Re: Changed WIndows Live ID email, contacts offline

Discussion in 'Windows MSN Messenger' started by Jonathan Kay [MVP], Dec 23, 2008.

  1. Greetings,

    Did you sign in at all during this 24 hour period? After you change your ID, you need to
    stay offline for at least 8 hours or so for the change to replicate. If you sign in during
    that time, the process can be cancelled and not go through.

    If you switch your ID back, your contacts will come online as per normal on the old ID and
    you can try the process again. My normal recommendation is to simply change your ID to the
    new one before shutting down for the day and after you awake it should be straightened out.
    Jonathan Kay [MVP], Dec 23, 2008
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  2. Hi,

    Did the contacts at least come back online after you switched it back (that should happen
    immediately)? If not, it's probably really messed up - I have to admit I'm a bit worried
    about your mass deletion/re-add as that may have seriously had some implications. I do
    however admit my understanding of how this feature works is just based on observations over
    the past few years, but it's proven accurate for quite some time.
    Jonathan Kay [MVP], Dec 23, 2008
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  3. Hi,

    That won't work, you need to revert it. It doesn't matter if the ISP exists or not as you
    don't actually have to verify your address. You just need it be switched back, then you can
    proceed to switch it to whatever you want.

    If you don't revert it, your account is basically now inactive.
    Jonathan Kay [MVP], Dec 24, 2008
  4. Hi,

    Nah, you don't have to wait when switching it back, that part is instant (minus a sign
    out/sign in of course). The actual real switch to the new address should be done signed off
    and then the 8 hour wait afterwards.

    Jonathan Kay [MVP], Dec 26, 2008
  5. Hi,

    I've crossed my fingers on your behalf :)
    Jonathan Kay [MVP], Dec 26, 2008
  6. Hi Max,

    Nope, "verification" is purely cosmetic (lets you change your display name).

    Since you just joined this thread, it would be helpful if we had the full story of what
    you've gone through on this problem up to this point.

    And actually, this was written on the website prior to the latest revision of it. I guess
    the latest editors didn't think it was important? ;)
    Jonathan Kay [MVP], Dec 27, 2008
  7. Hi,

    There are a few domains blocked but you would be notified and it wouldn't let you change it
    in the first place.

    This is the first time in awhile that I've heard of this breaking - I'm really hoping it
    hasn't broken entirely (or at least changed "the rules") with the latest Windows Live

    You could contact Live ID services, but I'm not sure how much help they will be to you.

    This is just a stab in the dark, but maybe try it again except this time after the 8 hours
    (or sleep rather), instead of using Messenger to sign into the new ID, use the WebMessenger
    instead ( At least then we can eliminate any client problems
    from the equation.
    Jonathan Kay [MVP], Dec 28, 2008
  8. Jonathan Kay [MVP], Dec 29, 2008
  9. Hi,

    I'd appreciate knowing how it turns out.
    Jonathan Kay [MVP], Dec 29, 2008
  10. Hi,

    I can't say this surprises me at all but yes, do try again. In past experiences, issues
    which aren't in the "book" generally take a few replies to get much traction.

    If by next week at this time (there's no point right now as everyone is on vacation) they
    haven't been able to get very far, I'll do my best to escalate it personally on your behalf.
    Jonathan Kay [MVP], Dec 30, 2008
  11. Hi,

    The problem with doing that is that all your contacts have to re-add you and anything else
    attached to the Live ID is orphaned... I hate advice like that.

    By the way, which domains are you trying to go from exactly? ->
    Jonathan Kay [MVP], Dec 31, 2008
  12. Wow, this is turning out to be one of the longest threads in awhile.

    Just out of random curiosity, when you re-add these contacts, do they appear online
    immediately (aka the contacts aren't prompted)?

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Jan 6, 2009
  13. Jonathan Kay [MVP]

    Ryuuie Guest

    I am ALSO having this problem. I've got about 80 people on my I
    supposed to have all of them re-add me? =/

    I waited about two weeks to see if this would work and nothing happened at
    all. It even seem to have broken WLM because I had to reinstall it and ended
    up getting an old version of WLM instead of the new one with the new look.

    For some reason, I just can't fix it so I've just given up on trying to do

    But I just want to use my actual e-mail and not my old (and dead) e-mail.
    Ryuuie, Jan 8, 2009
  14. Jonathan Kay [MVP]

    j2591 Guest

    I hope they give you an answer to this problem. It appears there are several
    people having this problem. I'm in the same boat too. For some reason the
    change is just not taking effect.

    I changed my Windows Live ID email address, waited overnight, signed in and
    all my contacts show up, but they are all offline. If I change my ID back to
    my old ID and everything is instantly normal.

    I ran a test with one of my contacts and when I sign in under the new ID
    they still see me as offline too.
    j2591, Jan 9, 2009
  15. Hi,

    It's definitely not an isolated problem as I've heard similar stories repeatedly now since
    the latest Windows Live rollout.

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Jan 15, 2009
  16. Jonathan Kay [MVP]

    Sheng Guest

    I'm facing the same problem here.

    I changed my windows live ID from an email address to a new windows live
    email address ().

    Now I can not change the windows live ID. There is no such an option any more.

    So I can not change back to my previous email address and do this thing again.

    I tried export all my contacts list and import it again. Nothing happen till
    The only person I can see online is my wife. I added her again; and she
    added me with my new id. No notification to both side. But at least I can see

    Any suggestion? Thanks in advance
    Sheng, Jan 19, 2009
  17. Jonathan Kay [MVP]

    John Guest

    Just for anyone with the same issue I have, I contacted support on the 5th
    Jan after trying most of the "workarounds" suggested above. I've received two
    'escalation' emails and then heard nothing until I prompted them with an

    The last reply I received was on the 15th Jan 2009

    "We just received a word that our Server Team is working on a fix on the
    backend. However, I still don't have the exact date when this will be
    resolved. I will get back to you as soon as I hear from them. I
    apologize for the inconvenience."

    It looks like we just have to (keep) hanging on in there.

    To be fair, support have been very polite so far, just not very helpful ;)
    John, Jan 19, 2009
  18. Jonathan Kay [MVP]

    Gonçalo Guest

    Hi all,

    Same problem here. I have read threads where Jonathan Kay also replied, and
    some people state that they got their contacts updated after waiting for a

    My question is: Is this information reliable? We should wait? Or should we
    do something else?

    Thanks in advance.
    Gonçalo, Jan 20, 2009
  19. Jonathan Kay [MVP]

    fredrik Guest

    I have also the same problem and have read "all threads" about this on the
    net and always ends up hear.

    I mailed the swedish microsoft support about this problem 1 week ago and
    told them about my and all other people who got this problem. 1 day after my
    mail I got an workaround solution to export all my contacts and then change
    email account to an other email adress and then create a new acount with the
    email adress i wanted to have. Then i should import all the contacts he

    i more or less got little pissed off on the solution he gave me and said
    that there are to much people that have this problem and it is serious error
    that microsoft need to fix. After my looooong compliant he forwarded my
    problem (with a link to this forum thread) to anouther guy at microsoft that
    told me that this now was forwarded to the developement guys and they will
    contact me with a solution. So right know I'm just waiting for a solution...
    fredrik, Jan 20, 2009
  20. Jonathan Kay [MVP]

    jgslazzaro Guest

    Let us know if you solved your problem please
    I have the same problem and I'm desperate trying to solve it, i contacted
    the support and waiting for the answer
    jgslazzaro, Jan 22, 2009
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