Security Update for Windows XP (KB956572)

Discussion in 'Windows Update' started by ajr, Jan 13, 2010.

  1. ajr

    ajr Guest

    I have searched previous statements and many others have had the same issue.
    I've also tried to file a "free" support request but it keeps asking for $210
    (because its in extended support???) and was wondering if anyone came up
    witha clear solution. I've tried completely removing antivirus and then
    isntalling and that did not resolve the issue.
     
    ajr, Jan 13, 2010
    #1
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  2. For your future reference - you should provide more information about your
    issue, specifics about the system and what you have actually tried (although
    the removal of the AntiVirus software and trying it that way is interesting
    and sort of informative - it doesn't really tell anyone where you got this
    information...)

    As far as your system:

    You can obtain and supply the edition and version information:

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    winver
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story. Post _both_ in response
    to this message verbatim. No paraphrasing - instead - ensure
    character-for-character copying.

    What version of Internet Explorer are you currently using? Easy to find
    out. Open Internet Explorer and while that is in-focus, press and hold
    the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    (just once, no holding) the "H" key. Now, with the "ALT" key still
    pressed, press (just once, no holding) the "A" key. That will bring up
    the "About Internet Explorer" window. It will give you the exact version
    you are using - repeat what you see there in response to this message.

    How to determine whether a computer is running a 32-bit version or
    64-bit version of the Windows operating system
    http://support.microsoft.com/kb/827218

    With that information in hand - perhaps someone could do more. Barring
    that...

    You say you are trying to install this:
    MS09-012: Description of the security update for Windows Service Isolation:
    April 2009
    http://support.microsoft.com/kb/956572

    Have you been trying since April 2009?

    Did you go through the list of 'known issues' from the article above?

    When you say, "also tried to file a "free" support request", do you mean
    this(from the article above)?

    How to obtain help and support for this security update

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local Microsoft
    subsidiary for support issues with security updates, visit the Microsoft
    International Support Web site:
    http://support.microsoft.com/common/international.aspx?rdpath=4

    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by visiting
    the following Microsoft Web site:
    http://support.microsoft.com/oas/default.aspx?&prid=7552
     
    Shenan Stanley, Jan 13, 2010
    #2
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  3. See the "How to obtain help" section of
    http://support.microsoft.com/kb/956572

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    and/or 1-866-234-6020 in the United States and in Canada or by contacting
    your local Microsoft subsidiary. There is no-charge for support calls that
    are associated with security updates. When you call, clearly state that
    your problem is related to a Security Update and cite the update's KB number
    (e.g., KB999999).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Consumer Security Support home page includes links for free security update
    support, too
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Jan 13, 2010
    #3
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