Right click stops working/New tabs stop working/Menu bar disappear

Discussion in 'Internet Explorer' started by zookeeperX, Nov 18, 2007.

  1. zookeeperX

    zookeeperX Guest

    IE7 NASTY ISSUES with Vista Home Premium

    Okay, as many, once I'm online for one thing... one leads to two and then
    five --- ending up with quite a few tabs or a few windows open. At a certain
    point.... BAM!!!....all sorts of issues start occuring computer-wide only
    after originating from problems with ie7.

    At this "certain point", the following happens:
    #1: I can no longer right click within ie7. And once it starts there, I can
    no longer right click anywhere anywhere (desktop, etc).

    #2: I'll click on a new tab and it just won't happen. It tries to, I can
    see a quick shadow of the attempt (sometimes) but it just won't happen. Even
    if I choose new tab from the file menu - nope, ain't gonna happen. New window
    attempt also doesn't happen.

    #3: Not always initially, but the ie7 menu bar disappears. Oh, it shows
    it's still clicked on to show but nothing shows. And, at times, the menu bar
    still shows but won't let me click on it. Again, this only happens after new
    tab/right click stops working.

    #4: Maybe a non-issue? But many times just clicking a link takes 2 or more
    clicks to "make it happen" // to "speed up the connection" -- otherwise it
    sits in la la land again just thinking away (attempting to connect). I've a
    fast connection, so I know it's not on my end and usually (after the 2+
    clicks) not to be on the hosting end either. My old computer never cried at
    me like this either.

    Closing ie and then reopening it doesn't help either.... it's still stuck in
    la la land. As is the rest of my computer. Many times, once the right click
    goes in ie, I can't access task manager --- so I'm stuck with a hard
    shutdown. And I hate hard shutdowns, as does the computer too.

    I've begun to "delicately" surf, careful to bkmrk pgs or open just a very
    few tabs/windows - but it seems as though maybe it's the amount of time I
    spend in ie7 perhaps, because I'll start to experience the same issues at
    some point or another still. I've seen only a few posts (no official MS
    support posts however) regarding the same problem(s) and have yet to see any
    answer or applicable answer to my situation.

    I'm on a 3 day old new laptop running Vista Home Premium. No new software
    installed by me (only factory Dell). No malicious anything onboard (scanned,
    etc). I initially rec'd a defective laptop first from Dell and it too
    experienced the same problems until I reformatted the drive and did a basic
    dwnload and install of ie7 just to get thru until the replacement laptop
    arrived. All flew along smoothly in that instance. And now, sadly, here I am
    with new laptop #2 and have the same ie7 issues that I originally had. I've
    kept the computer clean and am at my wits end as to what's up.

    One last thought, I know technology advances but you'd think it would in a
    good way...... in Win98, IE5 (i think, comp died don't remember) - I could
    open windows until the cows came home.... never an issue, and allowed me to
    happily surf/research away. So, there must be something up eh?

    Can anyone help? Suggest anything? I'd be mighty thankful to someone out
    there who has the answer(s).
    Basic Comp Specs:
    2.0 gHz Intel processor, 4GB RAM (more than enough uumphh one would think)

    PS: I'm 15+ years computer-intelligent, so I hope it ain't just me. I do
    know that I'm not alone as I mentioned the few prior posts I've seen. I would
    be curious as to if it's a DELL thing (something they install) but no prior
    post mentioned if they were on a DELL computer.

    Thanks in advance for any help/thoughts/replies....
    - zookeeperX
    zookeeperX, Nov 18, 2007
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  2. zookeeperX

    Jay Cee Guest

    I have the same rightclick problem since very recently on IE7-XP Home SP2
    but in my case a restart will repair the bug until next time. I posted here
    about this before but got no reply.
    Jay Cee, Nov 19, 2007
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  3. I know of three causes for the vast majority of such problems:
    1. Incompatible add-ons: What if you right click the IE icon on the desktop
    and choose Start Without Add-ons?
    Or go to Start | All Programs | Accessories | System Tools | Internet
    Explorer (No Add-ons).

    2. Tools | Internet Options | Advanced
    Scroll to the bottom and click Reset Internet Explorer Settings. See this
    article first:
    How to use Reset Internet Explorer Settings (RIES):

    3. Malware already installed on the computer: Help with malware
    All MS-MVP Sites.

    Unexplained computer behavior may be caused by deceptive software.

