Re latest update to Windows live Mail

Discussion in 'Windows Live Mail' started by Liz, Jun 22, 2012.

  1. Liz

    Liz Guest

    Can anyone suggest how to fix the following problem.
    My brother just installed the latest update for Windows Live Mail.
    Now his contact list is empty.
    thank in advance for any assistance you can provide.
    Liz.
     
    Liz, Jun 22, 2012
    #1
    1. Advertisements

  2. Liz

    VanguardLH Guest

    In the prior version of WLM, was he using the contact list up on
    Microsoft's server in his Hotmail account? Or was he using the local
    contact list? WLM doesn't merge the two lists (local and remote lists).
    You get to see one of them. Which one you see depends on whether you
    configured WLM to log into your Live account (to use your Hotmail
    contacts list).

    So have your brother check if he is logging into his Live account. It's
    a configuration setting in WLM. Whichever state his current WLM install
    is in regarding login, have him switch to the other mode. If he is not
    logging in, have him login to see if his contacts show up (which would
    be coming from his Hotmail contacts). If he is logging in then he won't
    see his local contacts list stored in WLM, so have him NOT login to see
    that local list. Whatever he is doing regarding Live login within WLM,
    have him try the opposite to see if contacts show up.

    It's been awhile since I trialed WLM (and decided not to use it). I'm
    stuck using (if I used it) the older version because I'm still back on
    Windows XP. Microsoft requires a later version of Windows to get the
    latest version of WLM. That WLM switches between client-side and
    server-side contact lists (instead of merge a view of both lists) was
    one of the first gotchas I encountered in WLM.
     
    VanguardLH, Jun 22, 2012
    #2
    1. Advertisements

  3. Liz

    ...winston Guest

    The mandatory version (for Vista/Win7 users) for all Windows Live Essentials
    applications (Mail, Messenger, PhotoGallery, Movie Maker, Mesh, etc.) is
    Windows Live Essentials QFE3 (15.4.3555.0308)

    Apparently some users are experiencing the loss of the default (offline - no
    Live ID signon - local contact list) after upgrading when using the 'upgrade
    prompt' request generated by an earlier pre-QFE3 version hard-coded 'phone
    home' version check.
    e.g.
    http://answers.microsoft.com/en-us/...ddresses/cfb98cd2-ec40-4670-a5d4-2a65f592f272

    Windows Live Mail provides two types of contacts.
    - Default (offline, no Live ID, only local storage)
    - Live ID (online, Live ID signon, local and server storage)

    If only using the Default - ensure WLM is not signed in
    - WLM blue button upper left/Options/Mail/Connections/Stop Signing in

    If using Live ID contacts, ensure WLM is signed in to Windows Live
    - WLM blue button upper left/Options/Mail/Connections/Stop Signing in

    If neither of the above work then...at this stage only a few options are
    available.
    1. If Windows Backup is enabled restore the Default Contacts folder to a
    previous version

    2. Restore the entire system to an earlier backup image created by Windows
    Backup or 3rd party software, ignore the program update request and use the
    full version or web version installer. Links for each version stored on the
    Microsoft server are available in the following blog article.
    Windows Live Downloads
    http://liveunplugged.wordpress.com/2012/03/20/windows-live-downloads-version-2/

    3. System Restore (may or may not work)

    4. Import contacts from a previous saved exported contacts file (*.csv file
    or *.Vcf files) to the default (local contact list)

    For support on this issue visit the MSFT Answers forum for Windows Live
    - The forum is the only method of support since no other form of support is
    available (no email, no phone, no chat)

    Installation Problems/Solutions:
    http://answers.microsoft.com/en-us/windowslive/forum/wlinstall
    or
    Contacts Problems/Solutions:
    http://answers.microsoft.com/en-us/windowslive/forum/people

    Note:
    a. Your brother will need to sign on with a Live ID to ask for help. It
    would be best for your brother to ask the question.
    b. A Live ID is any Hotmail type account (hotmail.com, live.com, msn.com or
    any 3rd party email address registered as Live ID)



    --
    ....winston
    msft mvp mail


    "Liz" wrote in message
    Can anyone suggest how to fix the following problem.
    My brother just installed the latest update for Windows Live Mail.
    Now his contact list is empty.
    thank in advance for any assistance you can provide.
    Liz.
     
