Sapphire Radeon 9600 Pro Atlantis - Driver wont load (Error 43)

Discussion in 'Windows Vista General Discussion' started by TyMitton, Jan 25, 2007.

  1. TyMitton

    TyMitton Guest

    Hey all, I'm running Windows Vista Build 6000... my Sapphire Radeon 9600 Pro
    Atlantis video card driver will not load, the error info is below:

    Description:
    Windows was able to successfully install device driver software, but the
    driver software encountered a problem when it tried to run. The problem code
    is 43.

    Problem signature:
    Problem Event Name: PnPDeviceProblemCode
    Architecture: x86
    Hardware Id: PCI\VEN_1002&DEV_4150&SUBSYS_0200174B&REV_00
    Setup class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
    PnP problem code: 0000002B
    Driver name: atikmdag.sys
    Driver version: 7.1.1.537
    Driver date: 12-05-2006
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 1033

    I've tried the windows driver, and the AMD driver.... both yeild the same
    result (error 43). I tried installing and uninstalling the Catalyst Control
    Center several times... sometimes just the driver without the CCC. I've
    actually never been able to run the CCC, I click on it and it wont start up.
    I've been working on this for two days straight now... there sure seems to be
    a lot of problems with video cards and vista... argh! Any help would be
    greatly appreciated.

    Thanks!

    Ty
     
    TyMitton, Jan 25, 2007
    #1
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  2. TyMitton

    Troy McClure Guest

    is the "windows driver" youre trying made for vista? im thinking probably
    not.
    that would be the problem if its not
     
    Troy McClure, Jan 25, 2007
    #2
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  3. TyMitton

    LoneWolf Guest

    TyMitton

    The ATI drivers are still in beta.
    If you want to try the Beta driver & CCC you will
    have to uninstall all ATI drivers from you system
    then install the beta driver.
    Some functionality is disabled in the Beta drivers.

    Best I can do, sorry.

    ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
     
    LoneWolf, Jan 25, 2007
    #3
  4. Hi,

    I've had no problems using the ATI/AMD beta drivers with this card

    --
    --Jonathan Maltz [Microsoft MVP - Windows Server - IIS, Virtual PC]
    http://www.visualwin.com - A Windows Server 2003 visual, step-by-step
    tutorial site :)
    http://vpc.visualwin.com - Does <insert OS name> work on VPC 2004? Find out
    here
    Only reply by newsgroup. I do not do technical support via email. Any
    emails I have not authorized are deleted before I see them.
     
    Jonathan Maltz [MS-MVP], Jan 25, 2007
    #4
  5. ....to continue my previous post, are you using the Vista drivers from the
    Vista section of the ATI site?

    --
    --Jonathan Maltz [Microsoft MVP - Windows Server - IIS, Virtual PC]
    http://www.visualwin.com - A Windows Server 2003 visual, step-by-step
    tutorial site :)
    http://vpc.visualwin.com - Does <insert OS name> work on VPC 2004? Find out
    here
    Only reply by newsgroup. I do not do technical support via email. Any
    emails I have not authorized are deleted before I see them.
     
    Jonathan Maltz [MS-MVP], Jan 25, 2007
    #5
  6. TyMitton

    TyMitton Guest

    Hey, thanks for the replies. Yes, I'm using the Vista drivers... downloaded
    from the vista section of the ATI site.

    To respond to Troy, the Windows driver I tried is one the Windows Vista
    installed itself... so I'm assuming it's for Vista.

    And to respond to LoneWolf... before I install the ATI beta driver, I
    uninstall the current driver, but Vista seems to auto detect it and start
    re-installing the windows driver almost right away. I have however been
    successful in getting the beta driver to install, but it wont load properly
    (gives the error 43)... and I've never gotten the CCC to run... I just click
    on it and nothing happens.

    So, I'm still searching for help.... hopefully I missing something.

    Thanks guys!

