SBS 2003 - Remote Connection Manager

Discussion in 'Windows Small Business Server' started by gsc, Jan 5, 2005.

  1. gsc

    gsc Guest

    I have setup a User and Computer Accounts and downloaded the Connection
    Manager from the Remote Web Workplace.

    Installed and then tried to connection and get the following error message.

    'A connection to the remote computer could not be established. You might
    need to change the network settings for this connection. For further
    assistance, click More Info or search Help and Support Center for this error
    number. (Error 720) For customized troubleshooting information for this
    connection, click Help.'

    The log file reads as follows: -

    On-Error Event ErrorCode = 720 ErrorSource = RAS

    On-Error Event ErrorCode = 649 ErrorSource = RAS

    Any and all help appreciated.

    Gary.
     
    gsc, Jan 5, 2005
    #1
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  2. what is OS of the remote computer?
    I have to be honest, I've not really worked with the Remote Connection
    Manager.

    What kind of connection to the internet does the remote computer have?

    CRIS HANNA [SBS-MVP]
     
    Cris Hanna [SBS-MVP], Jan 5, 2005
    #2
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  3. gsc

    gsc Guest

    Hi Cris,

    OK, the server is SBS2003 and the Remote Computer is Windows XP SP2.

    The Remote computer has an ADSL (2mb) connection to the internet. The SBS
    2003 server is connected to a Netgear DG834 router/modem/firewall that is
    acting as DHCP.

    I can remotely connect to the Remote Workspace, Intranet etc but when I try
    the Connection Manager the error message is what I get below.

    Any thought?

    Thanks for the reply,

    Gary.

     
    gsc, Jan 5, 2005
    #3
  4. Hi Gary,

    Did you run the RRAS wizard and enabled VPN? Does vpn work from inside your
    network? Did you forward port 1723 and GRE protocol 47 from your router to
    your external nic IP?

    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 5, 2005
    #4
  5. gsc

    gsc Guest

    Hi Marina,

    In SBS2003 where do I find the RRAS wizard and how do I enable VPN? (Excuse
    my lack of knowledge I'm very new to SBS2003).

    The router has port 1723 forwarded to the Server (192.168.0.2), however i
    don't know what GRE protocal 47 is and how to forward that from my router!!!

    Thanks for the reply. Any thoughts and help appreciated.

    Gary

     
    gsc, Jan 5, 2005
    #5
  6. Hi Gary,

    Smallbizserver.Net > SBS 2003 > Remote Access > How do I configure the
    server for Remote Access?:
    http://www.smallbizserver.net/Default.aspx?tabid=127

    Gre Protocol 47 is also known as PPTP Pass through.

    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 5, 2005
    #6
  7. gsc

    gsc Guest

    Hi Marina,

    OK, I have already setup the server for remote access and enabled the VPN, I
    have also modified the User Accounts so that they can 'dial in' to the server
    but still no joy.

    I have confirmed that my router supports VPN passthrough as well, any other
    thoughts? This is getting somewhat frustrating now - I have 5 colleagues who
    need to access the server remotely.

    Thanks for the help so far, much appreciated.

    Gary.

     
    gsc, Jan 6, 2005
    #7
  8. Hi Gary,

    Does vpn work from inside the network? Which exact errormessage do you get?
    Can you telnet to your public IP on port 1723?

    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 6, 2005
    #8
  9. gsc

    gsc Guest

    Hi Marina,

    The system I have setup is purely for remote connection - there are no PC's
    connected locally.

    We have 5 staff, all of which work from home.

    The error messages I receive when trying to connect are:-

    On-Error Event ErrorCode = 649 ErrorSource = RAS
    On-Error Event ErrorCode = 720 ErrorSource = RAS

    We can all connect to OWA for example, as well as the Intranet site and
    Remote Workplace - but cannot VPN.

    Any thoughts?

    Gary.


     
    gsc, Jan 6, 2005
    #9
  10. Hi Gary,

    Are those workstations already joined to the domain? Because error 649 is
    pointing to that:

    PPTP Clients Cannot Connect to Windows 2000 PPTP Server:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;266460


    Error 720:
    "Error 720" Error Message When You Try to Establish a Dial-Up Connection to
    the Internet:
    http://support.microsoft.com/?id=810979


    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 6, 2005
    #10
  11. gsc

    gsc Guest

    Hi Marina,

    I tried those links below, the second one I had already tried, the first is
    not relevant as those options are not in 2003 I'm afraid. Thanks anyway.

    I have now been looking through the event logs on the server and found this
    information, wonder if this might help.

    Event ID : 20050

    The user EES\gary-c connected to port VPN5-4 has been disconnected because
    no network protocols were successfully negotiated.

    I've had a good search through MS's website and although there are
    references to 20050 throughout and that it's connected with a VPN error,
    nothing is showing for this text.

    Can you help further?

    Thanks again for your assistance.

    Gary.

     
    gsc, Jan 6, 2005
    #11
  12. Hi Gary,

    Which OS are you using on the remote client? And which protocol did you
    check?

    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 6, 2005
    #12
  13. gsc

    gsc Guest

    Hi Marina,

    The Client is running Windows XP SP2, in terms of protocol - the client is
    set to PPTP I believe?

    Any further suggestions?

    Thanks again,

    Gary.

     
    gsc, Jan 7, 2005
    #13
  14. Hi Gary,

    You believe? Make sure and also check the the 'use domain' box is checked on
    tab Options.

    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 7, 2005
    #14
  15. gsc

    gsc Guest

    Marina,

    All client machines are using XP SP2, when you refer to the 'use domain
    box' which 'tab options' are you referring to please?

    Thanks,

    Gary.

     
    gsc, Jan 7, 2005
    #15
  16. Hi Gary,

    On the properties of the VPN connection.

    --
    Regards,

    Marina
    Microsoft SBS-MVP
    One of the Magical M&M's

     
    Marina Roos [SBS-MVP], Jan 7, 2005
    #16
  17. Hello,

    i have same trouble but i resolve it.

    1) Create a new network Connexion select Enterprise Network (VPN Option)
    2) Enter Name of connexion
    3) Don't check use a connexion before this one
    4) Enter IP or Dns name of the destination
    5) Doublke click on the new icone created
    6) Select Properties
    7) Go to Network option Select TCPIP and click on advance button
    8) uncheck USE DEFAULT GATEWAY (like this you can continue to surf via your
    local connexion)
    9) GO to your server try \\servername\ ENTER

    As we say in french Et voilà .

    Good Luck

    Cya

    John


     
    John Godefroy I-T Belgium, Jan 11, 2005
    #17
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