Re: Changed WIndows Live ID email, contacts offline

Discussion in 'Windows MSN Messenger' started by Jonathan Kay [MVP], Dec 23, 2008.

  1. Greetings,

    Did you sign in at all during this 24 hour period? After you change your ID, you need to
    stay offline for at least 8 hours or so for the change to replicate. If you sign in during
    that time, the process can be cancelled and not go through.

    If you switch your ID back, your contacts will come online as per normal on the old ID and
    you can try the process again. My normal recommendation is to simply change your ID to the
    new one before shutting down for the day and after you awake it should be straightened out.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --



    <> wrote in message
    news:...
    > Anyone know how long their servers take to sort it out? It's been
    > 24hours and all my contacts appear offline at all times. Tried
    > deleting and readding them all. Made no difference.
     
    Jonathan Kay [MVP], Dec 23, 2008
    #1
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  2. Hi,

    Did the contacts at least come back online after you switched it back (that should happen
    immediately)? If not, it's probably really messed up - I have to admit I'm a bit worried
    about your mass deletion/re-add as that may have seriously had some implications. I do
    however admit my understanding of how this feature works is just based on observations over
    the past few years, but it's proven accurate for quite some time.


    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > I was signed out for about 12 hours or so, almost immediately after
    > changing the email address and another 10 hours today. Still all
    > offline.
     
    Jonathan Kay [MVP], Dec 23, 2008
    #2
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  3. Hi,

    That won't work, you need to revert it. It doesn't matter if the ISP exists or not as you
    don't actually have to verify your address. You just need it be switched back, then you can
    proceed to switch it to whatever you want.

    If you don't revert it, your account is basically now inactive.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --



    <> wrote in message
    news:...
    > I didn't revert the email address. I can't actually. The old one was
    > tied to an old internet service provider that I stopped using months
    > and months ago. So the email address was dead.
    >
    > I made a new account with a basic hotmail email address, but I would
    > much prefer to use my old account. But I do have all my contacts
    > saved and I imported them all again.
     
    Jonathan Kay [MVP], Dec 24, 2008
    #3
  4. Hi,

    Nah, you don't have to wait when switching it back, that part is instant (minus a sign
    out/sign in of course). The actual real switch to the new address should be done signed off
    and then the 8 hour wait afterwards.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Hi, I've been trying to solve this problem in the last 2 days, because
    > none of my contact could see me online after changing the ID, neither
    > could I see them online.
    > I've just now switched back to the old wl id, even if it's a dead e-
    > mail account.
    > You suggest i have to wait 8 hours now before reconnecting?
    >
    > For sure I'll be waiting the entire night at the next switch :p
    >
    >
    > On 24 Dic, 17:02, "Jonathan Kay [MVP]" <>
    > wrote:
    >> Hi,
    >>
    >> That won't work, you need to revert it. It doesn't matter if the ISP exists or not as you
    >> don't actually have to verify your address. You just need it be switched back, then you
    >> can
    >> proceed to switch it to whatever you want.
    >>
    >> If you don't revert it, your account is basically now inactive.
    >>
    >> --
    >> Jonathan Kay
    >> Microsoft MVP - Windows Live Messenger
    >> MSN Messenger/Windows Messenger
    >> MessengerGeek Blog:http://www.messengergeek.com
    >> Messenger Resources:http://messenger.jonathankay.com
    >> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    >> --
    >>
    >> <> wrote in message
    >>
    >> news:...
    >>
    >> > I didn't revert the email address. I can't actually. The old one was
    >> > tied to an old internet service provider that I stopped using months
    >> > and months ago. So the email address was dead.

    >>
    >> > I made a new account with a basic hotmail email address, but I would
    >> > much prefer to use my old account. But I do have all my contacts
    >> > saved and I imported them all again.

    >
     
    Jonathan Kay [MVP], Dec 26, 2008
    #4
  5. Hi,

    I've crossed my fingers on your behalf :)

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Ok switched back and it is working again. Will try the new email
    > address again before I go to bed
     
    Jonathan Kay [MVP], Dec 26, 2008
    #5
  6. Hi Max,

    Nope, "verification" is purely cosmetic (lets you change your display name).

    Since you just joined this thread, it would be helpful if we had the full story of what
    you've gone through on this problem up to this point.

