrade from Windows Live Messenger
    to MSN Messenger 5.1 and he has not had any disconnection. This disconnection
    issue started sometime in mid-july 2008. Is this a known issue/bug in the
    messenger client/server or windows update?

    Thanks for any suggestions and all help.

    Cheers,
    Paul
     
    hiimen, Sep 4, 2008
    #1
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  2. Jeroen [MSFT], Oct 1, 2008
    #2
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  3. hiimen

    hiimen Guest

    yes disconnection still occurs with the latest beta version of WL Messenger
    client :(

    can we get some hints of what cause the disconnection from the Connection
    Logging?
     
    hiimen, Oct 17, 2008
    #3
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