Recent Updates break Office applications on Windows XP-Pro

Discussion in 'Windows Update' started by AndyM, Apr 13, 2006.

  1. AndyM

    AndyM Guest

    After loading the latest Windows updates, I can no longer use my Office
    applications. Word hangs and crashes. Power Point opens, but I can't save
    to a different directory. Power Point hangs and crashes when I try to select
    different directory to save file.

    Any way to fix this?
    AndyM, Apr 13, 2006
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  2. AndyM

    smooth_joey Guest

    I had the samew problem and I had to uninstall the updates to recover Office.
    now office is wotking properly but I am missing the updates. did you notice
    also that there is no way to inform microsoft directly about problems like
    this without paying THEM. mmmmmm
    smooth_joey, Apr 13, 2006
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  3. Do you have by any chance a HP Scanner connected to the machine?
    If true, do you have the HP Scanner software installed too?

    Ottmar Freudenberger, Apr 13, 2006
  4. AndyM

    Hessu Guest

    Very likely the problem is related with security update KB908531 - exclude or
    remove it and test if Office works. At least this solved problems with XP
    Home, XP Pro and Windows 2000 concerning saving as and copying files.
    Hessu, Apr 13, 2006
  5. AndyM

    AndyM Guest

    Yes I have HP Scanner and from another thread it looks like there is an
    incompatibility with the KB913807 and the HP Share-to-Web software. I have
    to learn how to remove or disable Share-to-Web while keeping the rest of the
    scanner functional unless someboyd already knows how to do that.
    AndyM, Apr 13, 2006
  6. AndyM

    Geesey48 Guest

    My problems were solved by uninstalling HP Share to Web.
    Geesey48, Apr 14, 2006
    FWIW, if uploaded a ZIP file which includes a REG file, that does
    exactly what the entry above suggests. If the "Share-To-Web" extension
    has been "approved" already, _this_ registry entry will be deleted too:

    Ottmar Freudenberger, Apr 16, 2006
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