    And actually, this was written on the website prior to the latest revision of it. I guess
    the latest editors didn't think it was important? ;)

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > I've switched back and, before the night, again to the new address.
    > None of my contact is online, again. Do i have to verify the address
    > before taking the 8 hours stop?
    >
    > I really don't get why Microsoft doesn't write all this stuff in the
    > page where you perform this change....
    >
    > On 26 Dic, 05:47, "Jonathan Kay [MVP]" <>
    > wrote:
    >> Hi,
    >>
    >> Nah, you don't have to wait when switching it back, that part is instant (minus a sign
    >> out/sign in of course). The actual real switch to the new address should be done signed
    >> off
    >> and then the 8 hour wait afterwards.
    >>
    >> --
    >> Jonathan Kay
    >> Microsoft MVP - Windows Live Messenger
    >> MSN Messenger/Windows Messenger
    >> MessengerGeek Blog:http://www.messengergeek.com
    >> Messenger Resources:http://messenger.jonathankay.com
    >> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    >> --
    >>
    >> <> wrote in message
    >>
    >> news:...
    >>
    >> > Hi, I've been trying to solve this problem in the last 2 days, because
    >> > none of my contact could see me online after changing the ID, neither
    >> > could I see them online.
    >> > I've just now switched back to the old wl id, even if it's a dead e-
    >> > mail account.
    >> > You suggest i have to wait 8 hours now before reconnecting?

    >>
    >> > For sure I'll be waiting the entire night at the next switch :p

    >>
    >> > On 24 Dic, 17:02, "Jonathan Kay [MVP]" <>
    >> > wrote:
    >> >> Hi,

    >>
    >> >> That won't work, you need to revert it. It doesn't matter if the ISP exists or not as
    >> >> you
    >> >> don't actually have to verify your address. You just need it be switched back, then
    >> >> you
    >> >> can
    >> >> proceed to switch it to whatever you want.

    >>
    >> >> If you don't revert it, your account is basically now inactive.

    >>
    >> >> --
    >> >> Jonathan Kay
    >> >> Microsoft MVP - Windows Live Messenger
    >> >> MSN Messenger/Windows Messenger
    >> >> MessengerGeek Blog:http://www.messengergeek.com
    >> >> Messenger Resources:http://messenger.jonathankay.com
    >> >> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    >> >> --

    >>
    >> >> <> wrote in message

    >>
    >> >>news:...

    >>
    >> >> > I didn't revert the email address. I can't actually. The old one was
    >> >> > tied to an old internet service provider that I stopped using months
    >> >> > and months ago. So the email address was dead.

    >>
    >> >> > I made a new account with a basic hotmail email address, but I would
    >> >> > much prefer to use my old account. But I do have all my contacts
    >> >> > saved and I imported them all again.

    >
     
    Jonathan Kay [MVP], Dec 27, 2008
    #6
  7. Hi,

    There are a few domains blocked but you would be notified and it wouldn't let you change it
    in the first place.

    This is the first time in awhile that I've heard of this breaking - I'm really hoping it
    hasn't broken entirely (or at least changed "the rules") with the latest Windows Live
    updates.

    You could contact Live ID services, but I'm not sure how much help they will be to you.

    This is just a stab in the dark, but maybe try it again except this time after the 8 hours
    (or sleep rather), instead of using Messenger to sign into the new ID, use the WebMessenger
    instead (http://webmessenger.msn.com). At least then we can eliminate any client problems
    from the equation.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Just to update you, 48 hours has gone and none of my contact went
    > online. I'm now back with the old account, with all my contacts now
    > working fine.
    >
    > So, here's the situation: first id change, i don't wait 8 hours before
    > reconnecting, so it didn't work, i go back to the original id.
    >
    > Second id change, i wait more then 10 hours before reconnecting, but
    > after 48 hours it's still not working. I go back to the original id.
    >
    > Any suggestion? Maybe the new id i'm trying to use is somehow
    > 'blocked' and i have to try an id change to a third e-mail address?
     
    Jonathan Kay [MVP], Dec 28, 2008
    #7
  8. Hi,

    Just for reference, there is support options available.

