SBS 2003 console/remote keyboard locked

Discussion in 'Windows Small Business Server' started by Matt Mucklo, Sep 26, 2005.

  1. Matt Mucklo

    Matt Mucklo Guest

    Hello,

    Running an SBS 2003 server and 2 times we've gotten 'locked out' of the
    machine.

    Symptoms - on the console, it says that the machine has been locked by
    Domain\Administrator, press ctrl-alt-delete to unlock. Except,
    Ctrl-Alt-Delete doesn't work. The numlock key turns on and off, so we
    assume the keyboard is working, but we just can't log back in. This past
    time, remote desktop access was also denied, so the only option was a
    combination of remote shutdown and remote task killing until the machine
    rebooted...

    Why would the keyboard/console lock us out like that?




    --
    Matthew J. Mucklo
    1084 Rymar Way
    San Jose, CA 95133
    (408) 834-4815
     
    Matt Mucklo, Sep 26, 2005
    #1
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  2. Hello Matt,

    Thank you for posting.

    From your post, my understanding of this issue is: The SBS server is
    locked, and pressing Ctrl+Atl+Del doesn't work. If this is not correct,
    please feel free to let me know.

    Based on my experience, I would like to confirm with you that when the
    issue occurs whether the mouse works? If the mouse doesn't work, it mostly
    like the SBS server is hung at the logon screen. If the mouse works fine,
    this issue may be caused by various factors, to narrow down the root cause
    of this issue, I suggest we perform a Clean Boot for a test:

    Clean Boot
    -----------------
    1. Click Start, click Run, type "msconfig" (without the quotation marks) in
    the Open box, and then click OK.
    2. In the Startup tab, click the "Disable All" button.
    3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
    and then click the "Disable All" button.
    4. Click OK and restart your computer.

    Please test this issue on the Clean Boot environment. If the issue still
    exists in the Clean Boot environment, please help me to collect some
    information so that I can perform further research on this issue:

    1. When the issue occurs?

    2. What was changed before the issue occurs?

    3. After you logging on to the server, press Ctrl+Alt+Del, the Windows
    Security window appears, and then click Lock Computer button to lock the
    computer, and then press Ctrl+Alt+Del to unlock the server, does this work?

    4. Can you repro the issue every time? If we cannot repro this issue and
    it occurs randomly, we may need to contact CSS to monitor the issue.

    5. Whether you had installed some kinds of Key mapper application on this
    server?

    6. Please compress the "%sbsprogramdir%\support" folder and send it to me
    at .

    7. Please save System and Application event logs to .evt files and send
    them to me.

    Please let me know the above information and send these logs to me. Should
    you have any question or concern, please feel free to let me know. Thanks
    for your efforts and I look forward to your reply.

    Have a nice day!

    Steven Wang (MSFT)
    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security
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    Any input or comments in this thread are highly appreciated.
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    --------------------
     
    Steven Wang [MSFT], Sep 27, 2005
    #2
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