recent windows updates suspend my win server 2003 when starting

Discussion in 'Windows Update' started by evan, Aug 17, 2005.

  1. evan

    evan Guest

    yesterday I installed latest updates for my Win Server 2003 (Standard
    Edition), they are:

    KB896727: MS05-038: Cumulative security update for Internet Explorer
    KB896423: MS05-043: Vulnerability in Print Spooler service could allow
    remote code execution
    KB893756: MS05-040: Vulnerability in Telephony service could allow
    remote code execution
    KB899587: MS05-042: Vulnerabilities in Kerberos could allow denial of
    service, information disclosure, and spoofing
    KB899588: MS05-039: Vulnerability in Plug and Play could allow remote
    code execution and elevation of privilege
    KB899591: MS05-041: Vulnerability in Remote Desktop Protocol could
    allow denial of service

    When I restart it, the server looks suspending, there is no response
    for around 40 mins before the login box appears, and when it started
    finally, I found the Citrix Persentation Server on it doesn't work
    normally.
    I thought the updates are about remote desktop and Citrix might use the
    service. I uninstall the updates, and stop all services about Citrix
    and remote desktop, even stop other services: SQL Server, MDaemon,
    MailMarshall, WebMarshall, Symentec AntiVirus ..., but failed to make
    the problem dissapear.

    anybody has idea about this?
     
    evan, Aug 17, 2005
    #1
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  2. Hi,

    You haven't by any chance PowerChute 6.x UPS software (APC) installed
    on the computer?

    If so, upgrade it to v7 or uninstall it and see if that helps.


    PowerChute 6.x cases a lot of issues, much more than what is described
    here:

    CRITICAL UPDATE REQUIRED PowerChute Business Edition - Customers Using
    6.x Must Upgrade to 7.x due to Java Runtime Environment expiration
    http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

    Microsoft have published a knowledge base article for this issue as well:

    System with APC Powerchute 6.x UPS Software gives strange symptoms
    http://support.microsoft.com/kb/555386/


    This is how you can disable the PowerChute service if you are unable to
    uninstall it:

    Start Regedit.exe

    Locate the key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
    Set the "Start" value to 4 (means disabled)

    Locate the key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
    Set the "Start" value to 4 (means disabled)

    Reboot the computer.

    Regards,
    Torgeir
     
    Torgeir Bakken \(MVP\), Aug 17, 2005
    #2
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  3. evan

    evan Guest

    Yes, we have PowerChute installed, I believe that's the reason because
    the last time I restarted the server is around 15 July.

    I will check it this weekend, thanks a lot.
     
    evan, Aug 19, 2005
    #3
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