SBS 2003 - Login Screen disappears (Gray screen)

Discussion in 'Windows Small Business Server' started by Jamesh1985, Sep 15, 2009.

  1. Jamesh1985

    Jamesh1985 Guest

    Hi,

    I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
    Once a week (Random Day) the server will lose the log on box and slowly
    stops to respond, the only way to correct the problem is to hard reboot the
    server then it is fine again.

    I have gone through event viewer and I can’t see anything that pin points it
    but one error that occurred once saying explorer.exe hung.
    Anyone got any ideas?

    Thanks
     
    Jamesh1985, Sep 15, 2009
    #1
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  2. Jamesh1985

    SteveB Guest

    Have you tried accessing the SBS by RDP from a workstation when it seems
    unresponsive at the console?
     
    SteveB, Sep 15, 2009
    #2
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  3. Jamesh1985

    Jamesh1985 Guest

    Hi, Yes i have it also just goes to a gray screen, it is like a background
    service locks up.
     
    Jamesh1985, Sep 15, 2009
    #3
  4. Jamesh1985

    Kevin Guest

    I do not have the answer but wanted to state that this is happening to us as
    well on Windows Server 2003 Standard Edition. We remote desktop, just gray.
    When I go to console it is just Gray. We hit Ctrl Alt Del, nothing happens.
    When trying to reboot remotely we get a shutdown is in progress 1115. I
    tried to bing :) this and get people talking but no solutions.
     
    Kevin, Sep 15, 2009
    #4
  5. Jamesh1985

    Al Williams Guest

    I had this happen once, fortunately after a hard reboot I haven't seen it
    since.

    When you try and RDP from a client make sure you do NOT have the /console
    (or /admin for newer RDP versions) in your RDP command line. I was able to
    get in that way and found the console session was stuck, couldn't log it out
    or reboot (it went through the motions but did nothing). Since yours is
    repeatable maybe you can try manually shutting down services (or killing
    processes if you know what you are doing) before trying to reboot to see
    what the culprit is (check memory usage as well).

    You may want to do a scan with malwarebytes and verify you are clean,
    especially if you ever surf from the server.
     
    Al Williams, Sep 15, 2009
    #5
  6. Jamesh1985

    Kevin Guest

    In the 3 cases we have seen we hard booted and it came up fine. It seems that
    when we install Windows Critical Updates or via WSUS when the server states
    it wants to reboot we run into this at times.
     
    Kevin, Sep 15, 2009
    #6
  7. Hello,

    Thank you for posting here.

    According to your description, I understand that:

    The login screen disappear when you start the SBS 2003.

    If I have misunderstood the problem, please don't hesitate to let me know.

    First of all, to isolate the issue from any 3 party software that prevent
    the services from starting, you may consider booting the server into a
    Clean Boot environment to see whether it works:

    1. Click Start, click Run, type "msconfig" (without the quotation marks) in
    the Open box, and then click OK.
    2. In the Startup tab, click the "Disable All" button.
    3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
    and then click the "Disable All" button.
    4. Click OK and restart your computer.

    If the issue disappear with clean boot, it indicates that some
    software/updates crash the login dialog. You can uninstall recently
    installed software/updates one by one to find out the culprit.

    If the error persists, please collect the following information for further
    investigation:

    1. Collect the Winlogon.log and USERENV.log for further troubleshooting.

    How to enable user environment debug logging in retail builds of Windows
    http://support.microsoft.com/kb/221833

    Interpreting Security Settings log files
    http://technet.microsoft.com/en-us/library/cc787154(WS.10).aspx


    Hope it helps. If you have any questions or concerns, please do not
    hesitate to let me know.



    Best regards,

    Miles Li

    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your SBS 2008 related questions to the SBS newsgroup on Connect
    website:
    https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx


    Please post your EBS related questions to the EBS newsgroup on Connect
    website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx


    If you want to use a newsreader other than a web forum to access these
    newsgroups,
    please refer to the following blog to apply NNTP password and configure a
    newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-20
    08-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================
     
    Miles Li [MSFT], Sep 16, 2009
    #7
  8. Jamesh1985

    crlove72 Guest

    Have you found a solution for this issue yet. I have had the same issue on
    several servers for 3 or 4 weeks. I've not found an anser on the web yest our
    servers are win 2003 R2 stanadard.
     
    crlove72, Sep 30, 2009
    #8
  9. There is Windows 2003 R2 Standard, with all patches installed, last time i had installed some security update, but had not restarted machine at the time it was asked, what the problem can be ? Problem is that i can restart it manualy, just have to ride there ~800kms



    crlove72 wrote:

    Have you found a solution for this issue yet.
    30-???-09

    Have you found a solution for this issue yet. I have had the same issue o
    several servers for 3 or 4 weeks. I have not found an anser on the web yest ou
    servers are win 2003 R2 stanadard

    :

    Previous Posts In This Thread:

    On 15 ???????? 2009 ?. 4:41
    Jamesh1985 wrote:

    SBS 2003 - Login Screen disappears (Gray screen)
    Hi

    I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches
    Once a week (Random Day) the server will lose the log on box and slowl
    stops to respond, the only way to correct the problem is to hard reboot th
    server then it is fine again

    I have gone through event viewer and I can???t see anything that pin points i
    but one error that occurred once saying explorer.exe hung
    Anyone got any ideas

    Thanks

    On 15 ???????? 2009 ?. 10:46
    SteveB wrote:

    Have you tried accessing the SBS by RDP from a workstation when it seems
    Have you tried accessing the SBS by RDP from a workstation when it seem
    unresponsive at the console?

