sbs2003 backup could not access portions of directory system state\com+

Discussion in 'Windows Small Business Server' started by NetTransplant, Nov 6, 2005.

  1. My client finally decided that backups might be a good idea. They have being
    using CA Brightstor to backup just their tiny Accpac applications to tape.

    Installed USB 250 g drive and have started with SBS backup of whole system.
    Output of backup appears correct size but log shows

    'could not access portions of directory system state\COM+'

    This list has tons of backup issues but I have not seen one like this.
    I am wondering if I should backup System state separately and then 'all but
    system state'

    I have not tried CA Brightstor yet for this.
     
    NetTransplant, Nov 6, 2005
    #1
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  2. SBS backup can do this for you.

    You'll need to post exact errors (from event log), and also the contents of
    the backup log file. You can get that from the Backup page of Standard
    Management.
     
    Les Connor [SBS Community Member - SBS MVP], Nov 7, 2005
    #2
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  3. HI,

    Thanks for using SBS newsgroup.

    Issue description:
    ==============

    I understand that you encountered a problem when backup your SBS system.

    Analyzing and suggestion:
    ===============

    Generally speaking, you can use SBS 2003 backup to backup your system
    without any problem. In order to narrow down the issue, we need to gather
    more information on this issue:

    1. We have seen some issue that backup users has no permission to access
    COM+ Class Registration Database and it proved to be the third party
    applications, such as some Open File Manager Service. So please check it on
    the SBS Server to see if it is installed. If it is, uninstall it and try
    again to see how everything is going.

    If the issue still exists, compress and email me the following two folders
    and please let me know when the issue occurred the last time.
    C:\Documents and Settings\SBS Backup User\Local Settings\Application
    Data\Microsoft\Windows NT\NTBackup\data
    C:\program files\Microsoft Windows Small Business Server\Support\Backup Logs

    2. Please also check your event view to paste any related error event to
    newsgroup.
    3. Please also test if you run NTBackup to backup your SBS system are there
    any problem occurred?

    More info:
    ===========

    Also based on my experience, this issue can be caused by some third party
    applications installed on the computer. We had been reported the "Computer
    Associates (CA) Unicenter 3.1 services", OpenFileManager, IBM's Tivoli TSM
    v. 5.2 will cause the issue like this. Do you have such applications
    installed on the computer?

    Backing Up and Restoring Windows Small Business Server 2003
    http://download.microsoft.com/download/b/d/8/bd8e1a40-d202-429a-8eb7-26300d6
    2bcc9/BKU_BkupRstr.doc

    I appreciate your time on this issue; please feel free to post back. I am
    glad to be of further assistance.



    Best regards,

    Charles Yang (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | From: "Les Connor [SBS Community Member - SBS MVP]"
    <>
    | References: <[email protected]>
    | Subject: Re: sbs2003 backup could not access portions of directory system
    state\com+
    | Date: Sun, 6 Nov 2005 19:12:43 -0600
    | Lines: 35
    | X-Priority: 3
    | X-MSMail-Priority: Normal
    | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    | X-RFC2646: Format=Flowed; Response
    | Message-ID: <#>
    | Newsgroups: microsoft.public.windows.server.sbs
    | NNTP-Posting-Host: 206-45-126-96.static.mts.net 206.45.126.96
    | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:168090
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    |
    | SBS backup can do this for you.
    |
    | You'll need to post exact errors (from event log), and also the contents
    of
    | the backup log file. You can get that from the Backup page of Standard
    | Management.
    |
    | --
    | Les Connor [SBS Community Member - SBS MVP]
    | -----------------------------------------------------------
    | SBS Rocks !
    | ----------------------
    | "Tell me and I'll forget. Show me and I'll remember. Involve me and I'll
    | understand." - Confucius
    |
    |
    | | > My client finally decided that backups might be a good idea. They have
    | > being using CA Brightstor to backup just their tiny Accpac applications
    to
    | > tape.
    | >
    | > Installed USB 250 g drive and have started with SBS backup of whole
    | > system.
    | > Output of backup appears correct size but log shows
    | >
    | > 'could not access portions of directory system state\COM+'
    | >
    | > This list has tons of backup issues but I have not seen one like this.
    | > I am wondering if I should backup System state separately and then 'all
    | > but system state'
    | >
    | > I have not tried CA Brightstor yet for this.
    | >
    |
    |
    |
     
    Charles Yang [MSFT], Nov 7, 2005
    #3
  4. Hi,

    Thanks for your emails.

