SBS 2003 OWA User Access Problem

Discussion in 'Windows Small Business Server' started by John F Kappler, May 24, 2006.

  1. This is partly a re-post but I still need help.

    We have OWA running a working, but one of our eleven users cant log
    on!

    The error message is:

    "You could not be logged on to Outlook Web Access. Ensure that your
    user name and password are correct, and then try again."

    I know this username and passwrod are correct 'cos the user can log in
    using it on their PC. Or is their a separate username and password for
    OWA that I dont know about?

    I've treid disbaling and re-enabling OWA in the user's properties, but
    that didn't make any difference. All the other users on our SBS work
    correctly!

    Really need help to crack this one please,

    TIA

    JohnK
     
    John F Kappler, May 24, 2006
    #1
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  2. John F Kappler

    Crina Li Guest

    Hi JohnK,

    Thank you for posting in SBS newsgroup.

    From the description, I understand the issue to be: only one user can not
    access OWA and get error message. If I have misunderstood your concerns,
    please do not hesitate to let me know.

    You can try the following steps to see how thing goes:

    1. Remove bad stored credentials for the Credential Manager on that client
    PC:

    1) Run "control userpasswords2".
    2) Click the Advanced tab and click the Manage Passwords button, and then
    remove any entry related to the problem account and domain.
    3) Try again.

    2. In SBS 2003 Server Management, right click the user account and choose
    Properties, on the Account tab, click the "Log on to" button and make sure
    "All computers" is selected, click the "Exchange Features" tab and make
    sure "Outlook Web Access" is enabled.
    3. Reset IE and clear IE cache on the client PC:

    1) Quit all Internet Explorer windows. Double-click Internet Options in
    Control Panel.
    2) Click the "Security" tab.
    3) In the list box, highlight the "Internet" icon and then click the
    "Custom Level" button.
    4) In the "Reset custom settings" section, please choose "Medium" in the
    drop-down list and then click the "Reset" button. Click Yes to confirm this
    operation.
    5) Click OK.
    6) Click the "Privacy" tab. Click the "Default" button (if the button is
    grayed out, let it be).
    7) Click the "Advanced" tab.
    8) Click the "Restore Defaults" button.
    9) Click Apply and click OK.
    10) Click the "General" tab, click "Clear History" in the History area, and
    then click OK in the dialog box that appears.
    11) In the "Temporary Internet Files" area, click "Delete Files" button,
    check "Delete all offline content" and then click OK in the dialog box that
    appears.
    12) In the "Temporary Internet Files" area, click "Settings", and then
    click "View Objects" in the dialog box that appears. This will open the
    Downloaded Program Files folder.
    13) Delete all the object files.
    14) Click Delete Cookies.
    15) Try again.

    4. Check the IIS settings:

    1) Open IIS manager and then expand Server name | Web Sites | Default Web
    Site.
    2) Right click Exchange and select Properties.
    3) On Directory Security tab, click Edit on Authentication and access
    control column.
    4) Make sure only the following boxes are checked:

    Basic authentication (password is sent in clear text)

    5) In the "IP address and domain restrictions" section, click the Edit
    button.
    6) Make sure "Granted access" is selected and there are no items in the
    list box.
    7) Click the "Documents" tab.
    8) Make sure "Enable default content page" is select and the following
    items are listed in order:

    Default.htm
    Default.asp
    index.htm
    iisstart.asp
    Default.aspx

    If any items are missing, please add them and make them the correct order.

    9) Click Start->Run, type "iisreset" (without the quotation marks) and
    click OK. Then check if it works.

    If the issue still occurs, to narrow down the problem, would you please
    help me collect the following information?

    1. Is the client PC located in the internal network of SBS and has it been
    joined to SBS domain?
    2. Is he accessing OWA using http://servername/exchange or
    https://FQDN/exchange? Is he accessing OWA from internal network or
    external network?
    3. Does the situation occur if you logon to other client PC using the user
    account and access OWA?
    4. Does the situation occur if you logon to the same client PC using
    Administrator account or other user accounts?
    5. Do you have ISA installed on SBS?
    6. Can he access http://servername/remote?