    So How Did I Get Infected Anyway?
    For quite a few people it's by installing programs like Messenger Plus,
    whose ads for
    malware don't identify the malware as such and try to convince you that you
    owe it to the author. See also:
    Don't ever do a "default" install of anything. Always choose Custom and see
    what else is being carried along. Don't install any extras you're not sure

    You might also try the steps here:
    "Internet Explorer stops responding, stops working, or restarts"
    Frank Saunders MS-MVP IE,OE/WM, Nov 19, 2007
  4. zookeeperX

    Jay Cee Guest

    I checked IE7 as you advised. It's running with no add-ons. Also I have not
    installed anything recently. And I have no reason to suspect any malware
    that McAfee Enterprise would not detect. And I don't surf bad sites, only
    sites I know. My PC is a 2002 Compaq that will be replaced with a new one
    (with Vista) in a couple weeks but IE7 will still be there!

    Jay Cee, Nov 19, 2007
  5. zookeeperX

    zookeeperX Guest

    Frank, thank you for the reply. I bumped into you earlier in my search for
    similar issues.

    While I thank you for your input, I'd read exactly what you say here and
    none of it applied. I had also been to most of the ms sites you mention
    before I found this forum and still, nothing applied. The computer is brand
    new from a reputable company and I've installed not 1 thing yet, not even an
    IE add-on. Hell, I haven't installed my mouse, soundcard, or even MS Office
    yet. I wouldn't expect any malware installed by Dell..... and..... since I
    had the same issues on defective laptop #1, I know it's got to be something
    within IE (or Vista? though doubtful).

    However, the add-on scenario that both you and ms support pgs mention did
    come to mind after my initial post here. I then did decide to look at my
    add-ons, not expecting anything but the basic IE norm (Flash, Java, etc). The
    last thing I expected to see was a Dell add-on in IE -- so, it's now been
    disabled and I'm holding my breath. Hopefully that does the job.... otherwise
    I'll need to be banging on the MS front door for further help.

    Thanks again,
    zookeeperX, Nov 19, 2007
  6. zookeeperX

    zookeeperX Guest

    Hey Jay,

    While checking around the support sites, I did see a note about "updating
    IE" and if you did, at the same time something about checking the box to
    include "malware blahblah". MS said to redo update and UNcheck malware box. I
    think Frank may have the link below. If not, just check around the ms site
    for updating IE, malware.

    As I haven't had the need to update (nor time, nor desire), It didn't apply
    to me but I was willing to give it a shot doing as MS said to do. Who knows,
    might work for you... just as a last ditch effort? Or perhaps a complete
    uninstall and then a full re-install (without that malware stuff). And who
    knows, I'm still holding my breath.... for all I know that's my next step
    too. It's all I can think of at this point.

    Good luck, keep us up to date


    zookeeperX, Nov 19, 2007
  7. (cross-post added to Vista Perf & Maint)

    Start looking periodically at any statistics for your iexplore.exe task(s).
    E.g. use Task Manager's Processes tab (with all statistics in effect)
    or use Process Explorer (similarly modified). Your symptoms can be
    caused by resource shortages. One specific example is if GDI Objects
    gets over 9,000 the symptoms you list would start occurring. You can find
    further discussion involving this detail by searching for that string (in quotes)
    using the web interface to newsgroups that you are using.

    E.g. press Alt-7, type "GDI Objects" and then press Enter:


    and after this post this thread will be added to those results. ; )

    BTW although most of the references to GDI Objects in those threads
    were initiated by me and several of their OP were specifically referring
    to their symptoms while using Vista, I don't use Vista. Therefore I have
    added a cross-post to a Vista newsgroup to try to make sure that you can
    get Vista-specific responses.


    Robert Aldwinckle
    Robert Aldwinckle, Nov 19, 2007
  8. zookeeperX

    Sandy Guest

    I have encountered the same problems. At least for now I have found the
    simplest solution to be to "log off" and then immediately log back on. That
    seems to clear the buffers or whatever and it only takes a few seconds.
    Sandy, Nov 20, 2007
  9. zookeeperX

    zookeeperX Guest

    You guys are just great! I decide to pop in and voila, a couple more thoughts
    from folks! Thank you!

    You offer great thoughts, and I have sort of already gone there myself. You
    see.... hadn't even installed the mouse yet, we're talking touchpad. Sooo,
    bluetooth mouse installed today and still a funky issue. Sadly, no port
    problems which would, as you said, corner the bad guy with no where to run.
    Aaah.... but thank you again for taking the time.