    Ty

     
    TyMitton, Jan 25, 2007
    #6
  7. When you removed the old driver, did you check the box
    to REMOVE THE DRIVER FILES?


    | Hey, thanks for the replies. Yes, I'm using the Vista drivers... downloaded
    | from the vista section of the ATI site.
    |
    | To respond to Troy, the Windows driver I tried is one the Windows Vista
    | installed itself... so I'm assuming it's for Vista.
    |
    | And to respond to LoneWolf... before I install the ATI beta driver, I
    | uninstall the current driver, but Vista seems to auto detect it and start
    | re-installing the windows driver almost right away. I have however been
    | successful in getting the beta driver to install, but it wont load properly
    | (gives the error 43)... and I've never gotten the CCC to run... I just click
    | on it and nothing happens.
    |
    | So, I'm still searching for help.... hopefully I missing something.
    |
    | Thanks guys!
    |
    | Ty
    |
    | "Jonathan Maltz [MS-MVP]" wrote:
    |
    | > ...to continue my previous post, are you using the Vista drivers from the
    | > Vista section of the ATI site?
    | >
    | > --
    | > --Jonathan Maltz [Microsoft MVP - Windows Server - IIS, Virtual PC]
    | > http://www.visualwin.com - A Windows Server 2003 visual, step-by-step
    | > tutorial site :)
    | > http://vpc.visualwin.com - Does <insert OS name> work on VPC 2004? Find out
    | > here
    | > Only reply by newsgroup. I do not do technical support via email. Any
    | > emails I have not authorized are deleted before I see them.
    | >
    | >
    | > | > > Hey all, I'm running Windows Vista Build 6000... my Sapphire Radeon 9600
    | > > Pro
    | > > Atlantis video card driver will not load, the error info is below:
    | > >
    | > > Description:
    | > > Windows was able to successfully install device driver software, but the
    | > > driver software encountered a problem when it tried to run. The problem
    | > > code
    | > > is 43.
    | > >
    | > > Problem signature:
    | > > Problem Event Name: PnPDeviceProblemCode
    | > > Architecture: x86
    | > > Hardware Id: PCI\VEN_1002&DEV_4150&SUBSYS_0200174B&REV_00
    | > > Setup class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
    | > > PnP problem code: 0000002B
    | > > Driver name: atikmdag.sys
    | > > Driver version: 7.1.1.537
    | > > Driver date: 12-05-2006
    | > > OS Version: 6.0.6000.2.0.0.256.1
    | > > Locale ID: 1033
    | > >
    | > > I've tried the windows driver, and the AMD driver.... both yeild the same
    | > > result (error 43). I tried installing and uninstalling the Catalyst
    | > > Control
    | > > Center several times... sometimes just the driver without the CCC. I've
    | > > actually never been able to run the CCC, I click on it and it wont start
    | > > up.
    | > > I've been working on this for two days straight now... there sure seems to
    | > > be
    | > > a lot of problems with video cards and vista... argh! Any help would be
    | > > greatly appreciated.
    | > >
    | > > Thanks!
    | > >
    | > > Ty
    | > >
    | > >
    | >
     
    dirty old man, Jan 25, 2007
    #7
  8. TyMitton

    dfeifer Guest

    also, the ati driver from thier site made for rtm, is dated dec 15th. I have
    had trouble for the past few video versions, where installing the updated
    driver does not infact update the driver the system is using, but is just
    copying over the files. Usually I will go to device manager, Hit properties
    on my card, update driver, then manually point the focus to the directory of
    the update driver file. Haven't had a problem doing it this way in both x86
    AND x64 versions i have on my box.

     
    dfeifer, Jan 25, 2007
    #8
  9. TyMitton

    TyMitton Guest

    I did that when removing the drivers installed by the ccc installation. But
    there is no option for that when removing the drivers that windows
    installs... however I did go in and manually remove all the files referenced
    in the "driver details" section and tried re-installing the driver. Still no
    go. A few times I've had to go into safe mode cause there is no video at
    all... then I just uninstall the video card and boot back to normal mode and
    I can see stuff... but without it being able to load the driver for the video
    card.

