Remote webspace logging off.

Could someone please advise me on why people are logged out of their remote
workspaces. We have multiple sites connecting via a VPN to a server. Some of
the people are complaining that they are logged out of their online diaries
after a certain amount of time. Is it simply a matter of changing a setting
to keep them logged on. It's strange because we have not changed any
settings, and only some people are logged off, whereas others stay connected.
Help someone!!!

 

Like Cris Said you are talking Apples and Oranges.
-------------------------------------------------------------------
On VPN Before Connection on each user go to "Properties"
Default is 10 Min time out. (Have User Increase to 20mins)
I don't recommend very long on this 20min IMO is about the Max it should
be.
-------------------------------------------------------------------

On RWW.

Global RWW Time out Settings on the SBS 2003 server are here!

The time out values (in minutes) are configured in the registry, at:

HKLM\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\PublicTimeOut

HKLM\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\TrustedTimeOut

The PublicTimeOut is used when the user checks the box for "I'm using a
public or shared computer" on the RWW logon page.

The TrustedTimeOut is used when the user unchecks this checkbox.
By default,

PublicTimeOut is 20
TrustedTimeOut is 120

Russ

--

Russell Grover
Microsoft Certified Gold Partner
Microsoft Certified Small Business Specialist.
MCP, MCPS, MCNPS, (MCP-SBS)
Remote SBS2003 Support
http://www.SBITS.Biz

 

Hello Nick,

Thank you for posting here. Let's thank Russ for the input.

According to your description, I understand that on RWW users will log out
their session after a certain amount of time. If I have misunderstood the
problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

Please check the following settings:

I. TSweb timeout
====================
1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event you
need to revert quickly.
2. Edit tsweb.aspx with notepad.
3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout" (without
the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds
/ 120%>. Change the value to the actual time out or no more than 240 as
testing with values over 240 result in the connection failure.
4. Save the changes in the file and exit notepad.
5. Restart the IIS Service or restart the SBS Server.

II. Remote Web Workplace timeout:
======================
The time out values (in minutes) are configurable in the registry, at:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
ublicTimeOut
REG_DWORD: 20 (Default)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
rustedTimeOut
REG_DWORD: 120 (Default)

The PublicTimeOut is used when the user checks the box for "I'm using a
public or shared computer" on the RWW logon page. The TrustedTimeOut is
used when the user unchecks this checkbox. You can change the time out
settings here.

III. ASP.NET timeout
======================
Edit the C:\inetpub\remote\web.config file.
Look for line:
<forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
path="/" timeout="120" />
timeout = value in minutes of your largest timeout value.

The default timeout in SBS 2003 is 120 minutes.

IV. IIS timeout:
=======================
1. Go to Server Management -> Advanced Management -> Internet Information
Server.
2. Expand [Server Name] -> Web Sites -> Default Web Site.
3. Right click Remote and choose Properties, in Virtual Directory tab,
click the Configuration button and select the Options tab, modify the
session timeout settings. The Default Session timeout in SBS 2003 is 120
minutes.

V. ISP timeout:
=======================
The ISP may have some session timeout settings, please contact your ISP to
check it.

VI. Router timeout:
========================
As I know, some router or ADSL modem will have session timeout
configuration options, please try to contact your hardware vendor to check
it.

VII. VPN connection timeout:
=======================
How do you setup the VPN connection between remote clients and SBS? Please
check the timeout setting of your VPN connection.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Please try to access the RWW from SBS itself, then test this issue.

2. Does the disconnection happen after a while of idle time?

3. Do you get any error when the session logoff?

4. Gather MPS network report on SBS:

a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

b. Run MPSRPT_NETWORK.exe on the server box.

c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.

d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\

e. Send the .cab file directly to me at

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote webspace logging off.
| thread-index: Acf21raDpFDnMS+1Qru5FSnZsodn5w==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Tmljaw==?= <>
| Subject: Remote webspace logging off.
| Date: Fri, 14 Sep 2007 06:54:04 -0700
| Lines: 7
| Message-ID: <>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63007
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Could someone please advise me on why people are logged out of their
remote
| workspaces. We have multiple sites connecting via a VPN to a server. Some
of
| the people are complaining that they are logged out of their online
diaries
| after a certain amount of time. Is it simply a matter of changing a
setting
| to keep them logged on. It's strange because we have not changed any
| settings, and only some people are logged off, whereas others stay
connected.
| Help someone!!!
|

 

Sorry, that was a bit of a ramble. All the users in question connection via
VPN

 

Cheers guys, I'm going have a look through the stuff you've kindly suggested
today and I'll get back if it solves the problem

Cheers

Nick

 

Hello Nick,

Thank you for your update.