    Many thanks,
    -z.... who's twice clicking her days away

    zookeeperX, Nov 20, 2007
  10. zookeeperX

    zookeeperX Guest

    Wow.... God spoke!
    I hope.
    God, I really hope.
    I will have to get back to you (this post) after a bit of playing around and
    following your instructions to the "T". Thank you, thank you.

    As of now, I haven't spent enough play time online to see if my disabling of
    the Dell add-on in IE has made a difference. I will do so tonight, and if it
    hasn't...... well, I think God may have spoken. In fact, Task Manager has
    just been opened and I'm watching it like a hawk. The last thing I'm thrilled
    about, is if you are right.... then why did I just drop $2500 for a
    resource-incapable machine?!?!?!!

    BTW, thanks for the cross-posting... if it can help myself or anyone else,
    then hallelujia :)

    Thanks again,

    zookeeperX, Nov 20, 2007
  11. zookeeperX

    zookeeperX Guest

    Well, now that's a real good thought, but it still leaves me having to
    save/attempt2bookmark/print pages.... again, causing frustration and
    backtracking my time which I'd rather not do.

    I will keep it in mind if IE gets cranky on me when I'm less involved and
    can afford the loss.

    It is a great work-around idea; thank you!


    zookeeperX, Nov 20, 2007
  12. zookeeperX

    zookeeperX Guest

    Hey Robert,

    I'm over here in the search for GDI Objects" where you said to check.
    Wow, absolutely amazing. I must offer soooo many thanks for directing me
    here as I would have NEVER ended up here on my own searching for my problems.

    What an amazing little place.... full of so much info; it's great!!
    Thank you, thank you. I owe you one but could probably never pay up ;)

    PS: to all who catch this/my orig post (here in GDI-land) - it was
    cross-posted here to help anyone who might need help. As mentioned prior,
    Nothing GDI-related came up regarding my problems ....so, please know I'm not
    trying to override any wonderful pertinent info found in the below posts
    (search "GDI Objects"). I just couldn't find any info and decided to post my
    own 'help me please'.... what can I say..... I had a moment.

    And to all who find this post wherever you are in this overwhelming site; it
    you've read this due to similar issues, as Robert said - click here:

    You'll be amazed. learned, and perhaps scratching your head just a little
    bit less. Not all info may apply, but I promise - you walk away having
    learned something.

    Thank you again Robert.... whether all or any might apply to me (still
    testing ;).... you be my man!

    Take care,

    zookeeperX, Nov 20, 2007
  13. zookeeperX

    PA Bear Guest

    Please post all replies to this thread.

    In a later reply, you imply that you upgraded to Vista. What version of
    Windows had you been running? Did #1 and #4 exist prior to the upgrade?

    Did you use the Vista Upgrade Advisor prior to upgrading?

    What security applications (i.e., anti-virus; anti-spyware; third-party
    firewall) are installed? Assuming they were installed prior to the upgrade,
    were any of them enabled (running) during the upgrade process?
    PA Bear, Nov 20, 2007

  14. Not really. Use the option in the Alt-F4 dialog which says that you want
    to try to restart all those same pages the next time you open IE.


    Robert Aldwinckle, Nov 20, 2007
  15. (not cross-posted)

    Subject: **UPDATE** IE7 Right click/New tabs/Menus Issues **UPDATE**
    Date: Tue, 20 Nov 2007 02:25:01 -0800
    Newsgroups: microsoft.public.internetexplorer.general


    Notice that I was only pointing out that GDI >9000 can cause the same
    symptoms that you are reporting. It is one example of a more general
    issue of resource shortage (which may be due to inefficient programming
    or bugs (e.g., in the form of leaks) or just a lack of tuning needed to adapt
    for a particular user's extraordinary needs.).

    So, are any of the other numbers changing dramatically?
    Try taking note of the numbers for whatever set of tabs you have
    at that time. For this I think there are better tools than TM but
    I suppose you could try using Alt-PrintScrn and saving however
    many rightscrolls it would take to capture them all into a Clip Book.
    (Assuming Vista still has clipbrd.exe to Run... but hopefully something
    even better?) In fact for this case you could ignore cumulative statistics
    such as page faults and I/O counts which could reduce the number of
    screens you would have to capture.

    Hmm... I just checked in Process Explorer's Help. It has a feature
    which might be simpler than the proposed ClipBook idea. Supposedly
    once you have selected your iexplore.exe process it could be just as
    easy as pressing Ctrl-s... then finding the saved file and opening it
    with Notepad. (Seems to work.)

    When you choose File|Save Process Explorer saves the contents of
    the Process and lower pane, if it is showing, as a tab-delimited text file.

