SBS 2003 hangs it's restart after Automatic Updates every month

Discussion in 'Windows Small Business Server' started by WoodBender, Oct 11, 2007.

  1. WoodBender

    WoodBender Guest

    This is an ongoing issue and my MCSE is not getting a handle on it. I come
    in on mornings after Microsoft pushes out (makes available) monthly patches
    and downloads etc.

    My server's monitor shows "Windows is shutting down" - but it won't. The
    server is set to do the updates and restart (if needed) at 3:30am. There is
    no keyboard response at the server. There is no remote entry to the server
    when this happens. But most other services seem to be up and operating. I
    have to physically hit the reset button to get things back to normal and this
    makes me extremely nervous everytime I have to do that.

    I have been searching the KB's and newsgroups but not finding much. Please
    remember I am not a MCSE. Just a poor grunt who has to make things work.
     
    WoodBender, Oct 11, 2007
    #1
    1. Advertisements

  2. I don't do automatic updates on servers.

    There is a process that is holding your system from shutting down.

    It makes me more nervous to auto install and auto reboot servers.
     
    Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP], Oct 11, 2007
    #2
    1. Advertisements

  3. Hello Customer,

    Thank you for posting here.

    From your post, I understand that after installing automatic updates, the
    server cannot be reboot.

    To troubleshoot this issue, we may need to dump memory data which is
    difficult to be done in newsgroup. If the issue is urgent to your business,
    it is recommended that you contact Microsoft Customer Support Services
    (CSS) via telephone so that a dedicated Support Professional can assist you
    recover the server in a more efficient manner. Please be advised that
    contacting phone support will be a charged call.

    For a complete list of Microsoft Customer Support Services phone numbers
    and information about support costs, visit the following Microsoft Web
    site:
    http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

    If you would like to continue the troubleshooting here, I suggest you check
    if the issue persists in a clean boot environment:

    Prepare a Clean Boot environment.
    =================
    1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG"
    (without the quotation marks) and click OK.
    2. Under the Service tab, check "Hide All Microsoft Services", and then
    click "Disable All" button. In this way, we can disable all the services
    which belong to third-party programs.
    3. Under the Startup tab, click "Disable All" button.

    4. Click OK.
    5. Choose Yes to restart the computer.
    6. Check "Don't show this message or launch the system configuration
    utility when Windows starts".
    7. Please check if the issue persists.

    NOTE: We can check on Normal Startup in the General tab to roll back to
    Normal Mode after we get this issue resolved.

    In addition, I suggest you refer to following article to check if it is
    your case:

    Shutdown and restart operations are very slow in Windows Small Business
    Server 2003
    http://support.microsoft.com/default.aspx?scid=kb;en-us;827610

    If the problem still occurs, please help me gather following information:

    1. If you try to manually shut down the server, what is the result?
    2. Please try Safe Mode with network and check if the issue persists.

    3. When the issue occurs again, please download the MPS Report tool from
    the following link and run it on the SBS server, then send the generated
    CAB file to my mailbox for further investigation so
    that we can find what the root cause is:

    http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
    15706/MPSRPT_SETUPPerf.EXE

    For your information:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-
    88B7-F9C79B7306C0&displaylang=en

    Please try the above steps at your earliest convenience. If you have any
    concern, please feel free to let me know.

    Best regards,

    Manfred Zhuang(MSFT)
    Microsoft Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | Thread-Topic: SBS 2003 hangs it's restart after Automatic Updates every
    month
    | thread-index: AcgMCz9SeHlacr31Qlux9Olu8YbsFg==
    | X-WBNR-Posting-Host: 207.46.19.197
    | From: =?Utf-8?B?V29vZEJlbmRlcg==?= <>
    | Subject: SBS 2003 hangs it's restart after Automatic Updates every month
    | Date: Thu, 11 Oct 2007 06:33:02 -0700
    | Lines: 14
    | Message-ID: <>
    | MIME-Version: 1.0
    | Content-Type: text/plain;
    | charset="Utf-8"
    | Content-Transfer-Encoding: 7bit
    | X-Newsreader: Microsoft CDO for Windows 2000
    | Content-Class: urn:content-classes:message
    | Importance: normal
    | Priority: normal
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
    | Newsgroups: microsoft.public.windows.server.sbs
    | Path: TK2MSFTNGHUB02.phx.gbl
    | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:68725
    | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | This is an ongoing issue and my MCSE is not getting a handle on it. I
    come
    | in on mornings after Microsoft pushes out (makes available) monthly
    patches
    | and downloads etc.
    |
    | My server's monitor shows "Windows is shutting down" - but it won't. The
    | server is set to do the updates and restart (if needed) at 3:30am. There
    is
    | no keyboard response at the server. There is no remote entry to the
    server
    | when this happens. But most other services seem to be up and operating.
    I
    | have to physically hit the reset button to get things back to normal and
    this
    | makes me extremely nervous everytime I have to do that.
    |
    | I have been searching the KB's and newsgroups but not finding much.
    Please
    | remember I am not a MCSE. Just a poor grunt who has to make things work.
    |
    |
     
    Manfred Zhuang [MSFT], Oct 12, 2007
    #3
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.