If the issue only happen on VPN clients, please take more care to check the
VPN timeout settings.

Does the VPN stop when the RWW session log off? Can you access other
resource on SBS after the RWW log off?

I hope everything is going well.

If there's anything unclear, please do not hesitate to let me know.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote webspace logging off.
| thread-index: Acf4/xJfWW7YlIJ0RQOjmbCMADNasQ==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?Tmljaw==?= <>
| References: <>
<KdECLPP#>
| Subject: RE: Remote webspace logging off.
| Date: Mon, 17 Sep 2007 00:48:01 -0700
| Lines: 187
| Message-ID: <>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63423
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Cheers guys, I'm going have a look through the stuff you've kindly
suggested
| today and I'll get back if it solves the problem
|
| Cheers
|
| Nick
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Nick,
| >
| > Thank you for posting here. Let's thank Russ for the input.
| >
| > According to your description, I understand that on RWW users will log
out
| > their session after a certain amount of time. If I have misunderstood
the
| > problem, please don't hesitate to let me know.
| >
| > Based on my research, I suggest we try the following steps to see if we
can
| > resolve this issue:
| >
| > Please check the following settings:
| >
| > I. TSweb timeout
| > ====================
| > 1. Make a copy of the C:\InetPub\Remote\tsweb.aspx file in the event
you
| > need to revert quickly.
| > 2. Edit tsweb.aspx with notepad.
| > 3. Search for "MsRdpClient.AdvancedSettings2.MinutesToIdleTimeout"
(without
| > the quotation marks) with a value of "= <%=rapLinks.timeoutSeconds
| > / 120%>. Change the value to the actual time out or no more than 240 as
| > testing with values over 240 result in the connection failure.
| > 4. Save the changes in the file and exit notepad.
| > 5. Restart the IIS Service or restart the SBS Server.
| >
| > II. Remote Web Workplace timeout:
| > ======================
| > The time out values (in minutes) are configurable in the registry, at:
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\P
| > ublicTimeOut
| > REG_DWORD: 20 (Default)
| >
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\RemoteUserPortal\T
| > rustedTimeOut
| > REG_DWORD: 120 (Default)
| >
| > The PublicTimeOut is used when the user checks the box for "I'm using a
| > public or shared computer" on the RWW logon page. The TrustedTimeOut is
| > used when the user unchecks this checkbox. You can change the time out
| > settings here.
| >
| > III. ASP.NET timeout
| > ======================
| > Edit the C:\inetpub\remote\web.config file.
| > Look for line:
| > <forms name="RemotePortalAuth" loginurl="logon.aspx" protection="All"
| > path="/" timeout="120" />
| > timeout = value in minutes of your largest timeout value.
| >
| > The default timeout in SBS 2003 is 120 minutes.
| >
| > IV. IIS timeout:
| > =======================
| > 1. Go to Server Management -> Advanced Management -> Internet
Information
| > Server.
| > 2. Expand [Server Name] -> Web Sites -> Default Web Site.
| > 3. Right click Remote and choose Properties, in Virtual Directory tab,
| > click the Configuration button and select the Options tab, modify the
| > session timeout settings. The Default Session timeout in SBS 2003 is
120
| > minutes.
| >
| > V. ISP timeout:
| > =======================
| > The ISP may have some session timeout settings, please contact your ISP
to
| > check it.
| >
| > VI. Router timeout:
| > ========================
| > As I know, some router or ADSL modem will have session timeout
| > configuration options, please try to contact your hardware vendor to
check
| > it.
| >
| > VII. VPN connection timeout:
| > =======================
| > How do you setup the VPN connection between remote clients and SBS?
Please
| > check the timeout setting of your VPN connection.
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Please try to access the RWW from SBS itself, then test this issue.
| >
| > 2. Does the disconnection happen after a while of idle time?
| >
| > 3. Do you get any error when the session logoff?
| >
| > 4. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe on the server box.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote webspace logging off.
| > | thread-index: Acf21raDpFDnMS+1Qru5FSnZsodn5w==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From: =?Utf-8?B?Tmljaw==?= <>
| > | Subject: Remote webspace logging off.
| > | Date: Fri, 14 Sep 2007 06:54:04 -0700
| > | Lines: 7
| > | Message-ID: <>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:63007
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Could someone please advise me on why people are logged out of their
| > remote
| > | workspaces. We have multiple sites connecting via a VPN to a server.
Some
| > of
| > | the people are complaining that they are logged out of their online
| > diaries
| > | after a certain amount of time. Is it simply a matter of changing a
| > setting
| > | to keep them logged on. It's strange because we have not changed any
| > | settings, and only some people are logged off, whereas others stay
| > connected.
| > | Help someone!!!
| > |
| >
| >
|