RDP Sessions not "disconnecting"

Discussion in 'Windows Small Business Server' started by Blake, Jun 8, 2007.

  1. Blake

    Blake Guest

    There are a total of 3 of us that remotely access our SBS2003 server from
    outside the network (and sometimes from inside) I'm getting instances where
    if 2 of us are logged on, but one logs off, his session is remaining in the
    Terminal Services window, and preventing the 3rd person from loggin in. I
    always have to go to Terminal Services, and "Reset" the session and it
    disappears. The 3rd user is then able to login.

    I was thinking that he is simply "disconnecting" his session, rather than
    "Logging Off" the server, but he insists that he's logging off. (Though i'm
    still skeptical) Is there any reason why the session would remain in the
    list, and if so, how can i ensure it's cleared out when someone get's off?

    Thanks,
    Blake
     
    Blake, Jun 8, 2007
    #1
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  2. Ok ...feel I need to ask...

    WHY are three of you tripping over each other logging onto the server ?
    ....need we again point out that the Server is -not- a Workstation and
    shouldn't be used as one ?
    The TS Sessions on the server are for Administration Only, not running
    applications.
     
    Henry Craven {SBS-MVP}, Jun 8, 2007
    #2
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  3. Blake

    Blake Guest

    Haha, i knew someone would ask, and was initially inclined to put that very
    explanation in my original post.

    To cut to the chase, 2 of us admin the machine - we each have our own login.
    The 3rd, however, only logs in occassionally - I do the regular IT stuff,
    she manages some of the server based apps like ACT for Workgroups, and
    QuickBooks, etc. etc. She's not using it as a WS - but to manage the
    server based apps - she also hits it from remote. But the 3rd (the one I'm
    skeptical about logging off versus disconnecting) is the Company Owner. He's
    as hard-headed as a brick, and insists remotely loggin on to server verses
    his Desktop to hit these 3rd party apps (ACT, Quickbooks, etc.) when he's on
    the road. If he needs email and such, he RWW's to his desktop - but won't
    got RWW/DP then back to the server based ACT and QB. I've tried to explain
    to him numeruous times to no avail. Note that he's my client (not boss, but
    client)

    So, it's when he occassionally logs on and then fails to fully disconnect,
    it prevents Admin2 from getting in to do her thing with QB and ACT and such.

    Which leads me to my next question/point... Can I, as Admin, close out my
    RDP connection WITHOUT logging off. We have to keep Admin logged on for ACT
    Workgroups to run properly (the remote synching) so I end up keeping my
    session there, or at least "disconnected" which i'm thinking uses up one of
    the 2 slots. If I fully log off, then it logs admin off and ACT remote
    synchronizing stops.

    Thanks, blake
     
    Blake, Jun 8, 2007
    #3
  4. Hi Blake

    Two Choices here. You can logon to the Console as Admin and Disconnect
    instead of logging off and this will leave Admin logged on to Synch Act and
    will leave 2 more Remote slots open. To logon to Console use the /console
    switch. The other choice is to disconnect from a normal session as Admin
    instead of Logging off and when you connect again you will resume your
    session. The second choice may anger the owner as if Admin and Admin2 are
    logged on he won't be able to unless he is knowledgeable enough to know
    about the /console switch
     
    Frank McCallister SBS MVP, Jun 8, 2007
    #4
  5. or 3rd, get that application running as a service. Check the resource kit
    tools.
     
    Les Connor [SBS MVP], Jun 8, 2007
    #5
  6. Blake

    Blake Guest

    Thanks Frank.

    And this hits my original question - when Owner disconnects, he's off the
    machine, but the Terminal Services Manager still shows his session, albeit
    "Disconnected" - That in turn is locking out the 2nd connection. It isn't
    until I re-connect/log-on and reset the session- for which it then
    disappears. Admin2 can now log on. Is this right? I would think that
    disconnecting would free up the RDP without having to go in and reset/refresh
    things.

    Secondly, is this proof that Owner ISN'T fully logging off? But, simply
    disconnecting? I think he's merely shutting down RDP window. He's not the
    most patient guy, and not computer savy, but hard headed as can be!

    This may be elementry, but what is the /console switch? In where? That
    sounds like a viable option right now if it will keep Admin logged on but
    free up an RDP connection.

    Thanks again,
    Blake
     
    Blake, Jun 8, 2007
    #6
  7. Blake

    Blake Guest

    Thanks Les. Yes, it does cause issues... more of a PIA than anything. We're
    using 2005 for Workgroups and our ACT people/consultants recognized this as a
    big bug - in the fact that an admin must always be logged in. Evidentily,
    they fixed it up from 2006 and onwards and i think they did turn it into a
    service. If anyone knows of anything for Act Premium for Workgropus 2005,
    that would be a big help.

     
    Blake, Jun 8, 2007
    #7
  8. Yes simply disconnecting does not free up the session unless you go into TS
    Manager and reset the session. Th user must logout to free up the session.

    To use the /console switch enter RDP from a command prompt or Run command
    with mstsc /v:address /console. Only one user may login to console at a time
    so if you logon to console remotely this will blank the Server console
    screen.
     
    Frank McCallister SBS MVP, Jun 8, 2007
    #8
  9. How To Create a User-Defined Service
    http://support.microsoft.com/kb/137890

    --
    Les Connor [SBS MVP]


     
    Les Connor [SBS MVP], Jun 8, 2007
    #9
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