Remote Assistance Losing Connection

Discussion in 'Windows Vista General Discussion' started by rickstrand, Apr 18, 2007.

  1. rickstrand

    rickstrand Guest

    I'm attempting to assist another user using Vista Home Premium via Remote
    Assistance from Vista Business. We connect fine and their desktop starts to
    become visible but after about 30 seconds the session is ended. I'm not sure
    what is happening, has anyone experienced something like this?

    Here is the Remote Assitance Log:
    <?xml version="1.0"?>
    <SESSION><INVITATION_OPENED TIME="10:18 PM" DATE="April-14-07" EVENT="A
    Remote Assistance invitation has been opened."/><CONNECTION_ESTABLISHED
    TIME="10:18 PM" DATE="April-14-07" EVENT="A Remote Assistance connection has
    been
    established."></CONNECTION_ESTABLISHED><INCOMING_IP_ADDRESS
    TIME="10:18 PM"
    DATE="April-14-07">xxx.xx.xxx.xx</INCOMING_IP_ADDRESS><CONNECTION_ENDED
    TIME="10:19 PM" DATE="April-14-07" EVENT="The Remote Assistance connection
    has ended."/><INVITATION_CLOSED TIME="10:19 PM" DATE="April-14-07" EVENT="A
    Remote Assistance invitation has been closed."/></SESSION>
     
    rickstrand, Apr 18, 2007
    #1
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