Remote User having trouble accessing OWA through VPN SBS 2003

Discussion in 'Windows Small Business Server' started by JohnK, Mar 1, 2006.

  1. JohnK

    JohnK Guest

    Hello -

    I work from the road and I just got a new laptop with XP home, service pack
    2. My old laptop was a 2000 Pro machine and on this machine I was able to
    connect to my company's Small Business server through a VPN. I would connect
    to the VPN and then open my Internet Explorer and enter in the address for
    the company main page "http://companypage". I was able to view the company
    web site and access my Outlook through Internet Explorer, no problem. Now I
    can connect to the vpn but I can't access the company internal homepage. It
    tells me I am unable to view it.

    My company runs Small Business Server 2003 and the tech guy tells me that
    they haven't changed anything on the network or to my account. They want me
    to ship my new laptop to them so they can figure out what is wrong. If I do
    that I will not have my "stuff" until next week and that can't happen. I
    need my stuff that contains all my customer info, orders, etc...

    I asked them if it was an Internet Explorer issue and they said they didn't
    know. Oh, I forgot one thing. For the longest time, when I would access
    "http://companyname", it would ask me if I wanted to view some sort of
    certificate. It was annoying so I ended up installing the certificate and
    the message never came up again. Do I have to do something with that?

    Any help is greatly appreciated.
     
    JohnK, Mar 1, 2006
    #1
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  2. JohnK

    Crina Li Guest

    Hi John,

    Thank you for posting in SBS newsgroup.

    From the description, I understand the issue to be: you can not access OWA
    when you VPN to SBS from a laptop. If I have misunderstood your concerns,
    please do not hesitate to let me know.

    Please try to add http://servername to the IE Intranet zone of the laptop
    and try again. You can do so as following:

    1. Start Internet Explorer (if it is not already running).
    2. On the Tools menu, click Internet Options.
    3. Click the Security tab.
    4. Under Select a Web content zone to specify its security settings, click
    Trusted sites, and then click Sites.
    5. In the Add this Web site to the zone box, type http://servername, and
    then click Add.
    6. Click Close, and then click OK.
    7. Try to see if the problem still persists.

    After adding the site to trusted sites, also make sure the following
    options (in Internet Options | Security | Trusted Sites Custom Level) are
    set to either Prompt or Enable:

    - Download Unsigned ActiveX Controls
    - Initialize And Script ActiveX Controls Not Marked As Safe

    Also please check your IE security settings and reset IE related settings
    by performing the following steps.

    1. In Internet Explorer, click Internet Options on the Tools menu.
    2. On the Security tab, select Internet and click "Default Level" to reset
    its security settings.
    3. Do the same thing to the other zones.
    4. Click the Advanced tab, scroll to the bottom. In the Security section,
    click to check the "Do not save encrypted pages to disk" check box.
    5. On General tab, click Delete Files and Delete Cookies to clear IE cache.
    6. Click OK.
    7. Click Internet Explorer and reopen it. Then check if this issue
    persists.

    If it does not work, please help me collect the following information:

    1. Get ipconfig/all results of SBS and laptop after VPN being created.
    2. What is the detailed error message when you access OWA?
    3. Have you added the laptop to the SBS domain?
    4. Please compare the IE settings of your old laptop with the new laptop to
    see if there is any difference.

    Thanks for your time and I look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

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    --------------------
    | Thread-Topic: Remote User having trouble accessing OWA through VPN SBS
    2003
    | | From: "=?Utf-8?B?Sm9obks=?=" <>
    | Subject: Remote User having trouble accessing OWA through VPN SBS 2003
    | Date: Wed, 1 Mar 2006 08:01:29 -0800
    || Newsgroups: microsoft.public.windows.server.sbs
    ||
    | Hello -
    |
    | I work from the road and I just got a new laptop with XP home, service
    pack
    | 2. My old laptop was a 2000 Pro machine and on this machine I was able
    to
    | connect to my company's Small Business server through a VPN. I would
    connect
    | to the VPN and then open my Internet Explorer and enter in the address
    for
    | the company main page "http://companypage". I was able to view the
    company
    | web site and access my Outlook through Internet Explorer, no problem.
    Now I
    | can connect to the vpn but I can't access the company internal homepage.
    It
    | tells me I am unable to view it.
    |
    | My company runs Small Business Server 2003 and the tech guy tells me that
    | they haven't changed anything on the network or to my account. They want
    me
    | to ship my new laptop to them so they can figure out what is wrong. If I
    do
    | that I will not have my "stuff" until next week and that can't happen. I
    | need my stuff that contains all my customer info, orders, etc...
    |
    | I asked them if it was an Internet Explorer issue and they said they
    didn't
    | know. Oh, I forgot one thing. For the longest time, when I would access
    | "http://companyname", it would ask me if I wanted to view some sort of
    | certificate. It was annoying so I ended up installing the certificate
    and
    | the message never came up again. Do I have to do something with that?
    |
    | Any help is greatly appreciated.
    |
     
    Crina Li, Mar 2, 2006
    #2
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