    ...winston, Jun 22, 2012
    #3
  4. Liz

    ...winston Guest

    Some folks are reporting their local contact list is no longer available
    because it was moved to their Live ID side contacts.

    --
    ....winston
    msft mvp mail


    "VanguardLH" wrote in message
    In the prior version of WLM, was he using the contact list up on
    Microsoft's server in his Hotmail account? Or was he using the local
    contact list? WLM doesn't merge the two lists (local and remote lists).
    You get to see one of them. Which one you see depends on whether you
    configured WLM to log into your Live account (to use your Hotmail
    contacts list).

    So have your brother check if he is logging into his Live account. It's
    a configuration setting in WLM. Whichever state his current WLM install
    is in regarding login, have him switch to the other mode. If he is not
    logging in, have him login to see if his contacts show up (which would
    be coming from his Hotmail contacts). If he is logging in then he won't
    see his local contacts list stored in WLM, so have him NOT login to see
    that local list. Whatever he is doing regarding Live login within WLM,
    have him try the opposite to see if contacts show up.

    It's been awhile since I trialed WLM (and decided not to use it). I'm
    stuck using (if I used it) the older version because I'm still back on
    Windows XP. Microsoft requires a later version of Windows to get the
    latest version of WLM. That WLM switches between client-side and
    server-side contact lists (instead of merge a view of both lists) was
    one of the first gotchas I encountered in WLM.
     
    ...winston, Jun 22, 2012
    #4
  5. Liz

    VanguardLH Guest

    They MOVED them? Argh!!!!!!!!!!!
    Guess you will be online synchronized whether you want it or not. Doh!

    Can't see how this could happen for users that don't have a Live ID
    (Hotmail) account or never configured WLM with that login info. So
    maybe it's happening for WLM users that configure WLM to login to their
    Live account.

    I had the same nuisance with YMax and their magicJack softphone (for
    VOIP calling). One day they updated (which is always forced) their
    softphone so all my contacts had to be on their server. They didn't
    move them but just mandated the contacts be online. When I noticed the
    problem was when all my contacts disappeared. I had figured out how to
    setup a dongleless config with them (so I didn't need their USB dongle
    which always had and still has problems). I could copy my contacts from
    their emulated CD drive (flash memory inside their dongle) into a folder
    on my hard disk and use command-line parameters to their softphone to
    look for contacts in that folder. The dongle wasn't needed anymore -
    until they upgraded their softphone to download contacts from my
    account. Okay, so I had to manually enter all my contacts in my account
    by web browsing there but I could still run dongleless - until they
    again changed their softphone to search for the dongle and refuse to
    load if it couldn't find the dongle. So I had to go back to a dongled
    setup. Bastards.

    What the moving of contacts up to Live account a deliberate action by
    Microsoft or an accident?
     
    VanguardLH, Jun 22, 2012
    #5
  6. Liz

    Liz Guest

    Thank you for your help.
    Liz.
     
    Liz, Jun 22, 2012
    #6
  7. Liz

    Liz Guest

    Thank you for your help.
    I will pass the information along to him.
    I am lost as I am still using XP.
    Liz.
    Some folks are reporting their local contact list is no longer available
    because it was moved to their Live ID side contacts.

    --
    ....winston
    msft mvp mail


    "VanguardLH" wrote in message
    In the prior version of WLM, was he using the contact list up on
    Microsoft's server in his Hotmail account? Or was he using the local
    contact list? WLM doesn't merge the two lists (local and remote lists).
    You get to see one of them. Which one you see depends on whether you
    configured WLM to log into your Live account (to use your Hotmail
    contacts list).

    So have your brother check if he is logging into his Live account. It's
    a configuration setting in WLM. Whichever state his current WLM install
    is in regarding login, have him switch to the other mode. If he is not
    logging in, have him login to see if his contacts show up (which would
    be coming from his Hotmail contacts). If he is logging in then he won't
    see his local contacts list stored in WLM, so have him NOT login to see
    that local list. Whatever he is doing regarding Live login within WLM,
    have him try the opposite to see if contacts show up.

    It's been awhile since I trialed WLM (and decided not to use it). I'm
    stuck using (if I used it) the older version because I'm still back on
    Windows XP. Microsoft requires a later version of Windows to get the
    latest version of WLM. That WLM switches between client-side and
    server-side contact lists (instead of merge a view of both lists) was
    one of the first gotchas I encountered in WLM.
     
