Repeating Automatic Update KB920872

Discussion in 'Windows Update' started by norminnj, Sep 17, 2006.

  1. norminnj

    norminnj Guest

    After installing KB920872 (it states that it was installed successfully), it
    downloads again and keeps repeating after each install. The log indicates
    there was an error during the install even though it appeared to install
    sucessfully. Any solutions.

    norminnj, Sep 17, 2006
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  2. norminnj

    thecreator Guest

    Hi Norm,

    Go to and download the current BelArc Advisor 7.2a and install it. Once installed, it gives you information about your computer and checks the Hotfixes. If it doesn't install properly, it tells you.

    If it fails verification by BelArc click on Details. Download from the IT Professional Site it references.
    thecreator, Sep 17, 2006
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  3. norminnj

    MFEMF Guest


    I have the same problem and I am looking for help also. In the meantime I
    have made sure it is installed and I have gone into windays update an
    expanded the update by clicking on the + sign and then checked the box
    telling it not to notify about this update again. I have emailed Microsoft
    help and support and am waiting on a reply. When and if I get any info I will
    post again.

    You might like to look at my posts on this site:
    MFEMF, Sep 17, 2006
  4. norminnj

    brodon Guest

    brodon, Sep 17, 2006
  5. norminnj

    brodon Guest

    I have the same problem except it says I have downloaded successfully. 13
    times! anyone have a solution?
    brodon, Sep 17, 2006
  6. norminnj

    joepasc Guest

    Same problem here. There must be quite a few. I am shutting off update for a
    week. They will probably have it fixed by then
    joepasc, Sep 18, 2006
  7. norminnj

    Dodgemom Guest

    I'm having the same problem. I've installed it so many times it's not funny.
    I even uninstalled it then reinstalled but same thing, keeps telling me I
    need to install it. I went to Microsoft update and told it not to show it
    again. Anyone finding out how to fix this I sure would love to know.
    Dodgemom, Sep 18, 2006
  8. Open Add/Remove Programs in the Control Panel.
    Is KB920872 listed ? If yes, then uninstall it.
    Follow these steps as laid out by Eric Brodish, MS :
    and save to the C:\ drive

    NOTE: There is a space between the last e and the /

    If it is not listed in Add/Remove Programs, then show hidden files,
    folders, and system files:,,4155-1916458,00.html

    Using Windows Explorer, navigate to the WINDOWS directory (folder)
    Open the $NtUninstallKB920872$ folder and then the spuninst folder
    Run spuninst.exe to remove the incorrectly installed update
    Then follow Eric's steps as laid out above.

    MowGreen [MVP 2003-2006]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Sep 18, 2006
  9. norminnj

    antioch Guest

    Now give MS some aggravation -
    Assistance from MS Support
    Use the email option.
    Telephone is free
    antioch, Sep 19, 2006
  10. norminnj

    Dodgemom Guest

    Followed exactly what you wrote, didn't work. I still have it waiting to be
    installed. Next idea please.

    Dodgemom, Sep 19, 2006
  11. norminnj

    joepasc Guest

    Yes, I fixed mine. Here is how. Go down to the message by the author MOE
    GREEN. Follow his directions very carfully. It works.
    joepasc, Sep 19, 2006
  12. Was it listed in ARP ? Did you have to uninstall it from
    $NtUninstallKB920872$ ?
    Did you place the file in the Root Drive ( usually C:\, but *not* always
    the Root ) ?
    Your the first poster that this method did not work with so, details,

    MowGreen [MVP 2003-2006]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Sep 19, 2006
  13. norminnj

    Dodgemom Guest

    I uninstalled from ARP, installed as you stated, dl via link, with it being
    on my C drive. It installs just fine from run but doesn't stop the shield
    from telling me I have updates to install shortly there after. This very
    same one too. I used the other method to uninstall and reinstall using run
    and get the exact same results. Each time it installs. Each time I get the
    shield telling me updates waiting. I have rebooted also after install.

    Dodgemom, Sep 19, 2006
  14. Contact me via email at
    (Addy munged, but I know you'll figure it out ;)
    I'll give you an email addy to contact someone at MS.

    MowGreen [MVP 2003-2006]
    *-343-* FDNY
    Never Forgotten

    MowGreen [MVP], Sep 20, 2006
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