     
    TyMitton, Jan 26, 2007
    #9
  10. TyMitton

    Jane C Guest

    What motherboard do you have? I have heard of this problem code 43 being
    caused not by the actual graphics card itself, but by the controller on the
    motherboard that links to the graphics. (Processor to AGP controller)

    --
    Jane, not plain ;) 64 bit enabled :)
    Batteries not included. Braincell on vacation ;-)
     
    Jane C, Jan 26, 2007
    #10
  11. TyMitton

    TyMitton Guest

    Hey dfeifer, I'm using the version that is currently downloadable from the
    AMD/ATI website. The date on the driver is Dec 5th if I look in the device
    manager, and the actual file (atikmdag.sys) is dated Dec 5th as well.

    The version showing up in device manager is 8.31.100.321 but when I look at
    the properties in Windows explorer it shows File version as 7.1.1.537, but
    maybe that has a different meaning.

    I've tried manually pointing to the file as you suggested several times... I
    wonder if others are having the same problems?

    Thanks again guys!

    Ty

     
    TyMitton, Jan 26, 2007
    #11
  12. TyMitton

    TyMitton Guest

    Hey Jane, I've got an ASUS P4R800-VM. Any ideas of how to determine if it's
    the motherboard?

    Thanks!

     
    TyMitton, Jan 26, 2007
    #12
  13. TyMitton

    LoneWolf Guest

    Ty

    Sorry, what I meant by uninstall was to do it in
    Add/Remove. There should be an entry there,
    'ATI Software Uninstall Utility', then do the install
    of beta using the generic VGA driver that Windows
    should load (??), or make it load a VGA driver.
    Worked on my machine, but we all have different hardware, etc.

    The ATI SUU I mentioned takes some time to do, so make a coffee !

    '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
     
    LoneWolf, Jan 26, 2007
    #13
  14. TyMitton

    VideoBuddha Guest

    I've got exactly the same problem at Ty with a Sapphire Radeon 9600. I also
    have a different motherboard Abit sr7 - 8x. I think it is more likely the
    driver, although I did have big difficulties installing the Sis accelerated
    graphics port drivers on my machine. This a Vista Ultimate clean install.

    I'm going to switch it with a different (equivalent) NVIDIA graphics card
    and see what happens. Will let you know.

    Chris
     
    VideoBuddha, Jan 31, 2007
    #14
  15. TyMitton

    VideoBuddha Guest

    PS this was with the Jan 29th ATI drivers and the RTM of Vista.

    With my Nvidia 5900 it works just fine. So I conclude the ATI drivers do not
    work properly, and it's nothing to do with the motherboard, given the same
    graphics card on two separate motherboards causes the same error.

    Chris
     
    VideoBuddha, Jan 31, 2007
    #15
  16. Hi all

    there are now final versions of the drivers you written. ... but what
    a shame, the problems are still the same.

    i tried work with the rtm drivers, with the original vista drivers and
    with the newest final drivers, always error 43. and: yes, we speak
    from vista drivers, and yes, i removed the old ones, and so on and so
    on.

    did someone get help from ati or microsoft? or has someone any other
    ideas?

    martin
     
    Martin Volkart, Feb 10, 2007
    #16
  17. TyMitton

    Ivan Guest

    I just want to ask did you solve your problem
    if you are how did you do it??
    I have the same problem
    Windows has stopped this device because it has reported problems. (Code 43) Pls help!
    Thx to all!

    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Ivan, Feb 18, 2007
    #17
  18. TyMitton

    Ivan Guest

    I just want to ask did you solve your problem
    if you are how did you do it??
    I have the same problem
    Windows has stopped this device because it has reported problems. (Code 43) Pls help!
    Thx to all!

    EggHeadCafe.com - .NET Developer Portal of Choice
    http://www.eggheadcafe.com
     
    Ivan, Feb 18, 2007
    #18
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