    Please feel free to post back your results. I am glad to be of assistance.

    Thanks for your effort on this issue.



    Best regards,

    Charles Yang (MSFT)

    Microsoft CSS Online Newsgroup Support

    Get Secure! - www.microsoft.com/security

    ======================================================
    This newsgroup only focuses on SBS technical issues. If you have issues
    regarding other Microsoft products, you'd better post in the corresponding
    newsgroups so that they can be resolved in an efficient and timely manner.
    You can locate the newsgroup here:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

    When opening a new thread via the web interface, we recommend you check the
    "Notify me of replies" box to receive e-mail notifications when there are
    any updates in your thread. When responding to posts via your newsreader,
    please "Reply to Group" so that others may learn and benefit from your
    issue.

    Microsoft engineers can only focus on one issue per thread. Although we
    provide other information for your reference, we recommend you post
    different incidents in different threads to keep the thread clean. In doing
    so, it will ensure your issues are resolved in a timely manner.

    For urgent issues, you may want to contact Microsoft CSS directly. Please
    check http://support.microsoft.com for regional support phone numbers.

    Any input or comments in this thread are highly appreciated.
    ======================================================
    This posting is provided "AS IS" with no warranties, and confers no rights.


    =====================================================
    When responding to posts, please "Reply to Group" via your newsreader so
    that others may learn and benefit from your issue.
    =====================================================

    This posting is provided "AS IS" with no warranties, and confers no rights.

