SBS2003 STD Exchange 2003 SP1 errata?

Discussion in 'Windows Small Business Server' started by Mark Medici, Jun 30, 2004.

  1. Mark Medici

    Mark Medici Guest

    Excuse me if this has already been addressed. I can only view the past 2
    weeks worth of newsgroup traffic, and could not find definitive information
    regarding Exchange 2003 SP1 on SBS2003. I also searched MS Knowledgebase
    for issues (only the STORE.EXE memory alert problem is returned).

    I have a customer running SBS on a Compaq server that uses a single
    Pentium-4 with HTT (Hyperthreading Technology). They are experiencing
    frequent MSExchangeAL Event ID 8331 errors, (unexpected exception in
    lservagent.cpp), and are having occasional setup problems in Outlook (The
    name could not be resolved. The name could not be matched to a name in the
    address list). According to MSKB article 837444, these issues are related
    and are fixed in Exchange 2003 SP1.

    So I need to decide which is worse: the current problems or the new problems
    that SP1 introduces. I'm not confident I understand the issues with
    Exchange 2003 SP1 on SBS 2003. All I've found so far are:

    1. Spurrious STORE.EXE memory utilization errors
    2. OWA users must logon with domain\username instead of just
    username.
    3. OMA users also must logon with domain\username

    I also found one message that indicates Remote Web Workplace is somehow
    affected.

    Is this the full extents of the problems observed installing Ex2k3-SP1 on
    SBS2k3? These seem to be issues that can easily be worked-around. Or are
    there other, more troublesome issues introduced?

    Thanks
     
    Mark Medici, Jun 30, 2004
    #1
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  2. Hi Mark

    From another NG from MS

    snip-

    Exchange 2003 SP1 is safe to install on SBS 2003 and we do recommend you to
    install it. However, there are a couple of tweaks needed:

    1. By default, after running CEICW, the component will set the Default
    Domain property on the corresponding IIS sub-directories (under
    Authentication -> Access Control) as following:

    /Exchange/: \
    /Microsoft-Server-ActiveSync/: SBS domain name
    /OMA/: SBS domain name

    However, Exchange 2003 SP1 replaces the OWA logon screen (Program
    Files\Exchsrvr\bin\auth\usa\logon.asp) and it caused OWA now to ask for
    domain\username instead of simply just the username. To fix this problem
    before SBS SP1 comes out, you can edit the SP1 logon.asp or (which is
    recommended) just add the domain name in the Exchange virtual directory,
    Directory Security, Authentication and access control, Default Domain.

    The same goes to the OWA and Server-ActiveSync sub-sites, we can just set
    the "SBS domain name" back. This is considering the fact that some PPC or
    mobile phone cannot use the reverse backslash character when inputting
    credential.

    2. After installing Exchange 2003 SP1 to SBS server, you may notice that
    store.exe is consuming more memory than before. It also occurs on normal
    Exchange 2K3 server, the only difference is that SBS has the monitoring
    component which will send out e-mail notification once the threshold is
    reached.

    This issue occurs no matter the amount of the memory is below or above 1
    GB. In addition, many of the partners has also implemented the suggestions
    in the following KB, it makes things better but the store memory usage is
    still higher than SP1 was applied:

    815372 How to Optimize Memory Usage in Exchange Server 2003
    http://support.microsoft.com/?id=815372

    Prior to SP1, the database cache bytes are counted as mapped bytes. In SP1,
    the database cache is counted under private bytes. Thus, the private bytes
    will be considerably higher (about 940 MB higher) for SP1 than before, and
    mapped bytes will be correspondingly lower. If people are using private
    bytes as the measure of memory, then yes, it changed dramatically between
    Ti and Ti SP1. Working set and Virtual Bytes should be mostly unaffected.

    Since SBS Monitoring is counting the Private Bytes, it will be 940MB higher
    than before. This won't impact the server's normal operation.

    Workaround is to add 1000 or above to the counter so that you will not
    receive the warning that frequently. The best is to run a performance
    monitor over for a few days and get an average Private Byte of Store.exe
    (Set Performance Object to Process, and Counter to Private Bytes, and
    Instance to Store). Once you have the average/baseline, then maybe increase
    it by 30%-40% and use it for the threshold, and then set it by using the
    steps outlined in the following knowledge base article:

    867628 Monitoring programs report that the Store.exe process consumes
    additional memory after you install Exchange Server 2003 SP1

    http://support.microsoft.com/?id=867628

    You may also check Susan's Website for more information:

    http://www.sbslinks.com/exchange.htm

    NOTE: This response contains a reference to a third party World Wide Web
    site. Microsoft is providing this information as a convenience to you.
    Microsoft does not control these sites and has not tested any software or
    information found on these sites; therefore, Microsoft cannot make any
    representations regarding the quality, safety, or suitability of any
    software or information found there. There are inherent dangers in the use
    of any software found on the Internet, and Microsoft cautions you to make
    sure that you completely understand the risk before retrieving any software
    from the Internet.

    3. You may see the error below after install Exchange 2003 SP1 and then
    logon to OWA and try to spell check if the /exchweb/bin virtual directory
    doesn't have the default domain specified.

    The spelling in this item can't be checked. Try again later.

    This does NOT occur if you haven't changed the "Default Domain" value under
    "/Exchange" from "/" to your domain name and using "Domain name\User name"
    to logon OWA.

    To resolve this issue, change the domain name setting for ExchWeb/Bin to
    match Exchage. To do so:

    A. Open SBS Server Management console.
    B. Expand Advanced Management -> Internet Information Services -> server
    name -> Web Sites -> Default Web Site.
    C. Right-click Exchange and click Properties.
    D. On the Directory Security tab, click Edit under the "Authentication and
    access control" section. Note down the setting configured in "Default
    domain".

    F. In IIS Manager, expand ExchWeb, right-click Bin and click Properties.
    G. On the Directory Security tab, click Edit in the "Authentication and
    access control" section, configure the default domain setting as Exchange
    virtual directory.

    H. Restart IIS service by running "iisreset".

    In addition, I'd suggest you make a full backup of your server immediately
    before and after you upgrade your servers to Exchange 2003 SP1. Making this
    backup will ensure that you have a valid backup of your server should you
    require one. Making a full backup of servers is considered a best practice
    for all upgrades.
    snip -

    Frank McCallister
    COMPUMAC
     
    Frank McCallister, Jun 30, 2004
    #2
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  3. At this point I'd recommend installing SP1. It will fix your errors. After
    installation:

    a) disable the store.exe alert (if you wait for the alert, it has
    instructions on how to disable).
    b) use DOMAIN\username to login to OWA. (the login page gives you this
    instruction).
    c) If your OMA device doesn't allow DOMAIN/username (many do) then you have
    to wait a few days for a fix to be released (should be very soon).

    The reason you don't want to use the workarounds is that some things won't
    work, such as spellcheck and links embedded in emails.

    Note that if you do the workarounds, they have to be manually undone prior
    to installing the hotfix.
     
    Les Connor [SBS MVP], Jun 30, 2004
    #3
  4. Mark, re: the issue of only seeing last two weeks of posts -- did you know
    that this NG is Googled? As such, all you need to do is to go to Google's
    Newsgroup search, and you can search on all posts made!

    --
    Kevin Weilbacher [SBS-MVP]

    "The days pass by so quickly now, the nights are seldom long"
     
    Kevin Weilbacher [SBS-MVP], Jun 30, 2004
    #4
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