Removing a Spyware program

Discussion in 'Windows Vista Performance' started by Capt P. F. Voshell, Oct 1, 2007.

  1. I downloaded AdwareAlert and ran it. It has some problems and will not run
    correctly. I have been trying to remove it, but it stops everytime at the
    following: "Cannot stop antispyfilter" open service, access is denied.
    Adware personnel are of little or no use. They have sent me a cmd program
    that does not work. I have attempted to use the cmd function "sc stop
    antispyfilter", but it comes back with, "open service, failed 5: access is
    Capt P. F. Voshell, Oct 1, 2007
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  2. Capt P. F. Voshell

    Thanatos Guest


    Did you run the cmd function as administrator ?
    Thanatos, Oct 1, 2007
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  3. Capt P. F. Voshell

    Malke Guest

    You are infected with some version of the Virtumonde trojan which you
    got when you downloaded and installed a rogue antispyware program.

    Because you have Vista, not all removal tools/techniques will work for
    you. A better solution is for you to go to one of the specialty forums
    listed below (in no particular order) to get guided expert help. - HijackThis tutorial by Merijn -
    another tutorial - Click on the HijackThis forum. Read the announcement
    and the stickies *first*.

    And for future reference, Safe Hex: - So How Did I Get
    Infected Anyway? - The Parasite Fight - MVP
    Harry Waldron - The Family PC - How to stay safe on the Internet - Eric Howes on
    Rogue Antispyware Programs

    Malke, Oct 1, 2007
  4. I should be at administrator level. I don't know how to change it from
    Capt P. F. Voshell, Oct 1, 2007
  5. Capt P. F. Voshell

    Dave Guest

    Even if you have an administrator account, you don't any more power than a
    normal user.

    To run the program, first open a cmd window, with elevated authority.
    Start - All Programs - Accessories
    right-click on Command Prompt, select "Run as Administrator"

    now run the command they told you to.
    Dave, Oct 1, 2007
  6. I think Malke hit it on the head.
    I was able to remove antispyfilter by booting in protected w/o drivers.
    After take, I removed the program with ms removal.
    I still think I have some sort of application (Virtumondo), but as to yet
    have not been able to identify and find.
    Thanks for your help.
    Capt P. F. Voshell, Oct 1, 2007
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