Security Update for SQL Server 2005 Service Pack 2 (KB948109) (MSSMLBIZ) Update Problem

Discussion in 'Windows Update' started by Zo, Jul 30, 2008.

  1. Zo

    Zo Guest

    I have XP Home Edition upgraded to SP3 and am trying to get the Subject
    security update to install, but after a long (I'm still using dialup)
    download and attempted installation, I get the following error message:

    "The feature you are trying to use is on a CD-ROM or other removable
    disk that is not available.

    Insert the 'Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)' disk
    and click OK. So I clicked OK and got the following message:

    "The path 'Please insert next disk' cannot be found. Verify that you
    have access to this location and try again, or try to find the
    installation package 'sqlrun_sql.msi' in a folder from which you can
    install the product Microsoft SQL Server 2005 Express Edition"

    The only disks that came with my computer are a "System Recovery CD"
    and a "Drivers Resource CD".

    I may add that after reading various post on the same subject I found
    this error message in the HotFix File:


    07/30/2008 07:01:43.453 MSP returned 1612: The installation source for
    this product is not available. Verify that the source exists and that
    you can access it.
    07/30/2008 07:01:43.484 Registry: Opened registry key
    "Software\Policies\Microsoft\Windows\Installer"
    07/30/2008 07:01:43.500 Registry: Cannot read registry key value
    "Debug"
    07/30/2008 07:01:43.531 Copy Engine: Error, unable to install MSP file:
    c:\ec83ddc8c162de86ab74063bbc\HotFixSQL\Files\sqlrun_sql.msp
    07/30/2008 07:01:43.546 The following exception occurred: Unable to
    install Windows Installer MSP file Date: 07/30/2008 07:01:43.546
    File:
    \depot\sqlvault\stable\setupmainl1\setup\sqlse\sqlsedll\copyengine.cpp
    Line: 807
    07/30/2008 07:01:45.265 Watson: Param1 = Unknown
    07/30/2008 07:01:45.281 Watson: Param2 = 0x64c
    07/30/2008 07:01:45.312 Watson: Param3 = Unknown
    07/30/2008 07:01:45.359 Watson: Param4 = 0x64c
    07/30/2008 07:01:45.390 Watson: Param5 = copyengine.cpp@807
    07/30/2008 07:01:45.421 Watson: Param6 = Unknown
    07/30/2008 07:01:45.437 Watson: Param7 = SQL9
    07/30/2008 07:01:45.453 Watson: Param8 = @
    07/30/2008 07:01:45.468 Watson: Param9 = x86
    07/30/2008 07:01:45.484 Watson: Param10 = 3068
    07/30/2008 07:01:45.531 Installed product: SQL9
    07/30/2008 07:01:45.562 Hotfix package completed
    07/30/2008 07:01:45.578 Attempting to continue the 32 bit ngen queu


    This is after attempting to manually install from a downloaded version.

    I got the same message on 07/16/2008 when attempting to get it from the
    update site.

    I'm not that computer savvy and have no idea what to do next. Any
    assistance is greatly appreciated.
     
    Zo, Jul 30, 2008
    #1
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  2. (cross-post added to SQL Server Setup)

    Looks as if you should be looking for help from the installer of
    the software.

    ....

    Why do you even have SQL installed? Are you using it?
    Perhaps uninstalling it would be a better solution,
    e.g. removing software you don't use instead of trying to update it.


    BTW you are more likely to get help with SQL specific symptoms
    from an SQL specific newsgroup or forum. Cross-posting to one
    for convenience.


    HTH

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Jul 30, 2008
    #2
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  3. Please call 1-800-936-4900 and open a case and ask to be routed to the
    SQL-Public Team. There is no charge for this case as it has to do with a
    Security Bulletin.

    When you call please let them know that this has to do with Security
    Bulletin MS08-040.

    If they try to charge you, please let them know that there is free support
    for any issues with Security Updates.
     
    PA Bear [MS MVP], Jul 30, 2008
    #3
  4. Zo

    Diana Guest

    Hello,

    Since this is for a consumer issue, please call 1.800.936.5700 and open up a
    support case.



    Diana
     
    Diana, Jul 31, 2008
    #4
  5. If the "Public Team" does not handle consumer issues or "free support for
    any issues with Security Updates," it's misnamed IMHO.
     
    PA Bear [MS MVP], Jul 31, 2008
    #5
  6. Zo

    Diana Guest

    Hello Folks,



    I obtained the following from the SQL Team:



    The 0x6AA error (or decimal 1706) is caused by missing media. This issue is
    documented in KB 955250. The KB has instructions on how they can proceed on
    it.


    955250 Error message when you try to uninstall a SQL Server 2005 Express
    Edition hotfix package: "1731 The source installation package for the
    product [2] is out of sync with the client package"
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;955250

    Diana

    Diana Smith [MSFT] <>
    CSS Security Team

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Diana, Jul 31, 2008
    #6
  7. The fix for an "installation source...is not available" error when
    attempting to install a hotfix/update is the same fix for an "installation
    source...is out of sync with the client package" error when attempting to
    *uninstall* a hotfix/update?

    In this situation, should the line...

    6. Uninstall the SQL Server 2005 Express Edition hotfix package again

    n KB955250 be replaced with...

    "Attempt to install the SQL Server 2005 Express Edition hotfix package
    again" ??
    --
    ~PA Bear


     
    PA Bear [MS MVP], Aug 1, 2008
    #7
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