Security update for microsoft office powerpoint viewer 2003 (KB949

Discussion in 'Windows Update' started by JRBrown, Aug 13, 2008.

  1. JRBrown

    JRBrown Guest

    Update failed showing Error code 0x4397 Tried 3 times same error
    JRBrown, Aug 13, 2008
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  2. JRBrown

    TaurArian Guest

    TaurArian, Aug 13, 2008
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  3. Start a free Windows Update support incident request:

    Support for Windows Update:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Aug 13, 2008
  4. JRBrown

    R. Meijn Guest


    just for the record, but I am experiencing exactly the same error (0x4397)
    when trying to install update KB949041 from Microsoft Update; also tried it
    several times.
    Reinstalling PowerPoint2003 Viewer does not help.
    Also applying installation of the full update
    (office2003-kb949041-fullfile-x86-en-us.exe) fails with the message "The
    installation of package failed".
    Any suggestions?

    Kind regards,

    René Meijn
    The Netherlands
    R. Meijn, Aug 14, 2008
  5. PA Bear [MS MVP], Aug 14, 2008
  6. JRBrown

    bofrights Guest

    I have a similar issue, and I've opened up a support incident from the site

    I will post back with results...

    bofrights, Aug 15, 2008
  7. JRBrown

    Bob Guest

    I am experiencing the same probelm with the same error code.
    I have tried to install the upadate at least 10 times.
    I gone to the cotnrol panel and to add/remove programs and deleted the
    failed updates and this does not solve the probelm either.
    Bob, Aug 16, 2008
  8. JRBrown

    focusteve Guest

    focusteve, Aug 16, 2008
  9. JRBrown

    bryAN Guest

    bryAN, Aug 16, 2008
  10. JRBrown

    bryAN Guest

    I experienced the exact thing!
    bryAN, Aug 16, 2008
  11. JRBrown

    Bob Guest

    I followed this recommendation and it resolved the problem.
    Bob, Aug 16, 2008
  12. JRBrown

    Old Geezer Guest

    By installing that download it made the update unnecessary and the
    notification went away. Thanks very much for the help. This Vista thing has
    been a nightmare, A NIGHTMARE (!) since I bought my PC in Oct. of last year
    and most problems like this have lingered for days and have taken hours to
    resolve. Thanks to you this was one of the easiest.
    Old Geezer, Aug 17, 2008
  13. JRBrown

    harry.pep Guest

    Thank-you solved the problem for error code 0x4397
    harry.pep, Aug 17, 2008
  14. JRBrown

    bofrights Guest

    Okay, the support from Microsoft indicated the exact same thing as the
    others, download and install the 2007 viewer.

    Unfortunately, this didn't fix my issue.

    Although, it piqued my curiousity and I looked in the "Add or Remove
    Programs" list of programs and Lo and Behold, there were both programs listed
    as installed. Both the 2003 AND the 2007 viewer.

    When I attempted an uninstall of the 2003 viewer this time, it failed
    indicating it couldn't find the *.msi file that was associated with it.

    I used the Windows Install Cleanup Utility and removed the 2003 viewer from
    the list.

    Problem solved. Windows update no longer requires the security update.

    Hope this helps,
    bofrights, Aug 18, 2008
  15. JRBrown

    Ken E. Guest

    Ken E., Aug 21, 2008
  16. JRBrown

    Debra Guest

    This solved the problem for me too.

    Debra, Sep 1, 2008
  17. JRBrown

    HRWookie Guest

    Thanks bofrights, this was a big help. After reading this I observed that I
    had the 2003 viewer, but not the 2007. I installed the 2007 viewer with the
    idea that I would then uninstall the 2003 viewer and that should make the
    problem go away. However, when I installed the 2007 viewer, it took out
    2003. I then ran Windows update again and got a bunch of updates for 2007
    which all installed without incident. Problem solved. My laptop runs on XP.
    Hope this is helpful to someone else.

    HRWookie, Dec 23, 2008
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