    More information:

    892078 Users receive a "The user name or password is incorrect" error
    message if they try to connect to a SBS 2003-based computer by using the
    Remote Web Workplace feature
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;892078

    I appreciate your time and look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
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    When opening a new thread via the web interface, we recommend you check the
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    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | NNTP-Posting-Date: Wed, 24 May 2006 08:01:28 -0500
    | From: (John F Kappler)
    | Newsgroups: microsoft.public.windows.server.sbs
    | Subject: SBS 2003 OWA User Access Problem
    | Date: Wed, 24 May 2006 12:58:54 GMT
    | Message-ID: <>
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    |
    | This is partly a re-post but I still need help.
    |
    | We have OWA running a working, but one of our eleven users cant log
    | on!
    |
    | The error message is:
    |
    | "You could not be logged on to Outlook Web Access. Ensure that your
    | user name and password are correct, and then try again."
    |
    | I know this username and passwrod are correct 'cos the user can log in
    | using it on their PC. Or is their a separate username and password for
    | OWA that I dont know about?
    |
    | I've treid disbaling and re-enabling OWA in the user's properties, but
    | that didn't make any difference. All the other users on our SBS work
    | correctly!
    |
    | Really need help to crack this one please,
    |
    | TIA
    |
    | JohnK
    |
    |
    |
    |
     
    Crina Li, May 25, 2006
    #2
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  3. Hi thanks for the reply. Tried all the steps you suggested but still
    cannot logon.

    Answers to your follow-up points below...

    It runs in both the LAN to the SBS Domain, and remotely using
    ConnectComputer from the desktop.
    Is using https://ipaddress/exchange. We've tried it on internal LAN
    connected PCs, plus remote PCs connected to the Internet. We get the
    same failure every time, but can logon to other users.
     
    John F Kappler, May 26, 2006
    #3
  4. John F Kappler

    Crina Li Guest

    Hi JohnK,

    Thanks for your update.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    To narrow down the problem, please help me collect the following
    information:

    1. Can you type DOMAIN\Username to log on to OWA?
    2. Does the user's account have the "User must change password at next
    logon" feature enabled?
    3. Can the user account access http://servername/exchange from internal
    network?
    4. Check if there is any difference between the problematic account and
    other good account via checking the properties of these accounts.
    5. In Active Directory on the properties on the user account, on the
    Account tab, there is a button titled "Log on to..". Check if there are any
    restrictions and if so please remove them. Try again.

    I appreciate your time and look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | NNTP-Posting-Date: Fri, 26 May 2006 04:08:30 -0500
    | From: (John F Kappler)
    | Newsgroups: microsoft.public.windows.server.sbs
    | Subject: Re: SBS 2003 OWA User Access Problem
    | Date: Fri, 26 May 2006 09:05:53 GMT
    | Message-ID: <>
    | References: <>
    <>
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    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:271060
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hi thanks for the reply. Tried all the steps you suggested but still
    | cannot logon.
    |
    | Answers to your follow-up points below...
    |
    | On Thu, 25 May 2006 07:41:46 GMT,
    | ("Crina Li") wrote:
    |
    | >Hi JohnK,
    | >
    | <<CUT>>>
    | >If the issue still occurs, to narrow down the problem, would you please
    | >help me collect the following information?
    | >
    | >1. Is the client PC located in the internal network of SBS and has it
    been
    | >joined to SBS domain?
    | It runs in both the LAN to the SBS Domain, and remotely using
    | ConnectComputer from the desktop.
    | >2. Is he accessing OWA using http://servername/exchange or
    | >https://FQDN/exchange? Is he accessing OWA from internal network or
    | >external network?
    | Is using https://ipaddress/exchange. We've tried it on internal LAN
    | connected PCs, plus remote PCs connected to the Internet. We get the
    | same failure every time, but can logon to other users.
    | >3. Does the situation occur if you logon to other client PC using the
    user
    | >account and access OWA?
    | Yes
    | >4. Does the situation occur if you logon to the same client PC using
    | >Administrator account or other user accounts?
    | Yes
    | >5. Do you have ISA installed on SBS?
    | Beleive so. Its SBS Premium.
    | >6. Can he access http://servername/remote?
    | Yes
    | >
    | >More information:
    | >
    | >892078 Users receive a "The user name or password is incorrect" error
    | >message if they try to connect to a SBS 2003-based computer by using the
    | >Remote Web Workplace feature
    | >http://support.microsoft.com/default.aspx?scid=kb;EN-US;892078
    | >
    | >I appreciate your time and look forward to hearing from you.
    | >
    | >Best regards,
    | >
    | >Crina Li (MSFT)
    | >
    | >Microsoft CSS Online Newsgroup Support
    | >
    | >Get Secure! - www.microsoft.com/security
    | >
    | >=====================================================
    | >This newsgroup only focuses on SBS technical issues. If you have issues
    | >regarding other Microsoft products, you'd better post in the
    corresponding
    | >newsgroups so that they can be resolved in an efficient and timely
    manner.
    | >You can locate the newsgroup here:
    | >http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | >When opening a new thread via the web interface, we recommend you check
    the
    | >"Notify me of replies" box to receive e-mail notifications when there
    are
    | >any updates in your thread. When responding to posts via your
    newsreader,
    | >please "Reply to Group" so that others may learn and benefit from your
    | >issue.
    | >
    | >Microsoft engineers can only focus on one issue per thread. Although we
    | >provide other information for your reference, we recommend you post
    | >different incidents in different threads to keep the thread clean. In
    doing
    | >so, it will ensure your issues are resolved in a timely manner.
    | >
    | >For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | >check http://support.microsoft.com for regional support phone numbers.
    | >
    | >Any input or comments in this thread are highly appreciated.
    | >
    | >=====================================================
    | >
    | >This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >--------------------
    | >| NNTP-Posting-Date: Wed, 24 May 2006 08:01:28 -0500
    | >| From: (John F Kappler)
    | >| Newsgroups: microsoft.public.windows.server.sbs
    | >| Subject: SBS 2003 OWA User Access Problem
    | >| Date: Wed, 24 May 2006 12:58:54 GMT
    | >| Message-ID: <>
    | >| X-Newsreader: Forte Free Agent 1.21/32.243
    | >| Lines: 26
    | >| NNTP-Posting-Host: 62.3.239.252
    | >| X-Trace:
    |
    f
    | >+i6gj+sY!sgsjaSp9OG1LEPnTlKo=
    | >| X-Complaints-To:
    | >| X-DMCA-Complaints-To:
    | >| X-Abuse-and-DMCA-Info: Please be sure to forward a copy of ALL headers
    | >| X-Abuse-and-DMCA-Info: Otherwise we will be unable to process your
    | >complaint properly
    | >| X-Postfilter: 1.3.32
    | >| Path:
    |
    t
    | >-for-mail
    | >| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:270459
    | >| X-Tomcat-NG: microsoft.public.windows.server.sbs
    | >|
    | >| This is partly a re-post but I still need help.
    | >|
    | >| We have OWA running a working, but one of our eleven users cant log
    | >| on!
    | >|
    | >| The error message is:
    | >|
    | >| "You could not be logged on to Outlook Web Access. Ensure that your
    | >| user name and password are correct, and then try again."
    | >|
    | >| I know this username and passwrod are correct 'cos the user can log in
    | >| using it on their PC. Or is their a separate username and password for
    | >| OWA that I dont know about?
    | >|
    | >| I've treid disbaling and re-enabling OWA in the user's properties, but
    | >| that didn't make any difference. All the other users on our SBS work
    | >| correctly!
    | >|
    | >| Really need help to crack this one please,
    | >|
    | >| TIA
    | >|
    | >| JohnK
    | >|
    | >|
    | >|
    | >|
    | >
    |
    |
     
