Remote host name could not be resolved

Discussion in 'Windows Live Messenger' started by Ronald S. Cook, Dec 15, 2006.

  1. Trying to use WLM for the first time, specifically the Request Remote
    Assistance feature.

    I've tried it a few times witha few different friends and keep getting the
    following error:

    Remote host name could not be resolved

    Any thoughts?

    Thanks,
    Ron
     
    Ronald S. Cook, Dec 15, 2006
    #1
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  2. Greetings Ron,

    Unfortunately Remote Assistance really only has one error message and that's it.

    Usually this just means that it couldn't connect to your contact. In order for it to work,
    any third-party firewalls will probably need to be deactivated unless they're explicitly
    prompting for each connection and if one is using a router, the router must support Universal
    Plug and Play (UPnP) in order for the correct port to be forwarded and external IP address
    obtained.

    You can check your UPnP status by clicking the Tools menu (or pressing Alt-T if the menu is
    hidden), then Options, then Connection category and waiting a few seconds for it to detect
    your connection. Of course, if you're directly connected then UPnP won't be an issue.
     
    Jonathan Kay [MVP], Dec 15, 2006
    #2
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