    For Messenger:
    https://support.live.com/eform.aspx?productKey=wlmessenger

    For Windows Live ID Services:
    https://support.live.com/default.aspx?productkey=wlid

    In both links to get to the support form choose any option from the FAQ on the left, then
    choose 'Get more help' at the bottom right, and then 'Get more support'. In the Messenger
    link you'll also be prompted for what version you're using.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Hi,
    >
    > for "blocked" i mean somehow "stucked" in the process, so since i made
    > the mistake of reconnecting immediatly with my new ID, it's now stuck
    > and making the change again doesn't help.
    >
    > I've searched a lot for a human contact :)D) with Windows Live, but
    > all i could find was a windows live space with absolutly no way to
    > speak to somebody. Anyway, i will try in the afternoon to switch again
    > from my actual katamail.com to the new id (gmail.com) and then
    > reconnect to the webmessenger. If it won't work, i will go to a third
    > e-mail adress (personal domain address) and try to see if the problem
    > was into the gmail.com one.
     
    Jonathan Kay [MVP], Dec 29, 2008
    #8
  9. Hi,

    I'd appreciate knowing how it turns out.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Ok, thank you.
    >
    > In the night I performed (just for fun) to change from the old and
    > only ID to a third e-mail address. I'm not writing to you the result
    > because it will be too boring to read... AGAIN.
    >
    > I've wrote to the WLID support, now we'll see. I'm quite pissed off
    > about this story.
     
    Jonathan Kay [MVP], Dec 29, 2008
    #9
  10. Hi,

    I can't say this surprises me at all but yes, do try again. In past experiences, issues
    which aren't in the "book" generally take a few replies to get much traction.

    If by next week at this time (there's no point right now as everyone is on vacation) they
    haven't been able to get very far, I'll do my best to escalate it personally on your behalf.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Here I'm.
    >
    > It turned out they cannot even understand what I'm talking about: i've
    > been answered "it's impossibile to change ID". I keep writing trying
    > to find someone who actually knows what I'm writing about.
    >
    > Anyway, since the one and only, old, email is still working, i can
    > understand they don't see the change I'm doing. It's bloked somehow:
    > that's a closed email account and i really need to change my windows
    > live ID, so I'll keep searching from "decent" support in the WL team
    > and I'll let you, and anybody could be interested in the future, know
    > about how the whole story ends, if anytime soon it will.
     
    Jonathan Kay [MVP], Dec 30, 2008
    #10
  11. Hi,

    The problem with doing that is that all your contacts have to re-add you and anything else
    attached to the Live ID is orphaned... I hate advice like that.

    By the way, which domains are you trying to go from exactly? @olddomain.com ->
    @newdomain.com

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > Thank you for your kindness.
    >
    > By now, I get a response that make sense. They ask me to registrate a
    > new account with the email I want to use and then to migrate from my
    > actual ID to that. I ask for more explanation about a specific point
    > of the process, because it wasn't actually meaning something in
    > Italian. :D
    >
    > Anyway, by now i have registred a new account as an EASY account as
    > they call it: it means it can only be used for the puropse of being an
    > ID, without any mail service from microsoft provided. We're gonna wait
    > and see...
     
    Jonathan Kay [MVP], Dec 31, 2008
    #11
  12. Wow, this is turning out to be one of the longest threads in awhile.

    Just out of random curiosity, when you re-add these contacts, do they appear online
    immediately (aka the contacts aren't prompted)?

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --


    <> wrote in message
    news:...
    > So, we are in the same situation.
    > The support told me to stay with my new account, even if i see all
    > contacts offline, because it may takes "several days". I don't know if
    > it's 4, 40 or 400, I'm just waiting and, meanwhile, trying to speak
    > with the support team again, because they promised if this is not
    > fixed after the "several days" they will send my email to the "upper
    > level support" (don't know exactly what does it mean). I wrote an
    > email on sunday and received nothing, strange because they always
    > respond very soon.
    >
    > I'll wait a bit more, then I'll write again.
     
    Jonathan Kay [MVP], Jan 6, 2009
    #12
  13. Jonathan Kay [MVP]

    Ryuuie Guest

    I am ALSO having this problem. I've got about 80 people on my list...am I
    supposed to have all of them re-add me? =/

    I waited about two weeks to see if this would work and nothing happened at
    all. It even seem to have broken WLM because I had to reinstall it and ended
    up getting an old version of WLM instead of the new one with the new look.