    Another option which would be more work to set up but which would ultimately
    be more useful for comparing the statistics from multiple instances would be
    to use PerfMon to keep a log of the equivalent statistics we are interested in.
    And again, if there are any better tools now in Vista someone else is going
    to have to point them out to you.

    So, however you do it (even manually using Notepad <w>) get some numbers
    and then close your IE window, using the option which says that you want to
    reopen the same set of tabs the next time you start it again. Then compare
    the set of statistics for the new instance of the browser with the saved set.
    If you had a leak in the first instance it would probably be apparent as a much
    lower statistic in the second instance (e.g. not necessarily GDI Objects).

    BTW from the above search it looks as if you and WayneF could start commiserating:

    Subject: Re: IE uses too many GDI Objects (Slows PC)
    Date: Mon, 22 Oct 2007 09:35:28 +0200
    Newsgroups: microsoft.public.internetexplorer.general


    Interesting that you can go to 9,900 GDI objects yet if i get to 6,000
    ..... the computer is basically useless ....

    FWIW I think that in spite of the thread's Subject that GDI Objects
    may not be the issue.

    Hmm... that poster was using XP but found an article which apparently
    still applies to Vista too...


    You're welcome. Good luck.

    Robert Aldwinckle, Nov 20, 2007
  16. zookeeperX

    Leisereiter Guest

    I got the same problem.
    My values for the GDI-Objects are about 4500.

    I recognized that everytime i get the problem with not right-clicking, my
    value for the user-objects is nearly 4000, but never hits or crosses this
    line, whatever i do.

    Is it possible, that the user-objects are also relatet to this problem?
    Leisereiter, Nov 20, 2007
  17. zookeeperX

    zookeeperX Guest

    Sorry for the new post (11-20-07) PA Bear... I just thought it might get a
    bit jumbled and missed here in this thread. I will repost that info here
    following this reply. Again, just in case it helps anyone else..... not to
    eat up server space, but only to be anally complete <eg>.

    Re your msg below. You must have me confused with someone else. I did not
    upgrade to Vista. My new laptop came with Vista Home Prem installed. What I
    did mention was that my old (now dead) computer ran win98 and ie5? and I
    never never had a problem with windows then. But, yes --- software advances
    in this day and age, but I would have figured an "advancement" of IE would
    never have such a nasty bug such as this. That's just going backwards in
    development IMHO.

    Re antivirus/spy app.... obviously not running (I would think Dell knew
    better) when IE was installed. It's all new.... now about 5 days new is this
    poor lil laptop.

    Thanks for the friendly nudge on the 'new' post rule,
    zookeeperX, Nov 20, 2007
  18. zookeeperX

    zookeeperX Guest

    I originally posted this "new" but PA said to always post under orig thread.
    Sooo, here be an update for all.

    First off, and most important, I SINCERELY WANT TO THANK ALL who have tried
    to help. You've given your time and thoughts to the situation, and it is very
    much appreciated. Y'all are great around here! We'll keep on keepen on eh :)

    <<<<<< Steps taken vs. Outcomes (so far) >>>>>>
    Well, the nightmare continues. I thought I might have beaten the beast.
    Sadly, it still lives.

    I've followed some very kind and intelligent suggestions posted here. And,
    while they/some might help others (doubting it), I thought I'd post an update
    in order to perhaps save others some time and effort. Here's what I HAVE DONE

    I disabled the Dell add-on in IE7. This file is called BAE.dll. In today's
    research efforts of quelling my issues, I did run across some interesting
    info on this file. I don't however, believe that it applies to the Dell
    add-on. But still, there's no need for this add-on and it's now gone. I
    honestly thought that it had fixed my issues, but tonight I pushed IE and
    apparently disabling/removing it has not. For some quick basic info on the
    BAE.dll file, check out:
    or http://www.spyany.com/files/BAE_dll.html
    or just do a google search... you'll get the jist.

    Now I have not disabled all add-ons, I don't believe that is the problem.
    Besides, I won't do that, it ain't right....Java, Flash, etc.... we use them,
    we like them, we need them. A fine example - my live stock quotes rely on
    them and I'm not about to not get what I want, let alone need. Besides, I've
    read from many others that it makes no difference.