    Crina Li, May 29, 2006
    #4
  5. Hi Crina.

    There are some answers below. Please note we have also been advised to
    install SBS 2003 SP1 which we are working our way through now.

    Thanks,

    JohnK

    Dont understand this! Do you mean the word DOMAIN or the name of the
    domain. If the latter, the answer is No.
    Cant do it from anywhere. Please note users who can access OWA do have
    to type https:\\ rather than http:\\. Is that a clue?
    I've done this over and over but cant see any differences.
     
    John F Kappler, May 30, 2006
    #5
  6. John F Kappler

    Crina Li Guest

    Hi JohnK,

    Thanks for your update.

    From the description, as the issue only occurs on one user, it may not be
    caused by SBS. So I recommend you recreate mailbox for the account to see
    how thing goes:

    You could try to backup the important email and information for this
    account to PST file in the Outlook and remove exchange attributes and
    recreate mailbox.

    1. Open Active Directory Users and Computers Snap-in.
    2. Navigate to Users\SBSUsers Folder. Right click the problematic account
    and click Exchange Task.
    3. Follow the wizard and choose Remove Exchange Attributes option.
    4. Open Exchange System Management.
    5. Navigate to Server\First Storage Group\Mail Store\Mailboxes.
    6. Right click Mailboxes and click "Run Cleanup Agent". Then, the test
    mailbox in the right panel will be marked as a Red X.
    7. Right click test mailbox in the right panel and click Reconnect. Choose
    the problematic user and connect.
    8. Wait for several minutes or rebuild Recipient Update service to take
    effect immediately.
    9. Test your issue again.

    For user access to OWA, if you access OWA from internet, you need to type
    https://your public fqdn/exchange. If you access OWA from LAN clients, you
    need to type http://servername/exchange.

    If you have any questions or concerns related to this issue, please let me
    know.

    I appreciate your time and look forward to hearing from you.