    On 15 ???????? 2009 ?. 11:03
    Jamesh1985 wrote:

    Hi, Yes i have it also just goes to a gray screen, it is like a background
    Hi, Yes i have it also just goes to a gray screen, it is like a backgroun
    service locks up

    :

    On 15 ???????? 2009 ?. 14:05
    Kevin wrote:

    I do not have the answer but wanted to state that this is happening to us as
    I do not have the answer but wanted to state that this is happening to us a
    well on Windows Server 2003 Standard Edition. We remote desktop, just gray
    When I go to console it is just Gray. We hit Ctrl Alt Del, nothing happens
    When trying to reboot remotely we get a shutdown is in progress 1115.
    tried to bing :) this and get people talking but no solutions

    :

    On 15 ???????? 2009 ?. 17:13
    Al Williams wrote:

    I had this happen once, fortunately after a hard reboot I haven't seen it
    I had this happen once, fortunately after a hard reboot I have not seen i
    since

    When you try and RDP from a client make sure you do NOT have the /consol
    (or /admin for newer RDP versions) in your RDP command line. I was able t
    get in that way and found the console session was stuck, could not log it ou
    or reboot (it went through the motions but did nothing). Since yours i
    repeatable maybe you can try manually shutting down services (or killin
    processes if you know what you are doing) before trying to reboot to se
    what the culprit is (check memory usage as well)

    You may want to do a scan with malwarebytes and verify you are clean
    especially if you ever surf from the server

    -
    Allan William


    Jamesh1985 wrote:

    On 15 ???????? 2009 ?. 17:40
    Kevin wrote:

    In the 3 cases we have seen we hard booted and it came up fine.
    In the 3 cases we have seen we hard booted and it came up fine. It seems tha
    when we install Windows Critical Updates or via WSUS when the server state
    it wants to reboot we run into this at times

    :

    On 16 ???????? 2009 ?. 6:43
    v-milel wrote:

    Hello,Thank you for posting here.
    Hello

    Thank you for posting here

    According to your description, I understand that

    The login screen disappear when you start the SBS 2003

    If I have misunderstood the problem, please do not hesitate to let me know

    First of all, to isolate the issue from any 3 party software that preven
    the services from starting, you may consider booting the server into
    Clean Boot environment to see whether it works

    1. Click Start, click Run, type "msconfig" (without the quotation marks) i
    the Open box, and then click OK
    2. In the Startup tab, click the "Disable All" button
    3. In the Services tab, check the "Hide All Microsoft Services" checkbox
    and then click the "Disable All" button
    4. Click OK and restart your computer

    If the issue disappear with clean boot, it indicates that some
    software/updates crash the login dialog. You can uninstall recently
    installed software/updates one by one to find out the culprit.

    If the error persists, please collect the following information for further
    investigation:

    1. Collect the Winlogon.log and USERENV.log for further troubleshooting.

    How to enable user environment debug logging in retail builds of Windows
    http://support.microsoft.com/kb/221833

    Interpreting Security Settings log files
    http://technet.microsoft.com/en-us/library/cc787154(WS.10).aspx


    Hope it helps. If you have any questions or concerns, please do not
    hesitate to let me know.



    Best regards,

    Miles Li

    Microsoft Online Newsgroup Support

    ==================================================================
    Please post your SBS 2008 related questions to the SBS newsgroup on Connect
    website:
    https://connect.microsoft.com/sbs08/community/discussion/richui/default.aspx


    Please post your EBS related questions to the EBS newsgroup on Connect
    website:
    https://connect.microsoft.com/ebs08/community/discussion/richui/default.aspx


    If you want to use a newsreader other than a web forum to access these
    newsgroups,
    please refer to the following blog to apply NNTP password and configure a
    newsreader:
    http://msmvps.com/blogs/bradley/archive/2008/11/02/signing-up-for-the-sbs-20
    08-newsgroups.aspx
    ==================================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    ==================================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.
    ==================================================================

    On 30 ???????? 2009 ?. 11:21
    crlove72 wrote:

    Have you found a solution for this issue yet.
    Have you found a solution for this issue yet. I have had the same issue on
    several servers for 3 or 4 weeks. I have not found an anser on the web yest our
    servers are win 2003 R2 stanadard.

    :

    EggHeadCafe - Software Developer Portal of Choice
    Programming ASP.NET
    http://www.eggheadcafe.com/tutorial...2d6-9333-86aa25b1a9e5/programming-aspnet.aspx
     
    Oleg Skripnyak, Nov 4, 2009
    #9
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