    --------------------
    | X-Tomcat-ID: 59102877
    | References: <[email protected]>
    <#>
    | MIME-Version: 1.0
    | Content-Type: text/plain
    | Content-Transfer-Encoding: 7bit
    | From: ("Charles Yang [MSFT]")
    | Organization: Microsoft
    | Date: Mon, 07 Nov 2005 02:28:55 GMT
    | Subject: Re: sbs2003 backup could not access portions of directory system
    state\com+
    | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | Message-ID: <>
    | Newsgroups: microsoft.public.windows.server.sbs
    | Lines: 145
    | Path: TK2MSFTNGXA01.phx.gbl
    | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:168115
    | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
    |
    | HI,
    |
    | Thanks for using SBS newsgroup.
    |
    | Issue description:
    | ==============
    |
    | I understand that you encountered a problem when backup your SBS system.
    |
    | Analyzing and suggestion:
    | ===============
    |
    | Generally speaking, you can use SBS 2003 backup to backup your system
    | without any problem. In order to narrow down the issue, we need to gather
    | more information on this issue:
    |
    | 1. We have seen some issue that backup users has no permission to access
    | COM+ Class Registration Database and it proved to be the third party
    | applications, such as some Open File Manager Service. So please check it
    on
    | the SBS Server to see if it is installed. If it is, uninstall it and try
    | again to see how everything is going.
    |
    | If the issue still exists, compress and email me the following two
    folders
    | and please let me know when the issue occurred the last time.
    | C:\Documents and Settings\SBS Backup User\Local Settings\Application
    | Data\Microsoft\Windows NT\NTBackup\data
    | C:\program files\Microsoft Windows Small Business Server\Support\Backup
    Logs
    |
    | 2. Please also check your event view to paste any related error event to
    | newsgroup.
    | 3. Please also test if you run NTBackup to backup your SBS system are
    there
    | any problem occurred?
    |
    | More info:
    | ===========
    |
    | Also based on my experience, this issue can be caused by some third party
    | applications installed on the computer. We had been reported the
    "Computer
    | Associates (CA) Unicenter 3.1 services", OpenFileManager, IBM's Tivoli
    TSM
    | v. 5.2 will cause the issue like this. Do you have such applications
    | installed on the computer?
    |
    | Backing Up and Restoring Windows Small Business Server 2003
    |
    http://download.microsoft.com/download/b/d/8/bd8e1a40-d202-429a-8eb7-26300d6
    | 2bcc9/BKU_BkupRstr.doc
    |
    | I appreciate your time on this issue; please feel free to post back. I am
    | glad to be of further assistance.
    |
    |
    |
    | Best regards,
    |
    | Charles Yang (MSFT)
    |
    | Microsoft CSS Online Newsgroup Support
    |
    | Get Secure! - www.microsoft.com/security
    |
    | ======================================================
    | This newsgroup only focuses on SBS technical issues. If you have issues
    | regarding other Microsoft products, you'd better post in the
    corresponding
    | newsgroups so that they can be resolved in an efficient and timely
    manner.
    | You can locate the newsgroup here:
    | http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
    |
    | When opening a new thread via the web interface, we recommend you check
    the
    | "Notify me of replies" box to receive e-mail notifications when there are
    | any updates in your thread. When responding to posts via your newsreader,
    | please "Reply to Group" so that others may learn and benefit from your
    | issue.
    |
    | Microsoft engineers can only focus on one issue per thread. Although we
    | provide other information for your reference, we recommend you post
    | different incidents in different threads to keep the thread clean. In
    doing
    | so, it will ensure your issues are resolved in a timely manner.
    |
    | For urgent issues, you may want to contact Microsoft CSS directly. Please
    | check http://support.microsoft.com for regional support phone numbers.
    |
    | Any input or comments in this thread are highly appreciated.
    | ======================================================
    | This posting is provided "AS IS" with no warranties, and confers no
    rights.
    |
    |
    | =====================================================
    | When responding to posts, please "Reply to Group" via your newsreader so
    | that others may learn and benefit from your issue.
    | =====================================================
    |
    | This posting is provided "AS IS" with no warranties, and confers no
    rights.
    |
    | --------------------
    | | From: "Les Connor [SBS Community Member - SBS MVP]"
    | <>
    | | References: <[email protected]>
    | | Subject: Re: sbs2003 backup could not access portions of directory
    system
    | state\com+
    | | Date: Sun, 6 Nov 2005 19:12:43 -0600
    | | Lines: 35
    | | X-Priority: 3
    | | X-MSMail-Priority: Normal
    | | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
    | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
    | | X-RFC2646: Format=Flowed; Response
    | | Message-ID: <#>
    | | Newsgroups: microsoft.public.windows.server.sbs
    | | NNTP-Posting-Host: 206-45-126-96.static.mts.net 206.45.126.96
    | | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
    | | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:168090
    | | X-Tomcat-NG: microsoft.public.windows.server.sbs
    | |
    | | SBS backup can do this for you.
    | |
    | | You'll need to post exact errors (from event log), and also the
    contents
    | of
    | | the backup log file. You can get that from the Backup page of Standard
    | | Management.
    | |
    | | --
    | | Les Connor [SBS Community Member - SBS MVP]
    | | -----------------------------------------------------------
    | | SBS Rocks !
    | | ----------------------
    | | "Tell me and I'll forget. Show me and I'll remember. Involve me and
    I'll
    | | understand." - Confucius
    | |
    | |
    | | | | > My client finally decided that backups might be a good idea. They
    have
    | | > being using CA Brightstor to backup just their tiny Accpac
    applications
    | to
    | | > tape.
    | | >
    | | > Installed USB 250 g drive and have started with SBS backup of whole
    | | > system.
    | | > Output of backup appears correct size but log shows
    | | >
    | | > 'could not access portions of directory system state\COM+'
    | | >
    | | > This list has tons of backup issues but I have not seen one like this.
    | | > I am wondering if I should backup System state separately and then
    'all
    | | > but system state'
    | | >
    | | > I have not tried CA Brightstor yet for this.
    | | >
    | |
    | |
    | |
    |
    |
     
    Charles Yang [MSFT], Nov 8, 2005
    #4
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