Removing a Spyware program

Discussion in 'Windows Vista Performance' started by Capt P. F. Voshell, Oct 1, 2007.

  1. I downloaded AdwareAlert and ran it. It has some problems and will not run
    correctly. I have been trying to remove it, but it stops everytime at the
    following: "Cannot stop antispyfilter" open service, access is denied.
    Adware personnel are of little or no use. They have sent me a cmd program
    that does not work. I have attempted to use the cmd function "sc stop
    antispyfilter", but it comes back with, "open service, failed 5: access is
    denied".
     
    Capt P. F. Voshell, Oct 1, 2007
    #1
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  2. Capt P. F. Voshell

    Thanatos Guest

    Hi

    Did you run the cmd function as administrator ?
     
    Thanatos, Oct 1, 2007
    #2
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  3. Capt P. F. Voshell

    Malke Guest

    You are infected with some version of the Virtumonde trojan which you
    got when you downloaded and installed a rogue antispyware program.

    Because you have Vista, not all removal tools/techniques will work for
    you. A better solution is for you to go to one of the specialty forums
    listed below (in no particular order) to get guided expert help.

    http://aumha.org/downloads/hijackthis.zip
    http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Merijn
    http://www.bleepingcomputer.com/forums/index.php?showtutorial=42 -
    another tutorial
    http://aumha.net/ - Click on the HijackThis forum. Read the announcement
    and the stickies *first*.
    http://www.atribune.org/forums/index.php?showforum=9
    http://aumha.net/viewforum.php?f=30
    http://www.bleepingcomputer.com/forums/forum22.html
    http://castlecops.com/forum67.html
    http://www.dslreports.com/forum/cleanup
    http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
    http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html

    And for future reference, Safe Hex:

    http://www.wilderssecurity.com/showthread.php?t=27971 - So How Did I Get
    Infected Anyway?
    http://www.getsafeonline.org/
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://www.claymania.com/safe-hex.html
    http://www.aumha.org/a/parasite.htm - The Parasite Fight
    http://msmvps.com/blogs/harrywaldron/archive/2006/02/05/82584.aspx - MVP
    Harry Waldron - The Family PC - How to stay safe on the Internet
    http://www.spywarewarrior.com/rogue_anti-spyware.htm - Eric Howes on
    Rogue Antispyware Programs


    Malke
     
    Malke, Oct 1, 2007
    #3
  4. I should be at administrator level. I don't know how to change it from
    (c:\users\phil)
     
    Capt P. F. Voshell, Oct 1, 2007
    #4
  5. Capt P. F. Voshell

    Dave Guest

    Even if you have an administrator account, you don't any more power than a
    normal user.

    To run the program, first open a cmd window, with elevated authority.
    Start - All Programs - Accessories
    right-click on Command Prompt, select "Run as Administrator"

    now run the command they told you to.
     
    Dave, Oct 1, 2007
    #5
  6. I think Malke hit it on the head.
    I was able to remove antispyfilter by booting in protected w/o drivers.
    After take, I removed the program with ms removal.
    I still think I have some sort of application (Virtumondo), but as to yet
    have not been able to identify and find.
    Thanks for your help.
     
    Capt P. F. Voshell, Oct 1, 2007
    #6
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