Remote Access 'switching off' - Error 913

Discussion in 'Windows Small Business Server' started by DaveM, Dec 15, 2005.

  1. DaveM

    DaveM Guest

    I have configured SBS Server 2k3 for remote access but can only connect using
    VPN after I run the Remote Access Wizard in the todo list from Server
    Management. The following day if i try to connect again I get a 913 error "A
    Remote Access Client attempted to connect over a port that was reserved for
    Routers only" and i can not resolve this until i run the wizard again, which
    fixes it. I presumed this was an issue with a group policy that was kicking
    in to deny remote access but after searching the policys i can not find
    anything suspect. Any ideas? Anyone had the same issue? I must be missing
    something simple here..
     
    DaveM, Dec 15, 2005
    #1
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  2. Hello Dave,

    Thank you for posting to the SBS Newsgroup.

    I understand the issue to be: when you try to VPN from a Windows XP client,
    you get the following error: error913: A Remote Access Client attempted to
    connect over a port that was reserved for Routers only.

    Per my research, the behavior occurs because the server''s RAS port is not
    configured to accept remote access connections.


    RESOLUTION
    ==========

    To resolve this problem, use the following steps:

    1. Start the Routing and Remote Access administrative tool.

    2. Expand the options under your RAS server''s name.

    3. Click Ports, and then click Properties on the Action menu.

    4. Click the appropriate port (L2TP, Modem, PPTP, LPT1, and so on), and
    then click Configure.

    5. Click to select the "Remote access connections (inbound only)" check
    box, and then click OK.

    6. Click Apply, and then click OK.

    For more information, please see:

    262357 RAS Clients Cannot Connect to Windows 2000 Demand-Dial Router
    http://support.microsoft.com/?id=262357

    [Note]: This KB article also applies to SBS 2K3 Server.

    Hope this information helps! If you have any further questions or concerns
    on this issue, please feel free to let me know. I am glad to be of further
    assistance!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
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    regarding other Microsoft products, you'd better post in the corresponding
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    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
     
    Brandy Nee [MSFT], Dec 16, 2005
    #2
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  3. DaveM

    DaveM Guest

    The port is already configured as you describe - the issue is that clients
    can only get a VPN connection after running the remote access wizard from
    server management. The connection then works fine for a day or so but then
    clients get the 913 error message - the only way i can find to fix this is to
    run the remote access wizard again from server management.

     
    DaveM, Dec 16, 2005
    #3
  4. Hello Dave,

    Thank you for posting back!

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    From the error message, it seems that the PPTP Ports are being occupied by
    other hardware or software. In this case, please help to gather following
    log files for further research. I suggest that you read through all my
    suggestions and then perform the steps.

    1. Please schedule a downtime to perform a clean boot on your server to see
    whether there is any third party software interference:

    a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
    click OK.

    b. In the System Configuration Utility (MSConfig) window, click the
    "Startup" tab.

    c. Click to clear all the check marks from the list box under "Startup".

    d. Click the Services tab, check the "Hide all Microsoft Services" box and
    then click the "Disable All" button to disable the non-Microsoft services.

    e. Click OK to close the MSConfig window. Click Yes when you are asked to
    restart your computer in order to enable the changes.

    f. After restarting, please check whether this issue still exists.

    2. Let's check whether any hardware router or firewall (not only the one in
    front of the SBS server) is blocking TCP Port 1723 and GRE Protocol 47. To
    do so, please see:

    Install PPTP Ping tool from SUPPORT\TOOLS folder in Windows Server 2003 CD.

    a. Please run Pptpsrv.exe on the Windows XP.

    b. Run Pptpclnt.exe [ServerNameorIPaddress] on remote client.

    c. When prompted by Pptpclnt.exe, type some text to send to Pptpsrv.exe,
    and then click Enter.

    You see the text received at the host running Pptpsrv.exe. You then see
    five GRE packets sent from Pptpclnt.exe and received at Pptpsrv.exe.

    d. Repeat steps 1-3, this time running Pptpsrv.exe on a host on Remote
    client and Pptpclnt.exe on a host on the Windows XP in your LAN.

    Provide me with the output for reference.

    NOTE: You should stop the Routing and Remote Access service on the RRAS
    (VPN) server so that PPTPSRV can bind to port 1723.

    3. Please help to gather System Information. To do so:

    a. On the server, go to Start -> Run "msinfo32" (without quotation marks).
    b. Once System Information is up and running, click File and then Save.
    Save the system information to a .nfo file.

    Please send all the files to .

    Please take your time to perform the steps and I am looking forward to
    hearing from you!

    Best regards,

    Brandy Nee

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.



    --------------------
     
    Brandy Nee [MSFT], Dec 19, 2005
    #4
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