Remote assistance not working with new Live Messenger

Discussion in 'Windows Live Messenger' started by Tim Buktu, Mar 25, 2009.

  1. Tim Buktu

    Tim Buktu Guest

    I downloaded the newest version of Windows Live 2009 from Microsoft today and
    now I cannot connect with remote assistance to help anyone of my friends. In
    Messenger when they ask for assistance it says "friend wants to use the
    Remote Assistance feature with you, but you need to update your version of
    Messenger first. Please go to the Windows Live Messenger update site to
    install the latest version". have the latest version. I asked him for
    remote assista and he accepted and then nothing happened at all at either
    end. No errors... nothing. I tried launching RA from the Start menu and it
    says I do not have Messenger installed. What do I do to fix this problem?
     
    Tim Buktu, Mar 25, 2009
    #1
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  2. Greetings Tim,

    What version of Windows are you using? If you are using Windows XP, what this message
    *should* say (this bug has been punted over and over) is that you need the largest Windows
    Messenger (not Live) installed for Remote Assistance to be functional within Windows Live
    Messenger.

    As such if this is the case, download and install Windows Messenger 5.1:
    http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774

    After that's installed, then you can use RA in Windows Live Messenger, and you can ignore the
    fact you have Windows Messenger 5.1 installed on the system going forwards.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Mar 26, 2009
    #2
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  3. Tim Buktu

    Tim Buktu Guest

    Thanks Jonathon. I actually figured this out after an "aha!" moment I had
    this afternoon. After installing the newest Live version, my old Windows
    messenger started logging itself on without a password and I could not stop
    it from doing so, and I got fed up and uninstalled it. It was two days
    before I needed RA and I couldn;t see whay it wouldn't work and then it hit
    me... the silly thing is looking for the old windows version.... duh! I
    never would have thought that the functionality of that important part of the
    program was left hanging on to the old program that has been obsolete for a
    few years now LOL! thanks for the quick response.
     
    Tim Buktu, Mar 26, 2009
    #3
  4. Hi Tim,

    I know, it's rather silly -- both the incorrect message and the fact that it even needs
    Windows Messenger in the first place. The problem is that RA in XP was designed with the
    assumption that Windows Messenger would be the only application using it in this way, of
    course things changed and so this little odd requirement is still necessary.

    On the plus side, in Vista (and Windows 7) this has all been sorted out.

    --
    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog: http://www.messengergeek.com
    Messenger Resources: http://messenger.jonathankay.com
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
     
    Jonathan Kay [MVP], Mar 27, 2009
    #4
  5. Tim Buktu

    AW Guest

    This appears to be the information that I was looking for.
    Let me summarize:
    In Windows XP, despite Windows Live having the Remote Assistance Function,
    you actually need Windows Messenger installed someplace on the system in
    order for the functionality to work? I guess after you install it you have
    to make sure it doesn't log in itself?

    Are there any other requirements? I have seen some indication in posting
    that the UPnP must be enabled and allowed via Firewall. Is there a post or
    official that details all of the requirements? The reason I ask is that I
    thought for sure my target system had Messenger on it, and since I only see
    the system once per month, I want to try everything I can in the short period
    that I am at that location.

    Thanks!
     
    AW, Apr 2, 2009
    #5
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