Remote Desktop is flaky

Discussion in 'Server Networking' started by Derek Disconnect, Aug 5, 2008.

  1. I hope this is the correct newsgroup. I have tried to hire local computer
    businesses in the area to help configure my network but they have not been
    able to solve my problem. The business that setup my network is no longer in
    business. Now I am trying to solve it myself.
    With Windows XP pro (my work) and home (my house) I remote with windows
    remote desktop to a Windows 2003 server R2 for business purposes (POS
    application that is currently not being used daily because of this problem).
    I can connect but the connection is flaky.
    What I have tried: Installed Keepalives on server and remote computers.
    Changed ISPs except at server location. I have had the ISP at the server
    location tested several times by the ISP. The DSL does not drop the
    connection as often as the remote desktop has to reconnect.
    Any advice on how to proceed? I would like my business to work smoothly on
    POS.
     
    Derek Disconnect, Aug 5, 2008
    #1
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  2. What do you mean by "flaky"?

    That really tells us nothing..

    hth
    DDS
     
    Danny Sanders, Aug 5, 2008
    #2
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  3. When I connect using RD, many times a day the RD screen disconnects and
    reconnects automatically right where I left off. It only stays disconnected
    for about 20 seconds. By checking my event viewer I can see the disconnect
    and reconnect time of the remote printers: How often it disconnects ranges
    from twice in one minute to about three hours.
    My Windows server 2003 setup has a wired linksys router behind he DSL modem.
    Both have port 3389 forwarded to the server. Attached to the router is a
    LAN whose computers run the desired POS application on the server without
    flaw.
    I have also tried disabling the screensaver on the server as well as on the
    group policies with no luck of creating a more stable connection for the
    remote location. I have tried to create a VPN with the router but it
    disables the POS application from the LAN when I assign the IP security
    policy.
     
    Derek Disconnect, Aug 5, 2008
    #3
  4. Derek Disconnect

    Chris M Guest

    Perhaps try this:

    http://www.pingplotter.com/

    I've found it to be very useful to find the source of network issues.
    Run it over the course of a whole day, or a couple of days to gather
    enough data.
     
    Chris M, Aug 5, 2008
    #4
  5. A computer person tried some program similar to www.pingplotter.com. I will
    try it. Thanks for your post.
     
    Derek Disconnect, Aug 5, 2008
    #5
  6. By chance do you have 2 NICs on the computer you are connecting to your
    server with? If so are both active? Are you actually only using one of them?


    hth
    DDS
     
    Danny Sanders, Aug 5, 2008
    #6
  7. Derek Disconnect

    Derek Guest

    the person before used wireshark instead of pingplotter.
     
    Derek, Aug 5, 2008
    #7
  8. Derek Disconnect

    Derek Guest

    I looked in the device manager and it says I have a 3Com EtherLink XL NIC and
    a Broadcom NetXtreme Gb Ethernet controller. So it looks like I only have
    one. You must be suggesting that I need two.
    Thank you Danny.
     
    Derek, Aug 5, 2008
    #8
  9. No I'm not suggesting 2 I have seen symptoms just like you are describing
    when a computer has 2 NICs installed and enabled, and you are actually using
    only 1. The computer has to "find" the connection that leads to the internet
    and hence the delay. Once it finds the correct connection the next request
    has to "find" the internet again. It results in connecting to a site (you
    look over the page) then click on a link and the computer has to "find"
    (10 - 20 second delay) the correct connection again and to the user it
    appears really similar to the description you provided here.

    Is it possible you have a wireless card installed and enabled that is
    automatically connecting to a wireless network?

    Just a shot............

    hth
    DDS
     
    Danny Sanders, Aug 5, 2008
    #9
  10. Actually, for terminal services problems such as this,
    microsoft.public.windows.terminal_services is the best place to post.
     
    Lanwench [MVP - Exchange], Aug 5, 2008
    #10
  11. Derek Disconnect

    Chris M Guest

    Wireshark is a protocol analyser which will let you see the traffic
    coming to/from the machine where it is running, but it won't tell you
    anything about the network beyond that... Pingplotter will.

    They're different tools for slightly different jobs.
     
    Chris M, Aug 6, 2008
    #11
  12. Thank you all for your help. I will post my question in
    microsoft.public.windows.terminal_services. There is no wireless network
    card installed. I'm testing Ping plotter. Thank you
     
    Derek Disconnect, Aug 7, 2008
    #12
  13. Chris, in network connections I see that my cable is unplugged for the 3Com
    EtherLink XL NIC and The one working is the Broadcom NetXtreme Gb Ethernet
    controller. I will disable the unplugged one. You are right, it's just a
    shot, but I will experiment. Thank you for your posts, I found them helpful.
     
    Derek Disconnect, Aug 7, 2008
    #13
  14. I mean Danny.

     
    Derek Disconnect, Aug 7, 2008
    #14
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