    For some reason, I just can't fix it so I've just given up on trying to do
    that.

    But I just want to use my actual Gmail.com e-mail and not my old (and dead)
    Netscape.net e-mail.

    "Jonathan Kay [MVP]" wrote:

    > Hi,
    >
    > I've crossed my fingers on your behalf :)
    >
    > --
    > Jonathan Kay
    > Microsoft MVP - Windows Live Messenger
    > MSN Messenger/Windows Messenger
    > MessengerGeek Blog: http://www.messengergeek.com
    > Messenger Resources: http://messenger.jonathankay.com
    > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    > --
    >
    >
    > <> wrote in message
    > news:...
    > > Ok switched back and it is working again. Will try the new email
    > > address again before I go to bed

    >
    >
    >
     
    Ryuuie, Jan 8, 2009
    #13
  14. Jonathan Kay [MVP]

    j2591 Guest

    I hope they give you an answer to this problem. It appears there are several
    people having this problem. I'm in the same boat too. For some reason the
    change is just not taking effect.

    I changed my Windows Live ID email address, waited overnight, signed in and
    all my contacts show up, but they are all offline. If I change my ID back to
    my old ID and everything is instantly normal.

    I ran a test with one of my contacts and when I sign in under the new ID
    they still see me as offline too.
     
    j2591, Jan 9, 2009
    #14
  15. Hi,

    It's definitely not an isolated problem as I've heard similar stories repeatedly now since
    the latest Windows Live rollout.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    --

    <> wrote in message
    news:...
    > I'm still waiting for another reply from the support, I'll let you
    > know. By now, my advice is to get in touch with the support ASAP.
     
    Jonathan Kay [MVP], Jan 15, 2009
    #15
  16. Jonathan Kay [MVP]

    Sheng Guest

    I'm facing the same problem here.

    I changed my windows live ID from an email address to a new windows live
    email address ().

    Now I can not change the windows live ID. There is no such an option any more.

    So I can not change back to my previous email address and do this thing again.

    I tried export all my contacts list and import it again. Nothing happen till
    now.
    The only person I can see online is my wife. I added her again; and she
    added me with my new id. No notification to both side. But at least I can see
    somebody.

    Any suggestion? Thanks in advance


    "Jonathan Kay [MVP]" wrote:

    > Hi,
    >
    > Just for reference, there is support options available.
    >
    > For Messenger:
    > https://support.live.com/eform.aspx?productKey=wlmessenger
    >
    > For Windows Live ID Services:
    > https://support.live.com/default.aspx?productkey=wlid
    >
    > In both links to get to the support form choose any option from the FAQ on the left, then
    > choose 'Get more help' at the bottom right, and then 'Get more support'. In the Messenger
    > link you'll also be prompted for what version you're using.
    >
    > --
    > Jonathan Kay
    > Microsoft MVP - Windows Live Messenger
    > MSN Messenger/Windows Messenger
    > MessengerGeek Blog: http://www.messengergeek.com
    > Messenger Resources: http://messenger.jonathankay.com
    > (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
    > --
    >
    >
    > <> wrote in message
    > news:...
    > > Hi,
    > >
    > > for "blocked" i mean somehow "stucked" in the process, so since i made
    > > the mistake of reconnecting immediatly with my new ID, it's now stuck
    > > and making the change again doesn't help.
    > >
    > > I've searched a lot for a human contact :)D) with Windows Live, but
    > > all i could find was a windows live space with absolutly no way to
    > > speak to somebody. Anyway, i will try in the afternoon to switch again
    > > from my actual katamail.com to the new id (gmail.com) and then
    > > reconnect to the webmessenger. If it won't work, i will go to a third
    > > e-mail adress (personal domain address) and try to see if the problem
    > > was into the gmail.com one.

    >
    >
    >
     
    Sheng, Jan 19, 2009
    #16
  17. Jonathan Kay [MVP]

    John Guest

    Just for anyone with the same issue I have, I contacted support on the 5th
    Jan after trying most of the "workarounds" suggested above. I've received two
    'escalation' emails and then heard nothing until I prompted them with an
    email.