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | NNTP-Posting-Date: Tue, 30 May 2006 07:54:55 -0500
    | From: (John F Kappler)
    | Newsgroups: microsoft.public.windows.server.sbs
    | Subject: Re: SBS 2003 OWA User Access Problem
    | Date: Tue, 30 May 2006 12:52:12 GMT
    | Message-ID: <>
    | References: <>
    <>
    <>
    <>
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    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:271701
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | Hi Crina.
    |
    | There are some answers below. Please note we have also been advised to
    | install SBS 2003 SP1 which we are working our way through now.
    |
    | Thanks,
    |
    | JohnK
    |
    | On Mon, 29 May 2006 07:09:33 GMT,
    | ("Crina Li") wrote:
    |
    | >Hi JohnK,
    | >
    | >Thanks for your update.
    | >
    | >I am sorry for the delayed response due to weekend. Please understand
    that
    | >the newsgroups are staffed weekdays by Microsoft Support professionals
    to
    | >answer your systems and applications questions. Your understanding is
    | >greatly appreciated!
    | >
    | >To narrow down the problem, please help me collect the following
    | >information:
    | >
    | >1. Can you type DOMAIN\Username to log on to OWA?
    | Dont understand this! Do you mean the word DOMAIN or the name of the
    | domain. If the latter, the answer is No.
    | >2. Does the user's account have the "User must change password at next
    | >logon" feature enabled?
    | Definitely NOT
    | >3. Can the user account access http://servername/exchange from internal
    | >network?
    | Cant do it from anywhere. Please note users who can access OWA do have
    | to type https:\\ rather than http:\\. Is that a clue?
    | >4. Check if there is any difference between the problematic account and
    | >other good account via checking the properties of these accounts.
    | I've done this over and over but cant see any differences.
    | >5. In Active Directory on the properties on the user account, on the
    | >Account tab, there is a button titled "Log on to..". Check if there are
    any
    | >restrictions and if so please remove them. Try again.
    | No restrictions showing
    | >
    | >I appreciate your time and look forward to hearing from you.
    | >
    | >Best regards,
    | >
    | >Crina Li (MSFT)
    | >
    | >Microsoft CSS Online Newsgroup Support
    | >
    | >Get Secure! - www.microsoft.com/security
    | >
    | >=====================================================
    | >This newsgroup only focuses on SBS technical issues. If you have issues
    | >regarding other Microsoft products, you'd better post in the
    corresponding
    | >newsgroups so that they can be resolved in an efficient and timely
    manner.
    | >You can locate the newsgroup here:
    | >http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    | >
    | >When opening a new thread via the web interface, we recommend you check
    the
    | >"Notify me of replies" box to receive e-mail notifications when there
    are
    | >any updates in your thread. When responding to posts via your
    newsreader,
    | >please "Reply to Group" so that others may learn and benefit from your
    | >issue.
    | >
    | >Microsoft engineers can only focus on one issue per thread. Although we
    | >provide other information for your reference, we recommend you post
    | >different incidents in different threads to keep the thread clean. In
    doing
    | >so, it will ensure your issues are resolved in a timely manner.
    | >
    | >For urgent issues, you may want to contact Microsoft CSS directly.
    Please
    | >check http://support.microsoft.com for regional support phone numbers.
    | >
    | >Any input or comments in this thread are highly appreciated.
    | >
    | >=====================================================
    | >
    | >This posting is provided "AS IS" with no warranties, and confers no
    rights.
    | >--------------------
    |
    |
     
    Crina Li, May 31, 2006
    #6
  7. Thank-you for all your help.

    Installing SP1 (and all the associated updates) seems to have fixed
    the problem!

    I'll print the last reply and keep for future reference.

    Best regards

    JohnK
     
    John F Kappler, Jun 4, 2006
    #7
  8. John F Kappler

    Crina Li Guest

    Hi John,

    Thanks for your update.

    I am sorry for the delayed response due to weekend. Please understand that
    the newsgroups are staffed weekdays by Microsoft Support professionals to
    answer your systems and applications questions. Your understanding is
    greatly appreciated!

    I am glad to hear the problem is resolved. Also thanks for your great
    sharing.

    It is my pleasure to work with you in this post. If you encounter any
    difficulties in the future, please submit the post to the newsgroup. We
    are glad to be of the assistance.

    Again, thank you for using Microsoft newsgroup. Have a nice day. :)

    Best regards,

    Crina Li (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    =====================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.

    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.
    --------------------
    | NNTP-Posting-Date: Sun, 04 Jun 2006 01:07:52 -0500
    | From: (John F Kappler)
    | Newsgroups: microsoft.public.windows.server.sbs
    | Subject: Re: SBS 2003 OWA User Access Problem
    | Date: Sun, 04 Jun 2006 06:07:56 GMT
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    |
    | Thank-you for all your help.
    |
    | Installing SP1 (and all the associated updates) seems to have fixed
    | the problem!
    |
    | I'll print the last reply and keep for future reference.
    |
    | Best regards
    |
    | JohnK
    |
     
    Crina Li, Jun 5, 2006
    #8
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