    Liz, Jun 22, 2012
    #7
  8. Liz

    ...winston Guest

    I'm not really sure what variables cause it to occur.
    I can only report that upgrading from WLE QFE2 to WLEQFE3 with any of these
    possible scenarios
    - Program prompt to update (if QFE2 or earlier is present the phone home
    engine checks version, if not QFE3 on Vista or later, downloads the bits,
    once downloaded the bits generate a dialog box prompt stating upgrade is
    avaialable)
    - web installer (downloadable file)
    - full version installer (downloadable file)

    All three above tested with WLM
    - solely local contacts (no Live ID ever used to sign on)
    - Live ID only contacts (no use of default contacts ever)
    - Combo (both Contacts databases present) - upgrade after closing WLM from
    no sign-in mode
    - Combo (both Contact database present) - upgrade after closing WLM from
    sign in mode

    I've repeated all possible upgrade scenarios with all possible modes of use
    numerous times and each and every time the upgrade retains full
    functionality of all modes of operation and contacts intact and accessible.

    Note: QFE3 does have one noticeable 'Contact' change (it does create a new
    Contact database folder with a folder name 15.5, the QFE2 folder was 15.4
    and left intact but no longer used.

    As far as moving local contacts to a Live account, I can only see two
    possibilities
    1. Live ID was already in use in WLM thus an existing Contacts database is
    present
    2. User signed on (or created a Live ID) on opening the program and default
    contacts migrated to online.

    Lacking either of those, since an account creation (Live ID requires one to
    provide security proof data), I am very doubtful that the program updater
    bits can accomplish a Live ID creation without the user physically agreeing
    to and entering information.

    Planned or an accident ? Can't answer that, they didn't move any of my local
    contacts to online or create a Live ID to hold those contacts.

    What I do know....this update for all practical purpose is exactly what MSFT
    stated a few months ago - mandatory to retain functionality. i.e. you may
    be able to put off the upgrade (for a very short period of time) but
    eventually the upgrade will be necessary to use any of the WLE suite of
    programs.

    My best recommendation. If prompted to upgrade when opening any pre-WLE QFE3
    program (WLE 11 QFE2 or WLE 09 QFE3 on Vista or Win7) cancel the prompt,
    close the program and download the *.exe for the full offline version or web
    version installer. Once downloaded, run the *exe file in Run as
    Administrator mode.

    My blog article has links to both the full version and web installer that
    are hosted on the Microsoft server)
    Windows Live Downloads
    http://liveunplugged.wordpress.com/2012/03/20/windows-live-downloads-version-2/

    In Microsoft speak - the foreseeable future (which never meant 'in
    perpetuity') for supporting earlier versions of WLE used on Vista/Win7 ended
    a few weeks ago.


    --
    ....winston
    msft mvp mail


    "VanguardLH" wrote in message
    They MOVED them? Argh!!!!!!!!!!!
    Guess you will be online synchronized whether you want it or not. Doh!

    Can't see how this could happen for users that don't have a Live ID
    (Hotmail) account or never configured WLM with that login info. So
    maybe it's happening for WLM users that configure WLM to login to their
    Live account.

    I had the same nuisance with YMax and their magicJack softphone (for
    VOIP calling). One day they updated (which is always forced) their
    softphone so all my contacts had to be on their server. They didn't
    move them but just mandated the contacts be online. When I noticed the
    problem was when all my contacts disappeared. I had figured out how to
    setup a dongleless config with them (so I didn't need their USB dongle
    which always had and still has problems). I could copy my contacts from
    their emulated CD drive (flash memory inside their dongle) into a folder
    on my hard disk and use command-line parameters to their softphone to
    look for contacts in that folder. The dongle wasn't needed anymore -
    until they upgraded their softphone to download contacts from my
    account. Okay, so I had to manually enter all my contacts in my account
    by web browsing there but I could still run dongleless - until they
    again changed their softphone to search for the dongle and refuse to
    load if it couldn't find the dongle. So I had to go back to a dongled
    setup. Bastards.

    What the moving of contacts up to Live account a deliberate action by
    Microsoft or an accident?
     
    ...winston, Jun 23, 2012
    #8
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.