Really need some help please!!

Discussion in 'Windows Update' started by Pam, Oct 19, 2006.

  1. Pam

    Pam Guest

    Hi everyone

    We run Windows XP Home Edition and until a "so called expert" was let loose
    on this computer, had no problems.

    We are unable to download updates and the software seems to be missing? The
    computer came with pre-installed stuff on so no XP disc etc. I have tried
    putting in the manu's restore disc and nothing happens. I was hoping to
    "repair" from this disc. It looks like I can';t even take it back to manu's
    condition on purchase. I have tried restoring to an earlier time and that
    also dosen't work.

    It looks hopeless to me, but someone may know a solution?

    Thanks for reading this.

    Regards

    Pam
     
    Pam, Oct 19, 2006
    #1
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  2. If it was an inexpensive computer that you got years ago,
    then fixing it may be foolish. Otherwise, boot from the manu's
    restore disk. If it boots from the disk, you should get a restore.

    You may need to change the boot order to boot from disk.
    If so, press the key the screen advises at boot to access BIOS.
    Find the boot order, change it, and save the change.
     
    Michael Jennings, Oct 19, 2006
    #2
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  3. Pam

    Pam Guest

    Hi Michael

    It is only 3 yrs old (H.P. e-machine) and was quite expensive at that time.
    It was never used much when we first got it, as I did the net stuff on our
    smaller one running 98. (that was easier to sort out)

    i did try booting from the disc, but that also didn't work. Looks like we
    have a lemon!! I remeber reading somewhere that doing the restore to an
    earlier time, works in "safe mode" as long as you re-boot back into "safe
    mode". I think I will have to try anything!!

    Thanks for your reply.
     
    Pam, Oct 20, 2006
    #3
  4. Hi Pam,

    The way original equipment manufacturers usually set up recovery
    is to make you boot the computer from the recovery disk, then have
    reinstall wipe out everything and take it back to fresh from the factory.

    I did not hear you say that you accessed BIOS and changed the
    boot order to boot from the CD instead of the hard disk, so I'm
    not sure that you did that. When you first boot up the computer,
    there is a black screen with white letters. Somewhere there will
    be advice to press a certain key to get BIOS - often the Del key.

    This happens long before safe mode is an option. So I have to
    ask, did you manage to access BIOS? Changing the boot is
    one of the screens in BIOS - frequently the second one. Then
    you have to save that change and exit BIOS.
     
    Michael Jennings, Oct 20, 2006
    #4
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