    The last reply I received was on the 15th Jan 2009

    "We just received a word that our Server Team is working on a fix on the
    backend. However, I still don't have the exact date when this will be
    resolved. I will get back to you as soon as I hear from them. I
    apologize for the inconvenience."

    It looks like we just have to (keep) hanging on in there.

    To be fair, support have been very polite so far, just not very helpful ;)
     
    John, Jan 19, 2009
    #17
  18. Jonathan Kay [MVP]

    Gonçalo Guest

    Hi all,

    Same problem here. I have read threads where Jonathan Kay also replied, and
    some people state that they got their contacts updated after waiting for a
    week.

    My question is: Is this information reliable? We should wait? Or should we
    do something else?

    Thanks in advance.
    Gonçalo

    "John" wrote:

    > Just for anyone with the same issue I have, I contacted support on the 5th
    > Jan after trying most of the "workarounds" suggested above. I've received two
    > 'escalation' emails and then heard nothing until I prompted them with an
    > email.
    >
    > The last reply I received was on the 15th Jan 2009
    >
    > "We just received a word that our Server Team is working on a fix on the
    > backend. However, I still don't have the exact date when this will be
    > resolved. I will get back to you as soon as I hear from them. I
    > apologize for the inconvenience."
    >
    > It looks like we just have to (keep) hanging on in there.
    >
    > To be fair, support have been very polite so far, just not very helpful ;)
    >
    >
     
    Gonçalo, Jan 20, 2009
    #18
  19. Jonathan Kay [MVP]

    fredrik Guest

    I have also the same problem and have read "all threads" about this on the
    net and always ends up hear.

    I mailed the swedish microsoft support about this problem 1 week ago and
    told them about my and all other people who got this problem. 1 day after my
    mail I got an workaround solution to export all my contacts and then change
    email account to an other email adress and then create a new acount with the
    email adress i wanted to have. Then i should import all the contacts he
    said...

    i more or less got little pissed off on the solution he gave me and said
    that there are to much people that have this problem and it is serious error
    that microsoft need to fix. After my looooong compliant he forwarded my
    problem (with a link to this forum thread) to anouther guy at microsoft that
    told me that this now was forwarded to the developement guys and they will
    contact me with a solution. So right know I'm just waiting for a solution...
    sigh...

    "John" wrote:

    > Just for anyone with the same issue I have, I contacted support on the 5th
    > Jan after trying most of the "workarounds" suggested above. I've received two
    > 'escalation' emails and then heard nothing until I prompted them with an
    > email.
    >
    > The last reply I received was on the 15th Jan 2009
    >
    > "We just received a word that our Server Team is working on a fix on the
    > backend. However, I still don't have the exact date when this will be
    > resolved. I will get back to you as soon as I hear from them. I
    > apologize for the inconvenience."
    >
    > It looks like we just have to (keep) hanging on in there.
    >
    > To be fair, support have been very polite so far, just not very helpful ;)
    >
    >
     
    fredrik, Jan 20, 2009
    #19
  20. Jonathan Kay [MVP]

    jgslazzaro Guest

    Let us know if you solved your problem please
    I have the same problem and I'm desperate trying to solve it, i contacted
    the support and waiting for the answer

    "" wrote:

    > Btw, I'm getting no answer from the support since 01/08/2009. It's
    > been a week and still no change in my contact list and no replys from
    > the WL team. I'm starting to get worried...
    >
    > On 15 Gen, 02:38, "Jonathan Kay [MVP]" <>
    > wrote:
    > > Hi,
    > >
    > > It's definitely not an isolated problem as I've heard similar stories repeatedly now since
    > > the latest Windows Live rollout.
    > >
    > > --
    > > Jonathan Kay
    > > Microsoft MVP - Windows Live Messenger
    > > MSN Messenger/Windows Messenger
    > > MessengerGeek Blog:http://www.messengergeek.com
    > > Messenger Resources:http://messenger.jonathankay.com
    > > (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    > > --
    > >
    > > <> wrote in message
    > >
    > > news:...
    > >
    > > > I'm still waiting for another reply from the support, I'll let you
    > > > know. By now, my advice is to get in touch with the support ASAP.

    >
    >
     
    jgslazzaro, Jan 22, 2009
    #20
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