Remote assistance between XP and Vista machines

Discussion in 'Windows Vista General Discussion' started by Olumide, Jun 18, 2008.

  1. Olumide

    Olumide Guest

    Hello,

    A friend needs me to help troubleshoot an application on his Windows
    Vista machine. I have an XP machine, and both of happen to use routers
    at home (he lives in a different city), and neither of us have unique
    IP addresses, just local IP addresses and the address of our routers.
    Connecting to each others machines is therefore a bit tricky. I'd
    appreciate help in starting a remote assistance session with him.

    Thanks,

    - Olumide
     
    Olumide, Jun 18, 2008
    #1
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  2. Speaking quite frankly I highly suggest using TeamViewer as an alternative
    to Remote Assistance [RA]. In my experience its much faster and easier to
    use than RA. TeamViewer is free for personal use. Using their connection
    servers you or your friend don't need to worry about opening ports on any
    routers or firewalls your behind.

    http://www.teamviewer.com/index.aspx

    Good luck...

    --

    Al Jarvi (MS-MVP Windows - Desktop User Experience)

    Please post *ALL* questions and replies to the news group for the
    mutual benefit of all of us...
    The MS-MVP Program - http://mvp.support.microsoft.com
    This posting is provided "AS IS" with no warranties, and confers no
    rights...
    How to ask a question
    http://support.microsoft.com/KB/555375
     
    Sooner Al [MVP], Jun 18, 2008
    #2
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  3. The RDP uses TCP port 3389. You need to open that port on the router
    connected to the computer you are trying to access. Then use
    www.whatismyip.com to get the IP address to use for the connection.
     
    pcbutts1 [MS MVP], Jun 18, 2008
    #3
  4. Olumide

    Malke Guest

    I don't usually do "me too" postings, but I want to second that. TeamViewer
    is really, really excellent. Of course if the OP wants it for business, it
    is crazy expensive. But for personal use it is perfect.

    Malke
     
    Malke, Jun 18, 2008
    #4
  5. Olumide

    - Bobb - Guest

    http://www.teamviewer.com/products/screenshots.aspx

    This is a one time - to connect to family to fix PC - use so when I just
    visited ,I see that "TeamViewer is free for private use.", but looks like
    2 versions. Is it right that the 'would-be host' downloads the
    "Supporter Module" package and the client PC downloads "Customer Module" ?
     
    - Bobb -, Jul 1, 2008
    #5
  6. Olumide

    Malke Guest

    The person doing the supporting (you, presumably) downloads and installs the
    Supporter Module. The person getting the support downloads the Customer
    Module, TeamViewerQS.exe. No installation is necessary on the Customer
    Module side; the supported person simply double-clicks the executable and
    reads the ID# and password to the supporter.

    Malke
     
    Malke, Jul 1, 2008
    #6
  7. Olumide

    - Bobb - Guest

    Excellent - thank you.

     
    - Bobb -, Jul 5, 2008
    #7
  8. I have a i-mate PDA which is in XP mode, however, my PC is Vista..
    :eek
    How can I open my documents:sarc: (esp. CONTACTS!!:geek:) that SEEM t
    be unreadable as they look like they are in programming formt!!
    :mad::mad::mad: ALSO... does anyone know how to OPEN FILES that SEEM t
    be in Windows Microsoft, but have a different .PWA no. (you know what
    mean)? :cry: Is there anywhere to get these & how do I sync stuff fro
    my computer to my PDA??? :confused:- that is w'out breaking out & havin
    a nervous breakdown!

    Thanx guys!!! I really, really, hope that s'one can assist who has ha
    similar probs
    Nicole Morell
     
    vampiricvixen, Jul 5, 2008
    #8
  9. Olumide

    Nonny Guest

    Shitcan all the freakin' emoticons. Try to read the above to see why.
     
    Nonny, Jul 5, 2008
    #9
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