    As suggested, I've been watching the stats on GDI objects in my Task Manager
    as I browse around in IE. It was suggested that if these objects reached 9000
    (max 10,000), that the rightclick//newtab//menu issues might arise. Sadly, in
    really testing IE tonight, I had numerous windows/tabs open (more than I
    would even ever consider pushing my luck with) ---- and my stats read only
    4000 when all went sour again. Hence, my discovery of the BAE file removal
    making no difference. Being way below 9000, it's beginning to look like GDI
    objects may not be "the answer" (or perhaps better said, not the only answer)
    to these IE issues. Closing numerous windows down to where my iexplore.exe
    GDI stats now read 2022 is still giving me issues as we speak. I can
    right-click and then suddenly I can't 2 secs later (and I haven't even tried
    to open a new tab. Only testing the right mouse button). I have to keep
    closing tabs/windows in order to just keep working. While my GDI
    stats/tabs/windows counts are going down, my IE problems are only increasing.
    Funny though, all was fine @ 2000 on the way up; it took getting up to 4000
    before issues arose.... and now on the downslope of reducing the numbers, I'm
    still having issues; in fact the menus just disappeared. Nothing I do is
    enough to continue (Even though I do see the GDI stats going down with every
    'close'. It does appear as though Windows is releasing memory as I close ea
    tab/window). I will have to reboot at the rate I'm going in order to regain
    the norm that is (and should be) expected while working in IE. One final note
    re these GDI stats...explorer.exe is my next highest GDI count sitting at 888
    (my IE probs have occured while only running IE and maybe Word/Notepad and/or
    a couple of folders open at the same time). It all just doesn't make sense
    regarding the 9000 count max !!?! :(

    Again, reminder in case anyone thinks it matters in my scenario..... I'm
    running Vista Home Prem, Intel 2.0 GHz processor, and 4GB RAM.

    Now I've 2 options left. I do doubt that either will work, but perhaps Opt#2
    might; it would depend on my present settings, and that's my next attempt.
    Why not Opt#1? Because I don't open 50+ tabs (even though I might love to be
    able to just to say I was able to ;).......

    I've found these 2 posts regarding the prior/aforementioned IE7 issues:

    ------ OPTION #1
    There is a maximum number of tabs, but I doubt that you would be hitting that:

    If you are a heavy user of Tabs (50+) you may start to see problems - new
    tabs and windows may fail to open, right click may not work, programmes may
    not start. If you experience this problem you can increase the number of
    tabs that can be opened by editing the registry.

    The key to use is:


    DWORD very similar to:

    %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows
    SharedSection=1024,3072,512 Windows=On SubSystemType=Windows
    ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3
    ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off

    Change the highlighted 3072 to 4096 or even 5120.

    ------end OPTION #1

    .............and also this post:

    ------OPTION #2
    As a workaround, try increasing the GDI handle limit in Windows:


    Let me know if this helps you out,

    Kristan M. Kenney
    Microsoft MVP [Windows - Shell/User]
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ------end OPTION #2

    So okay, maybe a bit more than an "update" -- perhaps a bit of babbling,
    some 'I've had enough now MS, please fix this problem or tell me how to fix
    it' and then, maybe just a bit more babbling to boot.

    On a final note.... my double-click issue in IE.... it's not just IE.... my
    bad. I'll have to place blame elsewhere. And yep, I'll get right onto
    that.... right after these damn Notepad word wrap issues.

    Again, thank you to ALL who input info everywhere in this great little
    forum. I can't say enough how great the efforts are around here!


    perhaps Firefox or Opera would be a better choice at this point.... I (as
    others I would believe) don't have a whole lot of hair left to pull out.

    it or not, you are customer service and we're tired of crappy customer
    service these days. We, your money paying customers (even if IE is free) can
    and will look elsewhere once we've had enough. Do you not get it yet? Better
    yet, do a google search --- see just what is floating around out there
    regarding these issues. It's not a low priority/hush-hush issue anymore.


    <<deleted, see orig post for entire saga>>
    zookeeperX, Nov 20, 2007
  19. zookeeperX

    zookeeperX Guest


    I posted an update, however it does not include any suggestions that you've
    posted here. That update was written late last night and I just ran across
    this msg.

    I will attempt to 'test' as you say below.
    as of now, no matter what the outcome of my testing.....
    ..... memory leakage, no leakage.....
    Something to allow fairly trouble-free browsing.

    Thanks again so very much for your interest and time here,

    zookeeperX, Nov 20, 2007
  20. zookeeperX

    Sandy Guest

    Another alternative would be to try using the Firefox browser. You can
    import your bookmarks and the functionality is comparable to IE but
    apparently much of the architecture is different and (arguably) less buggy.
    Sandy, Nov 20, 2007
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