Security Update for Office 2003 (KB917151) Failed

Discussion in 'Windows Update' started by Peter Cox, Jul 11, 2006.

  1. Peter Cox

    Peter Cox Guest

    I tried to apply this update alongside all the other Tuesday updates but it
    failed with Error Code: 0x80070643

    I have tried to install it again with the same results.

    Does anyone know what the problem is?
     
    Peter Cox, Jul 11, 2006
    #1
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  2. Peter Cox

    Admiral Q Guest

    :I tried to apply this update alongside all the other Tuesday
    updates but it
    : failed with Error Code: 0x80070643
    :
    : I have tried to install it again with the same results.
    :
    : Does anyone know what the problem is?


    Straight form the Windows (Microsoft) Update site online trouble
    shooter:

    Office 2003 Update fails to install with error 0x80070643 Last
    updated : 10/21/2005 Print | Close



    Problem description
    You receive error 0x80070643 when you are installing Office 2003
    Updates. Updates fail to install because ose service is disabled or
    cannot be started. Applicable Office versions: Office 2003


    Applicable operating systems and products


    a.. Windows 2000

    b.. Windows XP

    c.. Windows Server 2003



    Resolutions
    1. Start the ose service
    Windows 2003/XP
    1.. Run the following command from command prompt to check
    the state of ose service

    sc qc ose


    2.. If the service is disabled, then run the command

    sc config ose start= demand

    Windows 2000
    3.. Click Start-Run
    4.. Type Services.msc and in the Open box and click OK.
    5.. Double click on the Office Source Engine service.
    6.. Set the Startup type to Manual and click OK.




    --


    Star Fleet Admiral Q @ your service!

    Google is your friend!
    http://www.google.com
     
    Admiral Q, Jul 12, 2006
    #2
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  3. Peter Cox

    Peter Cox Guest

    Thanks for the suggestion but ose is not disabled in my system and I still
    get the error.
     
    Peter Cox, Jul 12, 2006
    #3
  4. You receive an "Error 80070643" error message when you try to update Office
    2003 by using Software Update Services
    http://support.microsoft.com/?id=903772
    and/or
    You cannot install some updates or programs
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;822798

    To turn on automatic updating of trusted root authority certificates
    http://www.microsoft.com/resources/...oddocs/en-us/sag_cmautorootupdt.mspx?mfr=true
    1. In Control Panel, open Add or Remove Programs
    2. Click Add/Remove Windows Components.
    3. Select the Update Root Certificates check box.
    4. Click Next, and then click Finish.
    Note - To open Add/Remove Windows Components, click Start, click Control
    Panel, click Add or Remove Programs, and then click Add/Remove Windows
    Components


    --
    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)
     
    TaurArian [MS-MVP], Jul 12, 2006
    #4
  5. Peter Cox

    Peter Cox Guest

    Thanks for the guidance.

    It looks as though KB article 903772 is close to the symptoms.

    WindowsUpdate.log has the following lines in it

    2006-07-12 11:16:49 3532 fac Handler : MSI transaction completed. MSI:
    0x80070643, Handler: 0x8024200b, Source: No, Reboot: 0
    2006-07-12 11:16:49 3532 fac Handler : WARNING: First failure for update
    {EABB9B5B-CEDD-409D-834D-243D78D2BE3A}, transaction error = 0x8024200b, MSI
    result = 0x80070643, MSI action = StartCache
    2006-07-12 11:16:49 3532 fac Handler : WARNING: Operation failed at update
    0, Exit code = 0x8024200B

    I have checked that ose.exe is not disabled and I have replaced ose.exe from
    the distribution CD but the update installation still fails.

    Do I really have to reinstall the whole of Office as suggested in the KB
    article?

     
    Peter Cox, Jul 12, 2006
    #5
  6. Peter Cox

    Peter Cox Guest

    I have two lug-ins installed in my Office set-up:
    Avery labels wizard and an SMS messaging Outlook plug-in from Vodafone.

    Could these be part of the problem?

     
    Peter Cox, Jul 12, 2006
    #6
  7. Are you able to temporarily disable the plugins and see if that helps?

    You may be able to downloand and install the full file:
    http://www.microsoft.com/downloads/...6b-4a78-4a7b-995f-94738cafe27f&DisplayLang=en
    office2003-KB917151-FullFile-ENU.exe

    If not you may have to reinstall office as suggested.

    --
    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)


     
    TaurArian [MS-MVP], Jul 12, 2006
    #7
  8. Hi Peter,

    those problems bugged me as well. In the event log you can see which product
    is causing you the problem. In my case it was frontpage 2003. Just out of
    desperation I tried to run a repair on it, from the "help" dropdown menu, and
    it failed. I did a repair from the installation CD, and after that I could
    apply the fix w/o problems. Give it a try! :)

    I had the same problem with another Office hotfix too ... the errors there
    were caused by Onenote and Project 2003. Same procedure as above fixed it.

    best regards
    Lars
     
    Lars W. Andersen, Jul 18, 2006
    #8
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