Security Update for PowerPoint Viewer 2003 (KB969615) keeps poping

Discussion in 'Windows Update' started by Wolfgang Kaml, Jun 5, 2009.

  1. Hello everyone!

    I have a Windows XP SP3 machine with Office 2002 SP3 installed. This machine
    has MS Word 2002, MS Excel 2002, MS Publisher 2002, MS Outlook 2002, and MS
    Office PowerPoint Viewer 2003 installed.

    Recently this machine has been updated from WinXP SP2 to SP3. When running
    Windows Update, it shows that "Security Update for PowerPoint Viewer 2003
    (KB969615)" has to be installed.

    I run the update.

    At the end, Windows Update returns and says that the update has been
    installed successfully.

    I run Windows Update again and the same KB969615 keep showing saying it
    needs to be installed.

    I am puzzled of how to fix this problem since this machine is spinning
    circles now.
    What are potential issues and how can I go about fixing them? (FYI: A
    different KP update for Windows just installed fine a few secs ago and
    disappeared from the to be updated list.)

    Thank you so much for any tips!
    Wolfgang
     
    Wolfgang Kaml, Jun 5, 2009
    #1
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  2. How to troubleshoot Windows Update or Microsoft Update when you are
    repeatedly offered an update
    <http://support.microsoft.com/?kbid=910339>

    --OR--

    Start a free Windows Update support incident request:
    <https://support.microsoft.com/oas/default.aspx?gprid=6527>
    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB969615).

    Support for Windows Update:
    <http://support.microsoft.com/gp/wusupport>
    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: <http://support.microsoft.com/common/international.aspx>
    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    Ǝиçεl, Jun 5, 2009
    #2
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  3. Wolfgang Kaml

    TaurArian Guest

    Wolfgang Kaml wrote:
    :: Hello everyone!
    ::
    :: I have a Windows XP SP3 machine with Office 2002 SP3 installed. This
    :: machine has MS Word 2002, MS Excel 2002, MS Publisher 2002, MS
    :: Outlook 2002, and MS Office PowerPoint Viewer 2003 installed.
    ::
    :: Recently this machine has been updated from WinXP SP2 to SP3. When
    :: running Windows Update, it shows that "Security Update for
    :: PowerPoint Viewer 2003 (KB969615)" has to be installed.
    ::
    :: I run the update.
    ::
    :: At the end, Windows Update returns and says that the update has been
    :: installed successfully.
    ::
    :: I run Windows Update again and the same KB969615 keep showing saying
    :: it needs to be installed.
    ::
    :: I am puzzled of how to fix this problem since this machine is
    :: spinning circles now.
    :: What are potential issues and how can I go about fixing them? (FYI: A
    :: different KP update for Windows just installed fine a few secs ago
    :: and disappeared from the to be updated list.)
    ::
    :: Thank you so much for any tips!
    :: Wolfgang


    It's probably lost the installation files from the original installation of
    the viewer.

    Suggest uninstalling MS Powerpoint Viewer 2003, grab another copy and
    install it and run WU again.
    http://www.microsoft.com/downloads/...27-43AB-4F24-90B7-A94784AF71A4&displaylang=en
    or if you prefer grab the 2007 MS Powerpoint viewer
    http://www.microsoft.com/downloads/...40-14E1-467D-8DCA-19D2A8FD7485&displaylang=en

    The problem usually occurs when the update can't find the source, which no
    doubt would have been deleted after installation a long time ago.

    HTH

    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights.
     
    TaurArian, Jun 5, 2009
    #3
  4. Wolfgang Kaml

    MowGreen Guest

    IF the update is failing due to the original installation file being
    missing, the Application event log will show an Error for Source -
    MsiInstaller that includes the 1603 error code and look something like this:

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 1023
    Date: 7/12/2006
    Time: 1:49:08 PM
    User: C4DFF7AF7CA\User
    Computer: C4DFF7AF7CA
    Description:
    Product: Microsoft Office Excel Viewer 2003 - Update 'Security Update
    for Excel Viewer 2003 (KB918425): XLVIEW' could not be installed. Error
    code 1603. Additional information is available in the log file
    D:\DOCUME~1\MOWGRE~1\LOCALS~1\Temp\OHotfix\OHotfix(00001)_Msi.log.

    To acces the Applicatin Event log, *right* click My Computer either on
    the Desktop or on the Start Menu and choose 'Manage'.
    Expand System Tools [ click the plus sign next to it ]
    Expand Event Viewer.


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Jun 5, 2009
    #4
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