Relinking old 'Inbox' and 'Sent Items'

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Blue Max, Jun 7, 2007.

  1. Blue Max

    Blue Max Guest

    When reinstalling Windows Vista, how do we re-link Windows Fax and Scan to
    the old incoming and outgoing faxes stored in the old 'Inbox' and 'Sent
    Items' folders? After reinstalling we configured the program to the same
    folder as before for storing faxes.
    Blue Max, Jun 7, 2007
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  2. Explain more clearly what you did and what is not happening that you think
    should. State why reinstalling an OS is ever a good idea.
    Russ Valentine [MVP-Outlook], Jun 7, 2007
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  3. Blue Max

    Blue Max Guest

    See inline comments:

    After re-installing Vista, the user can go to "Fax and Scan > Tools > Fax
    Settings ... > Advanced Tab > Fax Archive Section > Move Folder Button" and
    relocate the archive for Inbox and Sent items. In our case, the Inbox and
    Sent items folders, created by the first insallation, already existed in the
    old location. So when we redirected the Fax and Scan archive to the old
    location we anticipated that the old faxes, still in their respective
    folders, would show up in the 'Inbox' and 'Sent Items' folders of Windows
    Fax and Scan. They did not.
    It's a good idea when the 64-bit version of Vista is so problematic that you
    must re-install the 32-bit version which, unfortunately, can only be a clean

    Thanks for the help.
    Blue Max, Jun 8, 2007
  4. You've lost me. If this was a clean install, how could anything from the
    first installation remain?
    Russ Valentine
    Russ Valentine [MVP-Outlook], Jun 8, 2007
  5. Blue Max

    Blue Max Guest

    Simple! Our original fax folders were located on a separate data partition
    (Drive E:) so that they would be automatically backed up. As such, they
    were preserved during the clean re-install of Vista, which only overwrites
    the primary system partition (Drive C:). Of course, we originally had to
    redirect Fax and Scan to archive and log faxes on Drive E: (using the menu
    illustrated in our last message). So at this point, we are simply trying to
    re-establish the original connection between the original fax archives and
    the new installation of the Fax and Scan program.
    Blue Max, Jun 12, 2007
  6. Simple! to you perhaps, but rather a large amount of information you left
    out. Do not require us to be mind readers. Even this post is quite opaque.
    WFS cannot pick up fax messages from previous installations in its default
    Russ Valentine [MVP-Outlook], Jun 12, 2007
  7. Blue Max

    Mikeyboards Guest

    I finally resolved an issue today that sounds similar. I needed to create a
    new user account due to apparent corruption in my initial one on Vista
    (according to MS Tech Support). I won't go into the details, but once I
    fired up Windows Fax and Scan from within my new user account, I could not
    see the faxes I'd previously sent. But if I now sent a new fax, that would
    of course appear in the Sent Items folder within the program.

    I tracked down the actual file locations of all the sent faxes, which was
    C:\ProgramData\Microsoft\WindowsNT\MSFax\SentItems. In that folder I could
    see all the old faxes as well as the new one. So I couldn't figure out why
    only the new one was visible from within the program. These files all have
    terrifically long names given to them automatically by the software.

    Well, I finally took a good look at the characters in the file names, and
    noticed that all characters were identical up to a certain point (just past
    the last hyphen in the neme), at which point there was a slight difference
    between the old faxes and the new. In my case the new fax had "1008$201"
    while all the old ones had "1005$201". (Then there was a hex string
    following those characters that differed in each case, which were not
    suspicious looking.) So anyway, as soon as I changed the "1005" to "1008" in
    each file name, suddenly these files would appear when I opened the program
    and looked in the Sent Items folder.

    So, if you have a bunch of files whose names start something like
    "S-1-5-21-7747411-" and on and on, look for the first point where the file
    name differs when comparing a fax you are able to see from within Fax and
    Scan and others that you aren't able to see. My guess is if you change the
    character before the $ in the non-viewable files' names to match the
    character in the viewable ones, all will be well.

    Does this help?
    Mikeyboards, Jun 15, 2007
  8. Blue Max

    Mikeyboards Guest

    A bit of further information: The MS Tech Support person who had been trying
    to help me on this issue earlier wrote back to me. (I'd previously written
    with the solution I'd found regarding the file name.) Here's part of what
    he/she said (though I've removed some of my id numbers):

    "For your information, the whole string “S-1-5-21-[other numbers shown
    here]-1005†is the profile ID for your user account. Each number of the
    string can be different among different user accounts, due to the different
    account types, profile types and order.

    We can get a list of all the profile IDs from the following registry
    location. We can open Registry by typing regedit.exe in the search bar and
    press Enter.

    HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/ProfileList

    Mikeyboards, Jun 18, 2007
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